This review is for purchasing a new vehicle (4 runner 2024) from David Bridges (sales)…read more I looked at vehicles at other dealers. Found one however, the process at the other dealer was becoming complicated and difficult to accomplish in the amt of time that I had available. From the time that I walked into Napelton, David greeted me and was willing to help. It helped I knew what vehicle I wanted however, he was able to locate all like vehicles in a short amount of time. He didn't ask me the usual questions prolonging the process, he let me tell him all of the features I wanted and a few that I just did not such as color or extras that the dealer adds at times. I had a price that I was most likely expecting to pay and asked if they 1. had a vehicle and 2. Are they able to match the price I was going to buy at the other dealer. David was pleasant, personable and in my opinion appeared to be quite transparent and honest. He was able to locate 2 vehicles that were comparable and one that I wanted. Next... the reason for the 4 stars maybe 3.5 is the PROCESS. The sales person even though you may have purchased 50 cars in your lifetime, must take their/your numbers to the (boss)? This is ok however, this is where it became time consuming. It was Yes I think we can do that, yes we have that, yes is this the one. so on and so on of yes's. The "boss" for lack of better words then has this sales person go back in forth a number of times that is just relentless. Mind you I have a paper in my hand with the vehicle I want and the price another dealer had given me with a contract in hand honestly. this went on for quite some time with me deciding to leave and think about things such as going to another dealer. David, thank goodness, was more patient than I was and actually was able to keep me informed every step of the way. He was very reasonable and understanding. After a few more times of this, the "boss" began to talk to me about said vehicle and price. they wanted $1000 more but I just didn't feel comfortable with that since again, I had already done the homework at the other dealership. After about 4 hours --- no exaggeration, the "boss" agreed to what they seemed to have in the beginning and I bought the vehicle. It was a painless process with David and it was easy to find a vehicle and David was very attentive and knowledgeable. If he didn't know it, he did the research and found out. ---that's great! instead of guessing and giving false statements. I bought it! I loved the vehicle! I would recommend David B. One of the best sales people I have dealt with and would go to him again. Advice: Do the homework prior. Have an idea. Be direct on the possibilities you want to consider and David will find it for you! As for the process.... this is old school and unnecessary. It's designed to tire you out, wear you down and they continue with this process which is ridiculous. My last suggestion is... Do not make an appt. Go in on your time. AND.... go in an hour before they close so they can't keep you for 4 to 6 hours. If you have a trade, make sure you keep your keys to your vehicle. If they evaluate it, get your keys back immediately after. They like to hang on to your keys during the process until you realize you may leave and realize they still have your keys! Hope this is helpful and Thank you, David Bridges. Really. Much thanks.

Believe the reviews because they don't lie. This place is scummy and manipulative and my family has…read moregiven them more than enough chances to do right and provide acceptable customer service, but it seems this particular location is must more interested in scamming their customers out of LARGE amounts of money without ever prioritizing the wellbeing of their vehicles or even the safety of their customers. For my own car, I took it in for a simple oil change and immediately upon leaving, noticed that my car was making horrific grinding noises anytime I backed up. I followed up with the dealership, where they claimed they had identified the issue but never actually fixed it. Shortly after, my check engine light went on, for which I once again tried to seek help from this Toyota location, only for their service rep Taven to repeatedly dismiss my concerns, place the blame on his coworkers for failing to properly document what they had done, and make excuses for why he had been unable to communicate to me what had to be fixed. He repeatedly implied that the paperwork I had been provided did not accurately reflect what services had been rendered on my vehicle, but that it was somehow not his fault. They charged me thousands of dollars and did not fix my issue. I ended up having to go to a local mechanic who was able to immediately fix the grinding noise, as well as other identified problems that Toyota had either not noticed or not cared enough to try to fix for their customers. Repeatedly, I was told that my car was finished and ready for pickup, only to arrive and find out that they had actually identified further issues which would require further charges and more of my time wasted. This was not the first time I had attempted to use this Toyota dealership for maintenance. I travel often for work, so on several occasions, I took my vehicle in for checks before long trips. After one of these, they left a screw off of the siding above my back tire, which subsequently popped open while I was driving on the freeway. Another time, they left a piece of loose plastic sitting in the engine area which another mechanic eventually had to remove. These sort of careless mistakes highlight how little this location cares about the safety of their customers, much less providing them even an acceptable value of care for the price. I also had a close elderly family member who took their car in to this location for squeaky breaks, which somehow resulted in the dealership determining that my family member had massive engine issues which ended up resulting in a $8,000 bill which did NOT fix any of the issues, and instead caused further, worse grinding noises for which they will now ALSO have to go to another mechanic to have corrected. All in all, between the terrible communication, lack of follow-through, overinflated service fees, the carelessness of the work done, the apathy of the staff, the inconvenience of not having my vehicle when it was promised, the uncertainty of the safety of being able to drive after services rendered, and the HORRENDOUS customer service, I would like to reinforce how important it is you avoid places like this and try to make sure your family does as well. It's not worth spending thousands of dollars to have your hard-earned vehicle perform worse than it did before and potentially cause you to be involved in accidents. I wish Toyota would do some extensive audits on the services being provided here.

This was my first time here, and I was pleasantly surprised by how friendly, professional, and…read moreefficient the staff were. I'm so glad I came here and thank you Brian so much for helping me buy the car I really liked , and the gifts he gave me too!

The service department is comical. Anytime I get Jon when I call, I cringe. How does someone like…read morethat even have a job as a service manager. He sounds like he is higher than a kite when I talk to him. I have been having issues with maintenance codes showing up, and not clearing out when I have just serviced my Acura. He told me (over the phone) that there's nothing wrong and that's its just reminding me I will need an oil change in 8,000 miles. I just got one done! It makes absolutely zero sense. Acura Brookfield you are losing out on money with this guy.

We have been buying cars from the Enterprise system for almost 20 years...and have found it to be…read morethe absolute best for purchasing vehicles. We are about the easiest sale any dealership could make, as we always know what we want (Toyota), and what to expect. However, this dealership exceeded our expectations (which were good when we came through the door already). Chris Eckart was professional but friendly, easy going but timely, prompt but very flexible. All of the team was attentive to our needs, from management down and almost clairvoyant whenever we encountered additional requirements for the purchase. Management and finance was handled with grace and style. Some of the "Best" explanations regarding warranty and purchase requirements were given by the group. It may be awhile before we go back, because the cars are that good. However, we'll be back!

We had been shopping for a used mid-sized SUV type vehicle and, at the time, not knowing exactly…read morewhich make/model we wanted, were basically exploring and decided to stop into Enterprise Car Sales, based on a friend's good experience there. Once there, we were met by Acct. Exec. Sarah DePover. She showed us two cars she thought we might like and was very informative about each of the vehicles. She then encouraged us to take test drives of each, which we did. There are not a lot of used cars to chose from at this location, but Enterprise has stores all around the country and for a fee, one can have a vehicle shipped/driven in. We also became aware that one can basically "shop" for all Enterprise used cars on sale by way of their website, which will show all the vehicles they have for sale around the country. We accessed and perused the website after visiting the car lot and found the website very user friendly. We honestly can't say enough about how professional and knowledgeable Sarah was. She knows a lot about cars and is a true ambassador and asset for Enterprise, but it is her service oriented, upbeat, personable demeanor that makes us wish we could have found and bought our "dream car" from her.

I don't understand why this place gets bad reviews. It's a tire and general vehicle maintenance…read moreshop. Customer service is satisfactory for such. They have great pricing and always can fit me in on short notice. We have taken three different vehicles here. Sure the guys at the front desk can be short. If you want the full customer service experience go pay 50-100% more at a dealership. My only negative remark is sometimes it takes them a bit longer than stated for repairs. I try to drop our stuff off early in the day and pick it up end of day to avoid problems.

Best to schedule an appointment because it can be a long wait if you go walk in. I have had my…read morewinter tires changed here for 10 years

Tried to buy a truck with a trade in. Tried to buy a gmc 1500 truck. They came back with an offer …read more It had dry rotted tires which would cost $1500-1700 to replace. Dustin , sales associate , refused to even consider negotiating and stated" this is a sought after truck"! He said they added on $1000 to the offer of my truck which was only at $12,000. For the record, it was $30000 offer to me to buy their truck . I offered $26,000 including my 2015 Chevy Colorado, loaded ! He stated he could not find $4000. I asked if he would consider negotiating. He turned his back to me and said no. I left. This dealership does not want your money. There are so many trucks out on the market. Don't waste your time with this good ole boy mentality here.

I have to give one star because there is no zero rating. I…read morebought a car from this dealership and 2 days later a tire pressure sensor went bad. I take the car back to have the sensor replaced and they were happy to replace it for me for $180. Needless to say I didn't get the sensor replaced. The dealership didn't even top off the fuel tank when I picked up the car. It's the little things that make or break a business and Mike Juneau Buick GMC totally screwed up. I think it's safe to say that I'll never do business with this dealership again.

First class experience. Car was detailed with no issues. Great price with exceptional service…read more Carfax was available so history was fully disclosed. Price and terms fully disclosed so no surprises. Good people.

I bought my car in January and I couldn't have been happier with my experience. I worked directly…read morewith Eric and Nick, and I got a great car. The quality is fantastic, and it has all the features I needed and wanted and for a really great price. I have not fantastic credit and they were able to get a lender to work with me, and I didn't get a crazy great interest rate but I got the financing and that's what's important. The blower went out on my car 2 weeks after I bought it and Nick replaced it free of charge, no questions asked, no problems whatsoever and my car works fantastic. I would buy from them again, hands down..

My husband and I have been car shopping for about four months. We went to this Honda location…read moremonths ago and test drove a car. It was a great experience. We got the information we wanted at that time and we weren't pressured. Fast-forward a couple months we went back and ended up leaving with my new car. We had such a great experience, everything went smoothly and the finance department had everything prepared so the time from when arrived to when we left was extremely quick! We already told people to go to Wilde for there next car purchase!

We bought a 2019 Toyota Camry in the middle of October 2025. We were told that we now, in March…read more2026 need a new $6000 engine. Wilde Honda said it is *as is* and we have no repercussions. Also, while making the deal, we left at the close of the day being told a certain price, walked in the door the next morning at opening and was told the cost went up $1500. After walking away they did change the price but all seems sketchy. I would run from the dealership.

I have worked with Bob Hill on multiple car purchases. My initial SUV purchase was a so-so…read moreexperience. My most recent purchase was very good. Bob is the consummate sales professional. The finance person is OK. They Need to simplify the finance process. My next car, I'll just pay cash and skip the finance scenario. I highly recommend and will return.

A dealer of lies and deception. Tried to talk to them about a truck they had, they immediately shut…read moreme down. Wanted me to come in. I live 12 hours away so that's not possible. If they aren't willing give me some sort of promise ahead of time it's not worth the trip. I continued my search, a week or so later they emailed me about "limited availability to see the truck". That's a sign of desperation. When I explained to them that I'm 12 hours xxx and can't just "come in" the truck 'magically sold'. Time wasters

I initially came to ask questions shortly before they closed on a Friday. They were kind and…read moreanswered all of my questions about tinting and the paint protection. They had an opening from a cancellation on Tuesday morning, so I took that opening, and I was able to drop my car off on Monday evening. There is a key lockbox, and the the exterior has cameras all around for security. They finished the work about 6 hours before the estimated time (I was told evening, and it was done about noon on Thursday). I picked up the car on Thursday evening when I was available with no problem. They were thorough with instructions to protect the work done. I highly recommend Blackout.

I can't believe I didn't write this review sooner! Blackout was recommended to me by a local car…read moredealership, and I'm so thankful for the referral! They helped me remove some overly dark side window tint from my used car purchase... they were friendly, thoroughly explained the options and process, were super fast with their work, and the price turned out less than I expected! Thank you!

Their service department is top notch. They provide walk around videos and photos of your vehicle…read moreand even wash it after they're done with the service. They stay competitive by offering coupons for various services. I've never been disappointed and I'm pretty fussy about my cars. I purchased one pre owned car from them and was happy with the transaction.

DO NOT BUY A CAR FROM WILDE! I've purchased my last 3 cars…read morefrom Wilde over the last 15 years. But regretfully the once good service department has gone down hill to the point where they are overcharging for work performed. There service department is no longer to be trusted. On two occasions I confronted there service tech and had I not been knowledgeable.... the manager would not have apologized and took hundreds off the bill. I have hoping to buy a 4th vehicle from them but I have lost all respect for this dealership!