They were very understanding and very sweet and made the process as easy as possible.read more

UNPROFESSIONAL and Angelica was so RUDE! Family member called and explained about her StepDad that…read morehad died and needed to get death certificates for his daughter and they said NO PROBLEM, charged her for 4 (over $100) and told her they would mail them to her. 2 Weeks go by and nothing shows up, she calls as she is out of town, and Angelica said oh, oops instead of mailing them to you we gave them by mistake to someone else who came in to pick up her copy and is NOT NEXT OF KIN???!! (This person immediately went to the bank and tried to get the money by saying they had a death certificate) Then told the family member it was up to her to contact the other person and try and get the certificates?? Finally after 2 days and other person won't respond, Angelica said well we have decided our policy is now to only give to one person? Told her she would have to wait a week or more for refund??!! Will be filing a Better Business Complaint as they took money and did NOT deliver as promised the death certificates.

Quality service. From initial consultation to final documents. Professional all the way around,…read moreand affordable. We highly recommend Adams Affordable Cremation & Burial.

If you're looking for compassion during the loss of a loved one, do not choose Adams…read more After my grandmother passed away, my grieving mother handled everything over the phone. Instead of being met with professionalism or even basic empathy, the owner decided to accuse my mother of being "rude to the staff." Imagine calling a grieving daughter to scold her while she's trying to arrange cremation services. Completely unnecessary, inappropriate, and honestly disgusting behavior for someone in this line of work. The owner was cold, passive-aggressive, defensive, and seemed more focused on being offended than being helpful. This business does not treat grieving families with care -- they treat them like an inconvenience. To make it even worse, my grandmother's remains were returned to us in a plain box, not an urn. No dignity, no sensitivity, no effort -- just a box. And if you think this is a one-time issue, take one look at the owner's responses to Yelp reviews. She consistently responds to honest feedback by personally attacking customers instead of taking accountability. She has absolutely no right to insult or make assumptions about people she doesn't even know. She has no idea who we are, what our family dynamic is, what our grieving process looked like, or what we were dealing with -- yet she speaks as if she does. That alone tells you everything you need to know about her professionalism. If you can't handle death services with compassion, maturity, and respect, you are in the wrong profession. I genuinely hope more families speak up and report this business, because no one deserves to be treated this way while mourning a loved one. Save yourself the stress and choose literally anywhere else.

Clear and caring through a stressful process. Explanation of services and and options excellent…read more Really a cared for experience. I

Hopefully none of us need funeral services very often but I was able to organize a service for my…read morefamily member from 2 hours away, all via phone and email which was immensely helpful. Everyone I interacted with was helpful and as kind as could be reasonably expected given the circumstance. I appreciated their guidance in a time when I was both ignorant of the decisions needed and incredibly distracted by personal affairs.

Our most recent experience with Anker-Lucier was when we finally got around to selecting a…read moreheadstone for her grave. We worked with James Morgan, who was very patient and informative about the process and the options. We were putting Mom's snickerdoodle recipe on the back of the headstone (not something everybody does!) but he took it in stride and worked with the monument company to make sure everything came out perfectly. Small-town service, for you! We felt like we were working with friends.

Any time you have to work with a mortuary to prepare services for a loved one, it will be…read moredifficult, but I did not expect the employee at the mortuary to make the experience harder. James was rude and insensitive. When asking about various caskets, one did not come with a liner, so I asked if it was possible to buy a liner separately. His response was "no, we don't have little elves in the back that can make a custom liner for you." ... well, excuuuussseee me for not knowing everything about caskets and liners. There were other comments during the time spent trying to arrange the funeral, but the bottom line is that James was disrespectful and made a tough time harder with his attitude. The only bright side is that the lady in the front office, I believe her name was Wendy, was very respectful.

I am deeply disappointed and frustrated by the lack of empathy and professional flexibility shown…read moreby the staff at Pleasant Hills Memorial Park and Mortuary. We are currently navigating the devastating loss of my close relative, who passed away while under the 'care' of her 'husband.' Despite the fact that the biological family--not the 'husband'--has fully funded the burial and the headstone, the administration is stubbornly siding with his demand to include his name on the monument. Without a head stone it has been very difficult for mourning family to even identify where she is buried. They have refused all attempts at compromise. The cemetery personnel have remained completely intransigent, ignoring the family's wishes and the specific circumstances of this tragedy. Rather than being a place of peace and healing, their rigid adherence to "standard protocol" over common sense and financial responsibility has added unnecessary trauma to an already heartbreaking situation. If you are looking for a facility that values the input of the grieving family members who are actually responsible for the arrangements, look elsewhere.

My family laid my Great Grandmother and Great Grandfather to rest here, so when my Grandmother…read morepassed this where she wanted to be. First of all, it is a BEAUTIFUL location, so peaceful. My Grandmother's service was last year and the woman we worked with was great. Since her service I have visited monthly and always bring a bouquet of silk flowers for my visit with her. The first handful of months when I would visit, the flowers I had brought her were still present in their small terracotta pot that I arranged them in (with the green styrofoam in the bottom of the pot--as one would do to secure the flowers from flying away or falling). As the months went by, and I went to visit, the flowers from the previous visit would be removed, which bothered me a bit but I didn't think too much into it, as there were many rainy days. This past month I visited once again and her flowers were once again removed, but this time, the terracotta pot was left behind. The flowers removed and styrofoam removed, which had to take some effort because I am sure to jam it down into the bottom of the pot. Not only was the empty pot just sitting there, but there was TRASH IN IT next to my Grandmother's plot. Needless to say, that was the point of me being officially upset. I went to the office and waited for someone to come out so I could speak to them and figure out what the deal was with maintenance, thinking maybe they have a system in place where they dispose of flowers after a certain amount of time. A woman did eventually come out, not the sweet lady that helped with my Grandmother's service, but another woman who I wish I had got her name, but I didn't. Either way, I explained the situation and concerns, and asked if there was a schedule for disposing flowers so I could adjust my visits accordingly to be sure my Grandmother has flowers rather than nothing or an empty pot with trash in it. The woman informed me that they actually don't allow "decorations" and any "decorations" are disposed of whenever the landscapers come across them. I was taken back and had to clarify, that she did in fact mean that flowers were considered "decorations" and that they were not allowed, to which she said "yes, that is correct". I looked on their website and see nothing about this but conveniently see a whole section about sending flowers. I find this very off putting and in poor taste. Especially given that throughout the property there are many trees with ornaments in them in honor of peoples loved ones who have passed, and flowers all over the property. I hope that the owner or director can provide information about this on their website, as I am sure I am not the only one who enjoys visiting their loved ones and bringing flowers. I am going back next week and I am hoping that if my Grandmother's flowers were once again disposed of that they did not leave an empty pot next to her plot to become a trash can. I will not be as kind and understanding if that is the case.

Amy was wonderful, she made a very difficult situation a little easier. She was extremely helpful…read moreand compassionate, and I appreciated her so much. Thank you,

Amy and her team handled the cremation of my brother with such professionalism and empathyread more

I used Newton bracewell for my husband's cremation in 2009. At that time I requested a handprint…read morescan to have a piece of jewelry made by a company called Thumbies. I have worn it ever since. My mother died on June the 2nd and since they took such good care of my husband I had her sent to Newton bracewell for cremation and ask them to do a hand scan so that I could have the same jewelry made. I was informed by Raphael that they no longer do a hand scan only a thumb and then the company will enlarge the thumbprint into a handprint. I didn't think that was true but I believed him just the same. When I went to order my piece of jewelry I was informed by the company that they needed a hand scan if I wanted a handprint. I called Newton bracewell and was informed by Dane that they no longer do hand scans because it is too time-consuming and difficult and they don't turn out perfectly. This is not the information I was given and Raphael actually lied to me. He didn't tell Dane that I wanted a handprint he didn't give me the option for a handprint even if it didn't turn out perfectly I would have rather had a handprint than just a thumbprint. Although Dane expressed great sympathy for the mix-up I was devastated at being lied to number one and number two not having the piece of jewelry with her handprint on it to remember her by. There is no way for a do-over once they are cremated. It is finished and there's no going back. I cannot say how disappointed or sad or angry I am at not having that handprint to hold and remember my mother by. If you do consider using Newton brace well as your funeral home and you want a handprint to remember your loved one by I suggest you not let Rafael assist you and go straight to Dane and insist on having them try to do the hand scan. I would much rather have had a imperfect handprint then the nothing I have now.

The director was fresh out the proverbial womb. Spoke to my mom, brother and I in a very…read moreunprofessional manner. We requested Thumbies of my father, and I trusted that he would put it in the order. We've never done this before, we expected to have our hands held and absolutely babied throught the process because we are grieving. We are sad, angry, frustrated, and tired with just the fact my dad is dead, but to have THE Robert Bracewell tell my mom that the file for his thumbprint was corrupt and couldn't get the Thumbie for another couple weeks is downright abhorrent. It was the director first, but to have the owner double down on a blatant lie was too much. It was never on the receipt. The director did not put it on the order list, did not double or triple check DESPITE HEARING ALL THREE OF US SAY WE WANTED IT. I watched him write it down. Then he comes in with a fucking portable card reader and STANDS in front of my mom with it in her face, and said "your total will be XXX.XX today." That was my last lifeline to feel like my dad wasn't completely gone and I was lied to. Lies, liars, and cut corners. You should be fucking ashamed of yourselves for how you run this busimess. You will NEVER touch one of my family members again. Due to Yelp policy, I cannot delete the review on Chico's location. This all happened here at the Paradise location however; Bob still owns both of them.

I would like to share my experience with Empire Mortuary…read more Francisco is amazing, and his care and compassion for our family has been extraordinary. He helped us navigate an extremely difficult time with the utmost professionalism and dignity. Francisco went above and beyond in ways that words cannot fully describe. He approached every request and inquiry with grace and a genuine willingness to accommodate our every need. I highly recommend Empire Mortuary Services for anyone facing such a challenging time. You will be in the best hands. Best regards, Traci Williams-Barnes

Empire Mortuary's funeral director, John Matthews was very kind, helpful and professional when we…read morefirst contacted him over the phone. And after we met up in his office he continued to be kind and helpful in person. John was a valuable resource to us throughout this difficult process- advocating for my mom and I like he would for his own family.

This place was so kind and patient with us they comforted us and they made us feel appreciated. We…read morerecommend them to anyone looking for quality service. We appreciate their sympathy and professionalism. Thank you Sweet Olsen Family Crematory. I give you a 5 out of 5 and I say you're the best.

They made what could have been a complicated undertaking very simple. Everything was clearly…read moreexplained. There was no "upselling", just respect for what the family wanted. The remains were treated with respect in a quiet and thoughtful manner. Highly recommend in your time of need.