Update: The owner, Mark, flew in and addresses the headstone installation. Currently being…read moreinstalled. Hopefully the owner has addressed the customer service issues. A huge thanks to Mark for his quick response and his professionalism.

Headstone has been delivered, Jessica and Doug then advised that setting of the headstone will be…read moredelayed for months as there is a long list of headstones to be set and they are set in order. They continue to site the weather and short staffed. The weather is ideal and recruiting grounds staff should be fairly easy to accomplish. We are extremely upset that our family members are not able to place flowers at the monument, instead they are just left on the dirt. We are fairly certain the other families waiting for their monuments to be installed are as upset as we are. The plots are expensive and during the purchase process, we were not informed that the headstone installation would be delayed for an undisclosed period of time. Why would the company not employ the required staff to accomplish the maintenance and other duties?

I am grateful to Vanessa and the team at Brusie for their support with arrangements following my…read morefather's passing. Vanessa was patient as I worked through decisions and always available to answer my frequent questions. She excelled at coordinating everything for the services so that I didn't need to worry about those things which was a tremendous help during a difficult time. It was a relief to have here by my side every step of the way because I knew she was caring and dependable.

They were very kind, caring and helpful during the hardest time in my life planning our mom's…read morearrangements. I'm thankful for Tzeitel. She truly cares for the family and loss of their loved one. She went over and beyond the morning of our mother's private family service. I'm very thankful for her that morning. I highly recommend

Geoff Thomas was amazing and caring with my dad. Geoff was a true blessing in this difficult time…read more Thank you, Heidi C

The director was fresh out the proverbial womb. Spoke to my mom, brother and I in a very…read moreunprofessional manner. We requested Thumbies of my father, and I trusted that he would put it in the order. We've never done this before, we expected to have our hands held and absolutely babied throught the process because we are grieving. We are sad, angry, frustrated, and tired with just the fact my dad is dead, but to have THE Robert Bracewell tell my mom that the file for his thumbprint was corrupt and couldn't get the Thumbie for another couple weeks is downright abhorrent. It was the director first, but to have the owner double down on a blatant lie was too much. It was never on the receipt. The director did not put it on the order list, did not double or triple check DESPITE HEARING ALL THREE OF US SAY WE WANTED IT. I watched him write it down. Then he comes in with a fucking portable card reader and STANDS in front of my mom with it in her face, and said "your total will be XXX.XX today." That was my last lifeline to feel like my dad wasn't completely gone and I was lied to. Lies, liars, and cut corners. You should be fucking ashamed of yourselves for how you run this business. You will never EVER touch one of my family members again.

They were very understanding and very sweet and made the process as easy as possible.read more

UNPROFESSIONAL and Angelica was so RUDE! Family member called and explained about her StepDad that…read morehad died and needed to get death certificates for his daughter and they said NO PROBLEM, charged her for 4 (over $100) and told her they would mail them to her. 2 Weeks go by and nothing shows up, she calls as she is out of town, and Angelica said oh, oops instead of mailing them to you we gave them by mistake to someone else who came in to pick up her copy and is NOT NEXT OF KIN???!! (This person immediately went to the bank and tried to get the money by saying they had a death certificate) Then told the family member it was up to her to contact the other person and try and get the certificates?? Finally after 2 days and other person won't respond, Angelica said well we have decided our policy is now to only give to one person? Told her she would have to wait a week or more for refund??!! Will be filing a Better Business Complaint as they took money and did NOT deliver as promised the death certificates.

I had a great Experience!!! They were highly professional !!!…read moreThe experience was amazing yeah!!!

My step-father, my mother and I all bought plans. My step father passed first, at home. I called…read morethe number on the card, they came and picked him up and everything was taken care of. That was 8 years ago. My mom passed last month in the hospital, they called and everything was taken care of, I picked her up on Tuesday. I have complete confidence that whoever handles my final journey will be well assisted by the people at Neptune Society with no worry or fuss for the relatives or friends.

Maybe 3-5 years ago I would have said yes. But now, not for Veterans. You don't need to look hard…read moreto see that parts of the cemetery are well cared for, but the Veterans area has more dead grass and weeds then green grass. A shame, everyone pays for their love ones to be cared for and that is not what is being done.

My cousins wife passed visiting from Oakland. The staff were super friendly!! The elders were…read morewalking and they gave them rides to where she was being buried! I've never seen people do that and that made me very happy! That's hospitality

We had my sister's service here, and they made everything so easy and comfortable for us. We really…read moreappreciate everything they did for my sister and help made everything for her day so beautiful. Thank you again we will need forget little town Corning

Thank you Hall Brothers for your support during this difficult time. Your professionalism,…read moreintegrity and compassion is appreciated more than words can convey. I would not entrust my loved one to anyone other than Hall Brothers Corning Mortuary.

L & L Monuments, outstanding service was provided to our family. They were very very busy this…read moretime of year, but somehow they managed to go out to the Sutter Cemetery and have our family members death date added on the existing marker in time for the graveside service. We are very happy and so appreciative of their lightening fast service.

From the time I walked into their office to when the headstone was placed, the service was better…read morethan I could imagine. They were so kind and helpful when helping design the headstone. They were quick to respond to emails with questions. Once the headstone was ordered, they updated and had full communication with cemetery to get it installed. I was very satisfied and would highly recommend.