Any time you have to work with a mortuary to prepare services for a loved one, it will be difficult, but I did not expect the employee at the mortuary to make the experience harder. James was rude and insensitive. When asking about various caskets, one did not come with a liner, so I asked if it was possible to buy a liner separately. His response was "no, we don't have little elves in the back that can make a custom liner for you." ... well, excuuuussseee me for not knowing everything about caskets and liners. There were other comments during the time spent trying to arrange the funeral, but the bottom line is that James was disrespectful and made a tough time harder with his attitude. The only bright side is that the lady in the front office, I believe her name was Wendy, was very respectful. read more