The watch returned because it was broken -- sounds are not comfortable -- and yet the return was rejected on the pretext of "scratches". The scratches were basically and had nothing to do with the problem, and the shop ignored the real malfunction and did not provide any refund or replacement. I left the store with the watch and without any support. This experience was worse than expected and completely unacceptable read more

I attempted to get the battery on my Seiko Coutura diamond accented, sapphire crystal watch replaced in San Diego and Sacramento without success. The staff at the Halifax Watch Company replaced the battery, set the date and time within 5 minutes. The shop was very clean, the staff friendly and helpful, I definitely recommend the Halifax Watch Company for watch sales and service. read more

Halifax Watch Co - Seiko Coutura watch with a diamond bezel, sapphire crystal, date and mother of pearl face. - Watch Repair Near Me - Halifax, Nova Scotia

Watched staff scream at a customer as I walked by. Will never be shopping there LOL. Crazy cus every watch they sell is cheaper on jomashop or online. Look thru the company reviews. Horror stories! read more

trrible service and rude staff yelling at customers who already left the store. older asian lady was the only one that rude.

I brought my new watch here to have a few links taken out of the band which was done promptly on the spot. After wearing the watch over the course of a weekend, I felt the need to have another link removed though I had, at the store, stated that it felt good during my initial visit. I explained to the same young lady who had done the initial work my dilemma and she immediately resized and removed an additional link. I offered to show my receipt but she said she remembered me and I left completely satisfied. Great service! read more

Halifax Watch Co - Watch Repair Near Me - Halifax, Nova Scotia

I had to drop by to get my new citizen watch adjusted. I waited at the designated spot, employees noticed me right away. Once my turn was up they measured how many links needed to be removed and told me to comeback in 30mins. Went and grabbed a coffee came back watch was done and fits perfectly. Although I didn't by my watch from them their service was excellent and friendly and store was very clean. read more

Always ready to help. Staff is pleasant and knowledgeable. We have had a good experience with each visit. Recommend.

I am a huge fan of the Watch Company. Where else in the city can you go to purchase a battery for your watch and have it installed for under $5.00. It literally takes minutes, and the staff are very friendly. I am on the hunt for a new watch and I have my eye on one at this store. I got some good information about it as well as I got great service! Great place to stop into if you're looking to service your watch. It is a small store, so don't go on a Saturday when they are really busy. read more

Halifax Watch Co - Watch Repair Near Me - Halifax, Nova Scotia

I was looking up stores in this mall to see what it had, and saw there was a watch store that sold/serviced Wittnauer. I had a Witt that didn't work, and wanted it repaired, so dropped in. They asked me to leave it with them and they'd figure out what was going on. Turns out, it needed a new battery. That was it. They billed me $8 for the battery and shipped it home to me for free. A shady outfit could have sold me a new mechanism. A service charge would have been entirely fair, or at least getting me to cover shipping. But nope. I've only had one interaction, but it was wow for customer service. read more

My watch had two of four screws holding my watch strap in place so it was shaking around. they did not have my screws, but they moved them so that it stop shaking for free. None of the other watch stores in Halifax could help me. read more

Love this place. It fits like 4 people in the entire 'shop' but it's a great little place. They have a great selection of watches and the people who work there are pretty knowledgeable. One of my favourite things about this place is the watch batteries. $5 for a new battery and installation? Can't beat that deal! I know if you go to The Source, its $10.49 for the battery and the installation - that my friends, is what you call Highway Robbery. read more

I like the Halifax Watch Co. I have not bought a watch from there. However you can not beat the price for a battery replacement, $4.00 and they will usually do it on the spot. This is where I go to get the replacement done. I will say they have a great selection of watches and I did eyeball a pretty snazzy one. Hmm, I do have a BD coming up. Maybe , just Maybe. read more

Service, Service, Service that just about sums it up for this place. I had an odd motorcycle watch and they fixed me up. Great job! Highly recommended. read more

Halifax Watch Co - There Halifax Shopping Center location - Watch Repair Near Me - Halifax, Nova Scotia

Used to be a regular customer but never again. 2 years ago I bought a Bulova Watch for ~$800 from these guys. Within 3 months one of the parts was coming off and I sent it in for repair. Again early this year the same thing happened and the crystal chipped. I sent it in for repair before the pandemic shut everything down. In late May I called to inquire knowing that there's was a pandemic and everything was slower. I expected to be told it wasn't ready and wouldn't be for some time. What I didn't expect was a stand-offish attitude by the owner Josh. He stated I may have to pay for some of the repair but wasn't sure. I told him I would hope not and he became extremely defensive which sparked an argument. He's very poor with dealing with conflict and upset customers. What do you expect from a generation raised to think life is roses and rainbows all the time? He said he would call next week with news and he'd check up on it. The next week came and went, I called him the following week to inquire. He said he had no updates. A courteous customer service rep (let alone a manager or owner) would've called when he promised a customer and said "sorry I don't have any updates" which would have calmed an upset customer a little bit. But nothing. No word. Another 3 weeks later I inquired about my watch, I'm even more upset but not by the fact that Bulova is taking so long, I know these are trying times, but by the fact that Halifax Watch can't seem to make a courtesy call to its customers when it says it will. I come from an upbringing and a time that when you said something, when you told your customers you were going to do something you did it. EVEN IF THERE'S NO NEWS, you see Josh, it's to make your customer feel like they're not forgotten and that their business means something of value to you. Nothing from Halifax watch. He actually told me "who would want to call and deal with a customer who is angry" ...uhh, that's your job, that's the business you're in. You have to take the good with the bad. I don't like being upset but the situation warranted it and he had no idea how to diffuse it. In fact, he excelled at escalating it and making an angry customer angrier with his defensiveness. I WAS angry and tried telling him why but he kept interrupting me and then actually called me a clown. I'm not exaggerating, he said that exact word. This is an established small town business. I hung up. I called back and spoke with a woman who was the manager, she would not tell me who the owner was. So I looked it up and it's Josh himself. Wow. I have no words for that. How did this person ever pass the course on dealing with upset customers in retail management or business? He probably didn't. I will NEVER walk into this establishment again and it has nothing to do with the quality of the product they represent or sell. It has everything to do with the way they treat customers. It's EASY to be nice to a happy customer. It's HARD and requires really good character and customer service skills (the business you're in) to empathize and relate to an upset customer. Far too many of these snowflakes take it personal. Like they're being personally attacked. If you want to run a successful business you have to realize that not everything is peachy all the time and sometimes customers get upset and angry. Help them, don't call them a clown and get defensive. 0 stars if I could. I hope people catch on to this place and avoid. I love and prefer to support local, and there are many places in town that I do and we have a great relationship. However, online retail should be calling out businesses like this. I vote with my dollar and its going direct to the manufacturer or Amazon for watches in the future. read more

Bought a nice watch for my boyfriend for Christmas, when I brought it home I noticed a blemish under the glass. I took it back they said a replacement would be in for Christmas. It is now January 25 and no watch. Worst customer service I've ever seen. read more

I drove through traffic to see if they could fix my watch. Having arrived I was told they could not fix it even when they had not so much as held the watch. I was not impressed. They had once before helped me replace a watch strap, however I was not overly impressed with their prices for such a small strip of leather. This given they had good selection and they did put the strap on directly. read more

My friend and I just came back from The Halifax Watch Company after having the WORST customer service I have ever experienced in person from the owners son!! They tried to lie about why my friends watch still wasn't fixed, REFUSED to refund her money even though she had been without it for 4 months already because it had to be sent back once already and she STILL needs to send it in AGAIN because they DIDN'T fix it!! He was more concerned with the company having to pay to send it back in so wouldn't give any money back. He was extremely condescending, didn't show any empathy (even though the watch has sentimental value), and didn't even apologize!! There was another customer next to us and she spoke up and told the owners son that he was just arguing but not helping us get anywhere with the issue. The owners son (who is the General Manager...believe it or not!!) told this customer that it wasn't any of her business. She then said that they just lost a customer.. We asked for the owners name/number and he refused to give it to us and instead gave us his card and said if we have any issues to contact him!! REALLY?!?! Then he actually told us that his father is much worse to deal with!!! But if you like rude service and a nice verbal smack in the face from the General Manager then The Halifax Watch Company is the place for you! The female employees however did seem lovely! read more

Many weeks ago, I took an old watch to The Halifax Watch Company at the Halifax Shopping Centre for repairs. The clerk told me the cost would be between $200-$300. As I was about to leave, the clerk asked if I wanted to send it for an actual estimate. I agreed. She told me that someone would call me with the estimate. I did not hear from anyone for several weeks so I called to inquire about the estimate and was told that I would hear from them soon. About four weeks later, I received a phone call from "Josh the general manager" to inform me that my watch was back and that it had been repaired because I called to put a stop on the repairs the day after it was fixed. This was a lie. I had no intention of paying $200-$300 and had only agreed to an estimate. I NEVER authorized the repairs. Josh said that he would give me a deal and only charge $100 for the repairs because this is what the store paid. I called Josh back to inform him that given that the work was done, and that mistakes happen and I would pay the $100. But, I wanted to clear up what actually happened. I did not "change my mind" about the repairs. I had NEVER authorized the repairs. What followed was the worse customer service experience I have ever had in my nearly 60 years. Josh was unprofessional, childish, rude, and displayed an alarming lack of skill in customer service. Inasmuch as I agreed to pay the $100, he continued to try to blame me for the store's mistake. I'm not sure why he would offer me the special price if I had changed my mind after they had the watch for many many weeks. Nowhere on my receipt was there any mention that I had agreed to the repairs. Clearly the employees of the Halifax Watch Company were lying. Josh was belligerent and threatened to send my watch back to have "them" break it. The experience was like speaking to an immature adolescent who wanted to project blame and avoid taking responsibility for something that was clearly his fault. When I asked to speak to his boss he replied that he was the general manager and soon after, hung up on me. Two days later, I called The Halifax Watch's Company's sister store in Dartmouth to ask to speak to the owner. The staff member in that store agreed to forward my phone number to the owner and reassured me that that he would call. I did not receive a call, so the next day I called the store again. The phone was answered by "Josh the general manager" who told me that the owner "never responds to complaints", that he will never call me, and that the employee should never have told me that he would call (yes, another lie). Josh apologized for his behaviour, on the phone during our earlier contact, but justified this by saying that he gets angry when he feels challenged and then accused me of doing the same (some apology)! I agreed to pay for the watch again, but wanted him to acknowledge that his store had made a mistake. His thinly veiled pretence of cordiality quickly dissolved and he reverted back to his previous behaviour and, this time, to name calling. He calling me a "bully" even though he was attempting to bully me and reacting to my refusal to knuckle under to his threats. He once again threatened to break my watch. It was the worst display of customer service. I note that I mentioned to him that I had a witness on the day that I left my watch for an estimate. He quickly responded that my husband would not be a good witness. He must have viewed an in-store tape which clearly did not support his version of the story. He knows I did not authorize the repairs and that he is lying. Today I made a last effort to give the store the opportunity to come clean. I went to The Halifax Watch Company to pick up my watch. As it turns out, my watch was not broken (more lies). It just needed a cleaning which cost $100. I have more than 15 watches and have never paid $100 for a cleaning. Josh refused to discuss this matter with me and proceeded to aggravate me to the point that I actually lost my cool. Josh, when a customer is willing to accept that you made a mistake and work toward a win-win, it might be best not to lie and to antagonize them because they, will tell all their friends, will write an unfavourable review on this site and will make a complaint with the Better Business Bureau, which is now posted on their reputable site for the next 36 months. The only good thing that I can share about this experiences with others is that is would seem that the mark-up on repairs in The Halifax Watch Company is well over 200% and that a watch cleaning costs $100 !! I would encourage everyone to please take your business to a reputable jewelry store for honest and courteous service. The general manager lies, tries to bully and intimidate, and then he lies some more. read more

I went here on a recommendation. I just needed a battery put in my watch. The watch works fine, I had the battery removed (while the watch was still working) a couple years ago as I knew i would not be wearing it. I went up to the counter and said i needed a battery and there is not a battery in it. She took the watch and said, "If i open it, we cannot guarantee it will be waterproof". Its a gold dress watch, its not waterproof in the first place. She opened the back and said "Oh, there is no battery, i will just have to guess at which battery". She put a battery in, didn't even put the back on and just stared at the hands with a loupe (there is no second hand). "It doesn't work" she said, "I don't know who made the watch so it will likely be $60-$70 to get it fixed". Its not broken, It just needs a battery. The entire time I felt like i was somehow bothering her by wanting a battery for my watch. I took my watch and left, I went to Dr Clock, $10 and 5 minutes my watch had a new battery and was all ready to go. They even mentioned that taking the battery out before putting the watch in storage was a good idea. I paid a little bit more for the battery but service was great and I didnt feel like I was bothering them. read more

My experience with this company took place at the Halifax location and the person I dealt with her name was Sarah. It turns out that Sarah was the manager and it didn't take me long to realize that Sarah lacked the simple skills needed to present me with a solution to my simple problem. She did not once make eye contact and when I requested to speak to the owner, her reply was "absolutely most definitely not". The Halifax Watch Company does not stand behind the products they sell. Their manager (Sarah) lacks the knowhow or training needed to deal with customers and tackle their concerns. In fact, this manager has mastered the art of placing the blame on the customers, provide no solutions and leave us with no options. Last year, I bought two watches from the Halifax Watch Company and after my experience with their staff, I will not go back nor do I recommend the Halifax Watch Company to anyone who cares or values customer service. read more

I went to this place and had bought a few watches over time until now. I took my watch in to replace the battery and the two people who worked on it had a very hard time and they ended up scratching the face of it. I asked them about it and they denied it and told me it was impossible for them to do so. Not a happy man and not a customer anymore read more

i bring my new casio watch to tight the band , and the stuff told me to wait 40mins! I came back after 20mins! what i found ?!The stuff is showing my watch to others! They even not start to tight it yet after 20mins! And finally they found i am back and just start .Then ATFER WAIT FOR ANOTHER 10MINS , THEY GAVE ME BACK MY WATCH AND IT IS BEEN OPENED ! THE BACK OF MY WATCH HAVE SCRATCH SHOWN THAT MY WATCH WAS OPENED! HOW WOULD YOU TIGHT THE BAND NEED TO OPEN MY BRAND NEW WTACH!!!!! WTF!!!!!!!!!!!!!!!!!! read more

Cheap batteries yeah, but stay away if you like your expensive watch. This guy tries opening a case just holding it in his hand with an opener. Too lazy to use the vise I guess. I think you know where this is going...he gouged my watch, then handed it back to me like nothing happened. read more

My wife bought me a watch for Christmas, not realizing that I already had a Tissot that I hadn't worn for years (it needed a battery). She was in the store with our new baby who was fussing, didn't notice the sign behind the cash stating NO REFUNDS, and we now have a substantial 'store credit' that we don't need or want. Beware the no refund policy, it's unexpected for a big-ticket purchase from a reputable business. Furthermore I took the Tissot in for a battery; I was warned it would not be waterproof any longer if I got the battery replaced, but I wasn't expecting the big gouge out of the edge of the case back - I need to file the burr down before I can wear the watch again. I have no receipt for the battery change service so no further recourse with this vendor. Maybe my store credit can cover repairing the damage?... read more