Service was expensive, thought the pre-agreed work was not done on my car together with the service, though I was assured the right equipment and specialist are available. I would rather book elsewhere if I knew they are not going to do it. I am not going to use them ever again. There are plenty of garages around with cheaper services. I do feel being "used". read more

Booked a full service and MOT at Halfords Strood. My car failed its MOT test (which I knew it would as it needed a new front tyre which I told them about when I dropped my car off). Was given an expensive quote for a tyre, told them I don't usually pay that much. Was informed if I order one online it would be much cheaper but would not be able to fitted until the next day. As I needed my car for work the next day I went ahead with the double the price tyre and was assured my car would have the repairs and service done by the end of the day, only to be told because of a lack of technicians my car wouldn't be ready until the following morning. So my experience with Halfords Strood was a rather unpleasant one. Not only was I waiting around for 5 hours in an area I'm not local to with the promise my car would be finished that afternoon, I had to pay a more expensive price for a tyre which I needn't had to if I new it wasn't going to be fitted on the day and would have bought a cheaper one to be fitted the next day (the day my car was ready to collect) and I was left out of pocket because I was unable to get to work the next day as I was left without a car. All in all the loss in wages, the extra money on the more expensive tyre and the price of public transport getting home and back the next day amounted to the same price of the service itself. A fellow work colleague had the exact same problem with this test centre at the beginning of the year. When asked if any discount or compensation would be given the answer was no. Rude and unhelpful staff. Avoid if possible. read more