My car suffered a rear tyre puncture. I replaced the wheel with the emergency spare, then called round a few of the usual suspects (Kwik-fit, Nationwide, etc) and Universal were the most accommodating. No painful online booking process, no shortlist offering just premium (and premium-priced!) tyres, and no wait for a convenient time. I drove down to the depot, parked up, reported to 'Phil' (very efficient) and my tyre was replaced in 15 minutes. And the price I was quoted over the phone was what I paid. read more