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Haley Productions Games

5.0 (1 review)
Closed • 10:00 am - 5:00 pm

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11 years ago

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Northampton Rental Center

Northampton Rental Center

(4 reviews)

BEWARE!! We called the Northampton Rental Center for a quote for rentals for our 2025 wedding. I…read moreprovided the details for the desired rentals, and the man on the phone said harshly 'ok, ok yep' and then hung up on me. I never received any information. I called again asking for a quote, and was hung up on again. We decided we didn't want to book rental services with a company that offers such HORRIBLE customer service. Fast forward a few months - the company shows up at our venue with a delivery that we never signed for, paid for, or confirmed with anyone - and they demanded payment! I was appalled by the utter lack of communication and feel lucky we booked with a different company.

Northampton Rental Center is one of a few rental companies in the area. After some price checking…read moreand an unfortunate attempt to work with TJ's Taylor Rental (do not go with them), we ended up working with Northampton Rental for our wedding. In short, they were great! They are an independent company, who cares about their customers and will work with you. They rent: tents, glassware, barware, tableware, coolers, linens, and lots of other stuff one might need for throwing a party. They were accessible, friendly, and easy to work with. They do not charge for delivery as long as you are renting enough stuff; this is a important distinction between them and Taylor Rental. We were getting married outside and needed to reserve a tent, in case of rain. Unlike Taylor Rental, they were willing to adjust our order up until the weekend of in an effort to allow us time to fairly gauge the weather. This was a huge gesture for us! Taylor required us to make changes to our tent order 2 weeks in advance, otherwise we would have been charged 25%. So if you are planning a wedding, I'd highly recommend supporting Northampton Rental. Their prices ended up being lower than other rental stores and they are a great local business!

Swanson Meetings & Event Planning - 90th Birthday Celebration

Swanson Meetings & Event Planning

(1 review)

I contacted Swanson Meetings & Event Planning and was very happy with my initial contact. Ms…read more Swanson helped me with the planning of my husbands surprise 60th birthday party at the Hilton Gardens. She coordinated everything from the venue which included guest rooms for our out of town friends and family. The food, which was delicious, down to the music and party favors. The things I didn't think of, she did. The decorations were done very tastefully and the party favors were a hit. People are still talking about the party to this day. It was wonderful!!! I was able to relax and enjoy myself along with my husband and guests.Since then I have referred others and they have been more than satisfied with their events as well.

From the owner: I am an Event Planner (This is not a Facility), I specialize in Coordinating Corporate and…read moreAssociation or Civic and Private Events as well as Wedding Planning. We will find the right location/venue that will be perfect for your event. We are a full service meetings and events company. Contact us to make your special event a memorable experience. We do all types of meetings and special events. We also coordinate galas, seminars, Board of Director Meetings, Retreats and Conferences from 10 to 1000. We bring everything together so you can relax and enjoy your own event. We also work with, Non-Profit, Civic, Religious and those special Private Events, Anniversaries, Birthday Celebrations, Retirements and Wedding Coordination. We will take your vision and make it a memorable event, adding all the special touches, starting with finding the right venue/facility, we can design your programs, work with vendors for your decorations, centerpieces etc. and handle your registrations/invites for your business meeting or personal event. We also can negotiate to get you the best overnight accommodations, travel arrangements and more, while providing exceptional customer service. You are the expert in your field and we are the experts in the event planning business, call us to coordinator your next event so you can relax and enjoy your event. Your Meetings and Events will be Handled with the Grace of a Swan.

Billy Beez

Billy Beez

(50 reviews)

I can't give it more. I wish I could and this place has really great potential but management needs…read morehelp. I went for a bday party. The room was fine. The set up was cool. It's typical set up. So what you'll get at other facilities, you'll get here. The facility is AMAZING!!! There is so many things to crawl through, run around, stairs and slides, basketball courts to have little games. Two personal size trampolines that's one jumper at a time. That can be an issue if they don't have a timer for it and the line gets long. I didn't see a long line because the kids would leave and play around the whole facility. They had a small gaming room that I did t check out but I can only assume it's like other arcade spots. Only a bit smaller section. They had this one area that you can be on the second floor and launch balls down to the ground floor with a bit of force to make it fun and give you the illusion that you have a powerful gun. You can throw those balls around and hit each other, they were soft. In the middle of that room there's an apparatus that blows air up and makes these balls float and come out of the top of a 4 foot tube. Again, it's cool for 2-7 year olds. Maybe even 8-9 Yr olds would have fun in this room. This place is really big. You can't keep an eye out on your child. That's how many tunnels they are and how fast the kids can come through there that you'll lose your eyes on them. If you're the parent that needs to keep an eye on your child 100% of the tiMe, get socks and join in on the fun with them cause from the ground you will not be able to do it. They have a toddler section. A small version that they can easily have fun there too. NOW.... As for the 3 stars... I couldn't give more but if they fix this one section or gap in their business this place can be a 4.5 to 5 star facility. The tops of the slides: DUSTY. Needs a cleaning. And WEEKLY too! NOT monthly. The staffing!! The staff was very very short. The line at the concession stand was too long and the wait was insane, especially for a place that was starting to get full. I went on a Saturday around 11am... that's PRIME! TIME!! That's when you would have a FULL STAFF! Two staff at the concession stand, two staff setting up the party rooms, two in the front, two roaming the play area. .... That's just for the weekend staffing. Weekday, knock it down to ONE or less in all the areas that I listed. But it gets better and this is the ending. As we were in the front. One of the staff that was there happen to have a relative that she hasn't seen in a long time. I know this by her reaction and by what she said and how her convo went. She said, "when did you get in motherfu&!3r?!" Loud and clear. My wife said that shortly after she said, "my bad for my language".... Umm too late sweet pea. Thank God my son didn't hear that. I would have been upset if I had to explain to him that's not a word you use. So that was our intro to this place. Not a good start. Would I return? Yes and I'll bring in my own snacks to avoid waiting 10 min for a bottle of water or drinks. And put ear muffs on my children. That's all folks.

This was by far the worst experience I've ever had with any staff. Unfortunately they were short…read morestaffed only had three people working. The manager was very very rude and unprofessional. I was "supposedly" allowed to arrive 15 min early to set up they wouldn't let us in the room until exactly 11. I was given attitude from the manager when I was asking simply questions and was told, "trust us we've been working hard all week for this." I don't know what that consisted of the room wasn't set up, I didn't have enough plates or utensils. The party attendant was no where to be found and non existent. One of the moms was trying to help me out and was yelled at by an employee. I will say the only helpful and apologetic employee there was Esmael (probably spelled that wrong). He had patience with us and answered all my questions. But unfortunately he was also running two other parties at the same time. When I originally booked and spoke to someone the person advised me I could just pay for the other additional children at the same party rate. Well apparently that's not how that works. Any additional adult and child is regular admission fee which gets to be very expensive very quickly. I paid $700 and this was more of a headache. And I received very little help at all. The manager just tried to argue with me (when in fact I didn't intend on arguing) and I shut it down telling her it didn't matter that I was still paying. Another thing is the cleanliness. The playscape I can understand that probably is difficult to clean. But the floor in party room was very sticky. The women's bathroom had a toilet constantly flushing which didn't allow any other toilet to flush. There was no toilet paper in the stalls. We were there when it opened, how were the bathrooms not cleaned from the prior day? Also the hand sanitizer stations were empty. All in all if you're looking to book a party just don't. Save yourself the torture and aggravation. For the amount of money I paid I expect at least some help and some courtesy and respect as a customer. I didn't expect to have the red carpet rolled out. Just treat us with kindness is all I ask for.

Haley Productions Games - partysupplies - Updated May 2026

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