The appliance guy was available the same day I requested service. He diagnosed the problem with my…read moredryer quickly and was able to repair it in minutes. He is also very professional and manneranle. I feel very good about calling on him again.

Service man was efficient and courteous. The cost to replace the compressor was a little high but…read morewe were glad to get our refrigerator back. Sadly, the refrigerator worked for two days, then went out again.

Their labor rates are very expensive. A technician looked at my Whirlpool washing machine. He…read moredetermined that the issue was a faulty water inlet valve. The part cost $25. The company wanted $472 to install said part. I could add $40 more and buy a brand new washing machine. I ordered the part from Amazon and replaced myself in about 15 minutes.

Our refrigerator was having issues. Cody and Dwayne were on it until it purred again. We were 2…read moremonths away from the 6 year purchase warranty expiration date and ordering the major part from LG went well. Labor costs were competitive. I think what I appreciated the most about the staff was their customer service. They were excellent in e-communication and very pleasant in-person. Also, persistence in all facets of the repair.

Peter knows his business and has the skills to fix anything. We've asked of him. I would call him…read moreagain next time we have an appliance failure.

Came at the time he said reasonably priced fast working My refrigerator is working nicely nowread more

Mike Way is a true professional! He is very knowledgeable and uses his experience and resources to…read moremake the best repair. His recommendations are solid, based on years of experience. He went above and beyond for us helping us find the right solution for our Fisher & Paykel dishwasher. What I know now is this - I will not purchase new appliances for our home without first talking with a trusted repairman. Mike Way is that man! We highly recommend him!

Mike was terrific! He got my refrigerator going again in…read moreshort order and at a very reasonable fee. I highly recommend him.

Me and my husband called this company to come fix our washing machine, the problem was the lid lock…read moreand the control panel, but prices were all over the place, the service fee was out of this world, and here we are 6 months later and our washing machine is broke down again. We are dissapointed with the price and the work that was done.

Vadim was great. Process was quick and I appreciated their honesty & professionalism!read more

Reached out and the person said they would come by during a 2 hour window. I took off work for them…read moreto not show or ever tell me there weren't going to be able to make it. Don't waste your time.

Came out very promptly and on time. Oleg was friendly according to my husband who dealt with him…read more He charges a 85 dollar diagnostic fee but that goes towards the repair. I will say I was taken back at the price in total. It was very expensive to change a heating element in our dryer. He charged us 295.00 in total and was here all of 30 minutes. All in all I'm glad my dryer is fixed but I feel like the price was very high for the time spent and the part cost in my opinion. Also want to point out that he did not take credit card. We had to Venmo him which I don't love when it comes to business.

I called Mr Boro Appliance repair for a refrigerator repair and a nice lady answered the phone…read morewithin 2 rings. After a quick profile she had a repairman heading my way within 30 minutes. Now I don't know about you but that kind of service is over the top and reminds me of how service used to be in the old days. Because of the quick response time, the kind and helpful staff and the professionalism, I extend a big kudos and a 5 star rating. I would not hesitate to recommend Mr Boro for your next appliance repair!!!

My experience with Mr. Boro Appliance was unacceptable from start to finish, and I would strongly…read moreadvise others to avoid this company. I scheduled service for our trailer refrigerator and was very clear upfront that this was a warranty repair. I confirmed they worked with warranty companies before booking, and they assured me they did. They then showed up over an hour late to the appointment. After about 30 minutes of diagnosing, I was told the issue was the thermostat sensor and quoted $135 for the part. When I contacted the warranty company, they advised the same part from GE was approximately $50 and would only reimburse up to $60, making it clear the price I was quoted was significantly inflated. The technician became frustrated with the warranty process and even stated he didn't want to continue the job. I remained cooperative and reassured him he would be paid, even if I had to handle reimbursement myself. He then reduced the part cost to $80, and I provided a $100 deposit to order it. The part took longer than expected, and we scheduled a return appointment. On the day of the appointment, he was a complete no-show. I called, texted, and spoke with his wife, who said she would follow up, but I received no communication at all. The next morning, I had to call from a different number just to get them to answer. When I addressed the missed appointment, I was met with a dismissive attitude and told there was nothing he could do about it and that we just needed to reschedule. At that point, I had family arriving and needed this resolved, yet there was zero urgency or accountability on his end. I requested a refund of my $100 deposit so I could move on. He insisted on keeping a $59 trip charge, which I paid. Over a week later, I still have not received the remaining $41 refund. To make matters worse, I ordered the part myself, and my husband, who has the proper electrical knowledge and tools, confirmed the thermostat sensor was not the issue at all. This means I paid for an incorrect diagnosis, wasted money on an unnecessary part, and received no resolution. This experience was unprofessional, poorly communicated, and misleading. At best, it reflects incompetence. At worst, it feels intentionally dishonest. I would not trust this company in my home or with any repair.

My ice maker wasn't working so I called MARS. The technician informed me after his diagnosis that…read moremy control board was bad. He also stated it was considered a "high risk" repair and that once the control board was installed I would own it at a cost of $375 even if it didn't fix my problem. Since the board had to be ordered we scheduled repair later in the week. I was suspicious of his diagnosis so I called MARS again and they offered to send a second tech out. While waiting I found a You Tube video about ice makers not working and the video told me to check the wiring under the door ( kick plate area) on my side by side as the wires sometimes get pinched and break. So I did and found a broken red wire. The second tech showed up and I let him perform a diagnosis of the problem and again I was told it was a bad control board $375 for repair. I then pointed out the broken wire, he offers to splice it back together and guess what??? The ice maker works !!! I am extremely disappointed in the troubleshooting skills of both techs and to think my repair was a wire splice that costs about .10 cents not a $375 control board without a warranty!! I cannot and would not suggest anyone using this company!

After waiting 2 weeks for an appointment the tech sent couldn't do the repair. He spent most of 1.5…read morehours on the phone asking others how to fix the problem. I finally asked him how was it going? He rudely responded I'm on the phone. Then stormed past me almost hitting me and left a 3' deep scratch in a freshly painted wall. I called his office and the best they offered was an appointment 1.5 weeks later with the same tech and his supervisor to train him. I did swear softly one word, he managed to hear it and then told his office I cursed him up and down.Lies! My wife tried reasoning with the phone person to no avail. They hung up with no resolution to the wall or the state he left the washer in! The final thing they said was basically go elsewhere. Then they wouldn't answer our calls. The worst service and competence I've experienced in my life and I'm old.

I will continue to post this complaint to warn other customers to NOT contact this business! The…read moreowner is the most disrespectful, dishonest, crude, unprofessional personal I've EVER dealt with. He runs his company on lies and scams. My story is like ALL the others: spent little time in diagnosing the problem, did NOT fix anything, charged an exorbitant amount, and will not refund after proven he didn't fix anything. This is a failing company trying to stay in business and only scams customers to profit himself. Incredibly unprofessional, disrespectful, and rude. I've filed numerous complaints and will continue to do so. Their Better Business Bureau rating is an F and has a longstanding history of scamming innocent customers. Read the reviews, do your research, and NEVER think this company will do anything other than steal your money.

Horrible customer service! Charged me $80 to come look at my washer with no repair. Yelled at me…read moreover the phone, super rude and very unhelpful. This place should be investigated and I will be reporting to the TN Government. They are 100% practicing shady and illegal business practices. Do NOT use them. SAVE YOURSELF THE MONEY AND TIME!!! Go anywhere else and they'll do a better job. Wish I could give 0