I made an appointment to get a haircut today and when I arrived, the young woman behind the desk…read morewas very nice, very welcoming. She told me that she would tell Liberty that I was there. I was early so I had a seat.
Liberty didn't acknowledge me in any way, say hello, let me know that she would be a few minutes, absolutely nothing, which was a little weird for me, but I shrugged it off. I waited twenty minutes, not a problem. When she was done with her client, she asked who was waiting for the haircut and when I said me, she made a face and told me that she didn't cut short hair.
Wasn't great news, but the issue was that she was incredibly rude when she told me. And when I said, I wished that it had been stated on the website or had been told that earlier, she made a face, smirked, and shrugged.
Then, she went and asked two other stylist if they could fit me in, trying to whisper while she did it, but I got to hear her complain about me, which was fun to hear in front of my kids.
I asked for a refund instead, which again, was met with a smirk. When I tried to explain to her why I was upset to have my time wasted and that I wished that the website was clear on what she did and didn't do, another smirk, a tone, and a guarantee that I would never go back there.
When I asked what the refund policy was, if I'd receive an email, receipt, something, an attitude. One of the other women jumped in and told me their process, which I appreciate and thanked her.
The other stylist there were very nice, said they'd be more than willing to help me out. My last haircut looked like a body part that I won't mention here and I was forced to wear hats for a bit, so I appreciated the offer, but after dealing with Liberty...
Yeah, I won't be going back there.
Now, I absolutely appreciate her honesty. She can't cut short hair. That's fine. It was the attitude and the entitlement that she gave after my time had been wasted as though she honestly could not wrap her head around why anyone would be upset that she'd wasted their time.
it was honestly mind-blowing.
I understand that she is young, but this is a business, and just common decency, when you waste someone's time, don't smirk, shrug, and give a condescending smile.