If I could give negative 5 I would. I've never experienced such terrible service before in my life. I am not even exaggerating. I called at 6:15pm to ask what time they were closing and if I could bring my twin 7 year olds in for a haircut. I asked the price, she asked the age, everything on point. 7yr old regular haircut $10. We were at the martial arts studio across the way, we were there in less than 5 minutes. We walked in together as a family. I have twin boys and they both looked shaggy. She greeted us, I asked if she was Esther and confirmed it was me that had just called. After she was done with her current client, she looked over to my boys who patiently waited 20 minutes and asked who was first, she took twin #1 and cut his hair. She took her time and was working diligently, but she made a STEP. That would have been ok if it was 1995 but not in 2015. Imagine putting a bowl on your child's head and taking clippers to the bottom. I knew we were the last appointment and it was getting close to 7pm when she closed. We reassured our son it looked fine as they had school photos the next day. After she was done with twin #1, she was prepping to get twin #2 in the chair. Twin #1 looked up and said, hey, she left the top a little long, could she take some off. We put him back in the chair and she completed his cut. After that, she took out the booster seat and said it's too late, it's past 7pm you will have to come back tomorrow? I was like really? What am I suppose to do with twin #2. By this time he had waited 40 minutes and we kept him calm by giving him our cellphones to play games and he really needed a hair cut. How could you throw out a client after having made an appointment, be on time and waited 40 minutes. It's complete bullsh*t for a lack of a better word. I have never been thrown out of salon. If she wasn't going to be able to do it, she should have just told us from the beginning. It was like, it's 7pm now get out. We have no problem tipping for the extra effort, but by that point, my 1.5year old was hungry, twin #2 had waited 40 minutes and we all just left. Seriously, it was just TERRIBLE. It made me scramble looking for some one to cut his hair at 7:15pm because he has school pictures the next day. So in conclusion, no matter how good her razor cut is, her SERVICE is freakin terrible. You don't throw clients out that made their appointment.... I am really at a loss for words. read more