Always a joy to have my cut and style with Evelyn!! Such a ray of sunshine!! Great knowledge of…read morehair products, too!

I returned three items of clothing the same day I purchased them after trying them on at home,…read more(they had no dressing room), but after leaving the store and a second look at the refund amount I realized it was short a few dollars. I returned and brought it up to the girl at the front desk who sold the items. After staring at her computer for a good 15 minutes, she told me "I didn't return your tax because tax is not refunded on returned merchandise." When I asked her if she honestly thought customers still pay taxes on items they have returned, she looked frazzled and spent another 10-15 minutes on her computer trying to come up with an answer. When she realized I wasn't going to just walk away and let her keep the tax amount, she said "Ok, I'll refund your tax" as if she's doing me a huge favor and making an exception. But even then she gave no receipt for the returns. When I asked for a receipt, she told me: "We don't give receipts on returned items. They're given only for sold items." I asked if she had a pen and paper. She said yes, and just stared at me. So I said, Can you write on a piece of paper that I returned these items and am due a refund? By this time, visibly fed up with her customer asking for something I should have received without asking, she writes on a Post-It note pad "Items returned 8/22." After my experience, I was surprised to see the additional tax actually refunded on my credit card. I was honestly expecting a few more back & forth discussions that led nowhere. What should have been a simple return became an unnecessarily aggravating experience with someone who clearly needs training and basic common sense, like merchant can't keep the tax charged on returned items, or that a customer needs to be provided proof of return. Just goes to show your employees can cost you much more than you realize. They lost my business for good. I'm new in the area and was looking for a new hairdresser but given my experience, there is zero chance I'll ever step foot in this place again.

Let's just say... Salon Bugatti understood the assignment. ‍ Walked in needing a refresh and walked…read moreout looking like I have my life together. Huge shoutout to Alexus--she didn't just listen, she executed. The cut? Sharp. The service? Flawless. The vibe is upscale without the attitude, and the attention to detail is chef's kiss. If your hair isn't hitting like this, I highly suggest you fix that--starting with Alexus. Before with Medium length hair After short haircut love!

I've been coming to Kris for years for my haircut. He is the best of the best! I came to see…read moreMadison today for my highlights. Oh my gosh she is, darling! She is a lived in blonde expert and I am so impressed. I will definitely be seeing both of them from now on.

If you're reading this, you know how hard it can be to trust someone with your hair. You do your…read morebest research, hoping whoever you pick will do a good job... or at least not completely mess it up! A few weeks ago, I was going through the same process... looking up "best salons" and doing my best to find pictures and reviews of individual stylists - trying to pick a "good" one before I called to see if they were available. I was calling on Thursday, getting ready to leave on vacation the following Monday. We were planning a photo shoot the next week, so I was taking a HUGE risk going to get my hair done right before our trip, and with someone who I had never worked with. I called many places, but naturally, some of their master stylist were booked till the end of time, so there was no way I would see them last minute. I finally stumbled on Shag Spa and Salons. They've been in the Woodlands 11 years, and had many different stylists. I looked through their reviews, and further researched any stylists I thought might work for me. Enter Alex! First of all, I was so happy to see she had an IG page with her previous clients before and afters (@alexatshag). Because I couldn't assume her skill based on her years of work (as compared to a master stylist), I needed to see what she had done in the past in order for me to feel comfortable enough to sit in her chair. I've had some awful hair experiences (as many of you have), so needless to say, I was very nervous! I wanted a soft balayage and a trim with some face framing pieces. Simple, yet considering the circumstances, it could have been a disaster! I called Shag to start asking my questions.. Alex heard the receptionist doing her best to answer, and eventually got on the phone so we could talk. I poured my nervous heart out to her ( I really want this, but I'm scared!) Haha. She listened to what I wanted, explained her process, and opened up her schedule on her day off so we could get er done. I met her early the next morning, and before she did anything, we sat and talked and looked at pictures and she again further explained her plan. At this point, all I could do was sit back, let go and enjoy the process (literally - I love my hair being played with!). Alex was AMAZING. She took her time, talked through what she was doing with me, answered all of my nervous questions, and was SO sweet and happy the whole time. She mentioned she loves what she does, and you could feel it - she genuinely enjoyed painting my hair and styling it! The results speak for themselves. At the end (this took several hours), we were both so genuinely pleased, and I was pretty much shocked at HOW good it came out. I've never had my hair look like this before! She was so excited at how great it looked - it made me feel even better about what I had come in for! I mean, I knew I liked it, but when your stylist is sincerely stoked at how great it looks, you know you did well!! I am SO happy Shag was here for me, and that someone like Alex works for them - I have been in the Woodlands two years, and have finally found my hair stylist!! I absolutely LOVE my hair.. Thank you so much, Alex!! (I didn't have great before pictures, but the afters are fantastic!)

I've been going to shag salon for a couple years now! I've been using Alex for my sew in…read moreextensions. We accomplished a really complex color style with blond on top and red underneath. Price is more than fair! I shop around.

This is a great option if you don't like to color your own hair. The shampoo is the best part of…read morecourse! I gave 4 out of 5 because the blow out I had was just a blow dry not a true blow out. No heat styling tools were used at all just a roller brush which I could do myself at the drying station. To make the blow out worth the money some skill should be added to it like styling tools like irons and straighteners. There is a dry bar down the street that does blow outs with tools for $58. Stay competitive!

The first time I came it was a Yelp event promo for service. It was so long ago, I barely remember…read morethe experience since all I got at that time was gloss service. Years later, I come back and I wanted to try a root service from this business because pretty much that's all they do is coloring service. It was easy to book online. It was easy to change your appointment without getting charged. I think the only time you get charged is if you cancel your appointment. So let me remind you that when I walked in I didn't know what to expect. I thought I was getting a relaxing experience. Instead, it was more work than I intended it to be. The woman who did my hair wasn't sure of the shade. I told her I wanted the shade to blend in with the rest of my hair. She did a great job. She was very hospitable however, she didn't explain to me how the process worked. She wasn't very friendly. Tip: if you're getting roots done you can ask for the extended time which is 45 min or the standard time. No one explained to me the process. A different the girl washed my hair. She did a great job. When my hair was washed, she asked me if I wanted a brush or a comb. I wasn't expecting to be asked that question. She proceeded to walk me to this bar where there were a blow dryer and hair products. She pretty much left me there. I'm pretty speechless at this point because obviously from everything that's going on I can figure out myself that it's DO YOUR OWN HAIR. If you want to invest in a blow dryer, the Dyson works faster and the business should invest in providing microfiber hair towels. Their hair dryer took forever to dry my hair. .I walked out there with partially wet hair. I wasn't going to stay in the entire time to blow dry my hair and do my hair right where everyone is sitting. In fact, I just wanted to get out of there. I wanted to take a look at my hair to see the roots were recovered and that was pretty much it. What I failed to check is the color was left on my hairline from the hair wash. Smh.. The woman who colored my roots didn't check to see if the roots turned out ok. She wasn't the one who checked me out either. She went on to the next person without even acknowledging a thank you for coming in or hope you like your hair. Despite her lack of customer service, I still left her gratuity. Unfortunately, I'll never return to this location. No customer service. Disappointed. Feedback: If you're looking for new customers or new members for that matter, you might want to reiterate the process of how your business works because as I was sitting there, I was interested in being a member. It was a great price, but after this experience, I don't think I'm going to return. I can go to another for salon for the same price who blow dry + style for the same price. Madison Reed charges extra for everything here.

Falon is my new stylist! She gave me a conditioning treatment and really took the time to…read moreunderstand what I want to achieve with my look. After getting a bad cut months ago, I had yet to find a stylist to overcome the damage that had been done on my hair in the back. In one cut she made my issue almost non-existent. She also trimmed my bangs so I had the parted bangs I had been wanting. The salon as a whole is upbeat and fun. I enjoyed the interaction with other people in the salon which typically does not happen. Definitely a 5 star salon!

Everything you'd want in a salon experience! I connected with these gals right away! If you want a…read morehairdresser who can also be your friend this is the place for you and if you're a curly girl like me it's your dream come true. Reasonably priced Brazilian blowout from Aveda trained cosmetologists. I watched as customers called to chat or walked by, each one waving and stopping in to say hello. So glad to have found this place and have it be so close to my house. Parking is kind of a B though so be prepared for that! Worth it though. Won't go anywhere else for my straightening treatment!

Christine is the best hairdresser I ever had! Great cut nd excellent customer service!read more

Anna Bei is amazing! I showed her a couple of pictures of styles I was considering, and she gave me…read morea great cut and style. I highly recommend The Woodlands Hair Elite!

I have longer hair than most middle aged men. It was really long and completely out of control and…read moreI had a hard time getting stylists to listen and help solve my problem. Found Kristi here on Yelp! Sent photos, got an appointment and she really did a good job. I have to admit that it's a little shorter than I really wanted, but it's a great cut, looks good and she will definitely get to cut it again.

I went to Kristi for quite a number of years. She was a very good hairstylist that for about the…read morelast year she was always pleasant. I don't know if it was something about me she didn't like it. She began getting very curt and on my last appointment, she actually yelled at me Over nothing. I guess I asked too many questions or some thing. In any case, I shouldn't have paid her but I did and I left, and I never went back. That's no way to treat your customers. If you really don't like somebody just tell them that it's not working out and they need to go somewhere else but saying things to and humiliate somebody and chastise them in front of other clients is not a responsible way to run a business

I booked a blow out with Cassidy and she did amazing. The blowout came with a wash, then a style…read more It took exactly an hour to get my hair done and I was extremely happy with the way my hair turned out. The salon itself the bright and inviting. There are also complimentary drinks and validating parking for the garage nearby.

Bella is a fantastic stylist who carefully listens to her clients and expertly delivers beautiful…read morework! You can trust her completely with your hair care. So grateful to have her styling my hair!

My daughter, Sister in law and I came in for blowouts. The gals working did an excellent job taking…read morecare of us. I had Stephanie and will definitely be coming back to her. My daughter, 7, had a special event and the staff did a great job of making her feel beautiful. Her hair is thinner and straight, but they were able to give her volume and curls. The team was on time and did a great job! Will come back again.

I absolutely LOVE this place! I've tried about 2 different stylist and only LOVE LOVE Sandra! She…read moredoes AMAZING work and gives you exactly what you want! If you need style to stay one more day, just tell her and she can do it! I'm sure everyone here is amazing too! I just get stuck with her ;) It's easy to book online appts and get confirmation right away! I think you need to keep a card on file for cancellation policies. Just found out prices are different when you book in advance and day of service. Highly recommend for any day! Bring your little for a BLO! Excellent customer service. The hair brand products is Unite. They smell delicious and have a good hold! I'm not really a fan of the dry shampoo. There's no hair volume and my hair is thick.

Love coming to Brian of London. Always great service and positive vibes!! Everyone is always so…read morewelcoming! Rachael is my go-to for service, gives me good advice on what I should do or what would look better for my hair type!!

horrible hair cuts, and customer service. Very mean owner and staff. Just not a good business…read moreoverall