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Hair by Aundrea

5.0 (1 review)
Closed • Closed

Services - Hair by Aundrea

Haircut

Applying hair extensions

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Hair styling

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8 years ago

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Natalie Nguyen Hair Design - Balayage

Natalie Nguyen Hair Design

5.0(165 reviews)
4.1 mi

We've been going to Natalie for years, and she is truly amazing. Every time we leave her chair, we…read morefeel beautiful, refreshed, confident, and completely taken care of. Last weekend she once again did an incredible job with our haircuts, color, and styling, and we couldn't be happier. Natalie is not only incredibly talented, but also so thoughtful, detail-oriented, professional, and genuinely caring. She always takes the time to listen and somehow knows exactly what will look best. On top of that, she's just such a joy to spend time with. If you're looking for an amazing stylist in the Bay Area, we cannot recommend her enough. She's the absolute best!

My daughter received services from Natalie for highlights and root correction. I was charged around…read more$600 for the service. The appointment lasted less than two hours, which is significantly shorter than the typical time required for this type of work. While Natalie was polite and professional in her demeanor, the results did not match expectations. The highlights were very subtle, and the roots remained noticeably dark. My daughter initially said she liked the result, but later clarified she felt uncomfortable expressing dissatisfaction in the moment. I reached out to Natalie after the appointment to address the outcome. She stated that the highlights would become more noticeable over time, which has not been the case. It has now been two months, and there has been no meaningful change in the results. I attempted to follow up again but did not receive a response. Given the cost and the minimal visible improvement, this was a disappointing experience.

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Natalie Nguyen Hair Design
Natalie Nguyen Hair Design
Natalie Nguyen Hair Design

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Alex Chases Salon

Alex Chases Salon

4.6(19 reviews)
2.4 mi
•$$$$

I have been of client for many years. Irina is amazing color, Clyde for haircuts. High quality…read morework and excellent service always.

Had to wait forever for my color appointment before an important trip I was taking (day before…read moredeparture). The clock kept ticking....45 minutes of waiting. Irina was running extremely late. To her credit, I had been alerted she would be a little late but as the minutes ticked by it became unsettling. A loyal customer having to wait over 45 minutes for the stylist? We contacted her. She had been held up at a customers home doing color or something to that effect. I explained my dissatisfaction about having to wait close to an hour just because someone else had been running late and it was the day before my trip and I had other back-to-back appointments. I had thought she would have been overly accommodating and super apologetic. What happened was the complete opposite. Unfortunately, Irina, you were painfully rude to me. You spoke to me in a way and a tone that is unacceptable and therefore I won't be removing this post and won't be returning ever to Alex Chases again. This has left a bad taste in my mouth. After always being kind to everyone at the salon (always on time for my appointments, generous tips, holiday gifts, etc!). Irina said something like "What do you want me to do here?" and then expanded her barking tone with a "why don't you come in on Sunday?" I explained that I was leaving for my trip tomorrow. Silence and crickets. It was like her attitude was - well sorry I am running now close to an hour late, it was someone else's fault, therefore you come in on another day and that is that.... At this point I was so upset and shocked that anyone in the service business would treat a respected customer like this. Baffled. Dismayed. Shocked. Pit in my stomach. irritated to the nth degree. I then offered if I continued to wait (at this point I would have been waiting an hour and maybe 15 minutes for my appointment) that this service be gratis on behalf of the salon. She raised her voice and said, "Absolutely not. Covid has made all of us suffer. There is no way that is something we will do." I thought wow. We have all been in this pandemic together. Not just you, not just me, the whole world. Every business has suffered. Just because you're having a bad day or your first client made you wait a long time or the client was being a diva, don't take that out on someone who has always been kind to you and someone who has gone to you for a long time. This not only disappointed me but made me lose respect for the way the salon trains the staff. They need to be much more friendly and eager to please the client. I'm in the service business and wow do I know what service is all about. All I do each and everyday is treat my clients well and ALWAYS put them on a pedestal. If I am in the wrong, I admit that and do what it takes to make it right. I actually lose sleep if there is ever tension between the client and myself. I can't imagine ever speaking to my clients the way Irina spoke to me on that fateful day. To their credit, the manager and I spoke. He was very apologetic and kind to me. He gave me a gratis hair coloring appointment AFTER I returned from my trip. The funny thing is that day I went to CVS and got a bottle of Lorreal hair dye and did it myself. Sometimes a girls gotta do what a girls gotta do! Since this event, I have changed salons and now go to La Belle. The go the extra mile there, scalp massage when shampooing, complimentary blow dry (Alex chases doesn't blow dry the hair unless you pay for it!), and even fetched me a latte next door at Blue Bottle when I was tired. Excellent service and exactly what I need at this point in my life. Life is too short to surround yourself with unhappy, toxic souls. The end.

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Alex Chases Salon - Long locks cut off courtesy of Vanessa Grant :-)

Long locks cut off courtesy of Vanessa Grant :-)

Alex Chases Salon - ALWAYS the Best hair cuts & color from this talented artist!

ALWAYS the Best hair cuts & color from this talented artist!

Alex Chases Salon - Looks by Vanessa Grant

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Looks by Vanessa Grant

Hair by Aundrea - hairstylists - Updated May 2026

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