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    Response rate

    100%

    Services - Hail Raisers

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    3 More Services

    Auto window replacement

    Auto windshield repair

    Mobile dent repair

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    Gerber Collision & Glass

    Gerber Collision & Glass

    (55 reviews)

    Gerber Buffalo Grove overpromises and under-delivers. On Thursday, they promised the repair to be…read moredone on Friday. No call from them on Friday. On Saturday, I call and am told the job won't be done til Monday. Disappointed in the delay and in the lack of communication. I expected better.

    Had a minor fender bender that needed repair. Quality of work I had no complaints about…read more Communication during the repairs was great as I received updates by texts and the estimator would contact me. My only issue was with the customer service, particular waiting. Working and speaking with the estimator was great, again it was just the amount of time waiting. When I went for the initial estimate there was one person ahead of me. After doing the walk around with the estimator, 3-4 people had come and gone with estimates before my estimator came back with my estimate. Overall I was there for an hour. When I came to drop off the vehicle, had to wait 10 minutes after the front desk called the estimator before they came. Lastly when I came to pick up my repaired vehicle in the morning, there were no other customers and it was 15 minutes after they called for the estimator before I was seen. I understand things may come up and that it is not realistic to be seen right away, but it would be helpful to let the customers know if there is delay or to let customers know if it will be longer than 10-15 minutes versus "they will be with you shortly". Given those three experiences, it did not seem that there was much urgency to assist the customer. Updated review: Hallmark to great customer service is taking customer's feedback and acting upon it. Received a call from the manager who apologized for the experience, implemented action plan and asked what they could do to make things right. I really appreciated the call and great customer service.

    Hail Raisers - windshieldinstallrepair - Updated May 2026

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