Highly displeased and disappointed with the Hackettstown Community Pool and their managerial staff.
I brought my fiancé and sister here for 4th of July. The three of us were very excited to spend the holiday together and enjoy our day off. We paid $45 cash for admission, walked past the register and began looking for a spot to set up our towels. Just as we were getting set up, it started thundering in the distance. The staff made an announcement that the pool was closed effective immediately. They would reopen 30 mins after the last thunder strike (inclement weather was not forecasted at the time we arrived). Nonetheless, we understood that safety was a priority and complied with their request.
We immediately walked back to the register and kindly requested that we get a refund since we JUST walked in minutes ago and did not use the pool AT ALL. The lady upfront remembered us and was understanding, but apparently there was nothing she could do. She referred us over to the manager. The manager asked us to wait because he had something else to attend to. And we did.
Fifteen minutes later, the same manager returned with three wristbands and said that we could leave and come back later that day if it stopped raining. We again explained that we JUST walked in and wanted a refund, because it was now raining and thundering heavily. He kept on insisting that we take the wrist bands - repeating "just take the wrist bands" multiple times. We asked to speak with the head manager as this was not going anywhere.
We explained our situation to the head manager (M.M.) - the third explanation we provided - he insisted that there are no refunds. We tried our best to be reasonable and understanding, and asked for a voucher for another day. He refused. At this point it was getting frustrating and we asked who else we can speak with. M.M. said he's the boss and refused to provide further assistance. At this point we realized that the managerial staff was not willing to understand our situation or help, so we asked for a receipt as proof and left. It continued raining and thundering for the remainder of the day.
We have been coming to the Hackettstown Community Pool for a long time (15+ years) and have never requested a refund before. Our July 4th experience was absolutely terrible. We feel robbed out of our money, considering we did not receive a good or a service.
Again, we are highly displeased and disappointed with the Hackettstown Community Pool and their managerial staff. We will never come back again. read more