I was wanting to have my car looked at for possible starter issues. I had my battery tested at a local auto parts place and they said the battery was fine but it was my starter. I called to get an appointment. After describing the problem I was told to try changing the battery first because the place I had my battery tested misreads battery tests a lot. It turns out it was just the battery., most shops would have had me bring in the car and charge me an arm and leg to tell me it was the battery. They did work on my dad's truck in the past also. They tuned it up and it sounded just like when he first bought it. He would have been proud that his truck was maintained the way he liked it. If you want friendly service, the job done right, and work done at a fair price, then give these guys a call. read more

I have visited Hackett Brothers for years, and have always enjoyed fantastic service. The employees are always kind and attentive to my needs, often going above and beyond to assist me. Time and again, they have saved me money on repairs and basic maintenance. I would be hard pressed to consider anywhere else in Murfreesboro to service my car. read more

I have been using Hackett Brothers for years. They are knowledgeable, explain repairs clearly, efficient, and most of all honest. Barry, Stace, and the entire staff always suggest things that save you money when it comes to repairs on your vehicle. I, and my daughters will continue to get our cars serviced at Hackett Brothers. read more

They're fair, honest and very good. I've had my classic Porsche in for repairs and maintenance and they always have done great work.

A neighbor referred me to this local small business. I was due for a timing belt and a couple other 100k maintenance needs on my Acura TL. My car is my office so I diligently keep up with scheduled maintenance. I was loyal to the local dealer but the quote they provided for the timing belt had me considering a new vehicle. I called Hackett brothers, had a great conversation and decided to give them a shot. I'm thrilled with my decision. Everything was explained and parts were shown to me. The turn around time on repairs was exceptional. To top all that off, I paid less than half of what I was quoted at the dealer. I will be taking all of my vehicles to them from now on. I'm confident I can get another 100k miles out of my car as well, it's running like a dream! Give them a shot and support your local small business! read more

I drive a lot for work. I deal with vehicle repairs more than the average person. Been working with Hackett Bros for a few years now. They do fantastic work and do the job right the first time. I recommend all my friends, coworkers and family to go to Hackett bro's. They have a great team of mechanics and staff. read more

Knowledgeable, friendly, trustworthy guys. My go to place to take all our vehicles. This is the place.

Wow! Being new to town, it is such a blessing to have found these guys!!! They are honest, reasonable and keep in communication with you. Amazing customer service. Thank you, Chris!! read more

Took my Audi into the dealership for service and they told me that I needed front brake pads and rotors. They quoted me a price and I immediately contacted Hackett's. Hackett's quoted me less than half the dealership price. We made the appointment and they got me in and got the job done. Hackett's have worked on my vehicles for over 6 years - they are always honest, will do what they say. read more

you don't want to ever go to a car repair shop but if you do go to them absolutely trustworthy my car wouldn't have lasted as long as it has if it wasn't for them read more

I own and drive a small fleet of vehicles between my wife and teenage drivers. They are all older vehicles, and I have trusted Hackett Bros. to take care of all of them for years. I am always treated fairly with outstanding service, I never have to wonder if I have been over charged because I know I have not, and they are very thorough to make sure the repairs are done right. I would and have highly recommended Hackett Brothers to anyone in and around the Murfreesboro area needing a trustworthy automotive repair shop. Sincerely, George Weeks, Leader - Team George Weeks RE/MAX Elite 1639 Medical Center Pkwy Ste 306 Murfreesboro, TN 37129 Direct 615-948-4098 Office 629-202-7773 Honesty - Integrity - Great Service teamgeorgeweeks.com *Each office independently owned and operated. read more

Totally trustworthy, they always do me right. You can trust they will do what is only needed. You would be hard pressed to find anyone better. Work done right and work done fairly. read more

I'm new to town and was referred by a friend. Stace was SUPER nice and SO helpful. He explained all of the potential issues that it could be and gave me some helpful tips if it happens again. They were awesome, highly recommend! read more

Thank you for your great example of your customer service with your last comment. Once again, there is no apology nor effort to make anything right with me. Instead, you are insulting me in writing now by calling me a liar as you did on the phone. No wonder why I hung up on you. You are right.. you don't want me for a customer. and I don't want you to breathe never mind touch one of my vehicles. I'd say we have a great understanding. read more

2001 acura integra - timing belt stripped. I had paid another local shop to replace it a few years ago, but when this happened it became obvious that they hadn't done the work. I feared that the engine was trashed, which was what the other shop told me, but the Hackett Bros. found that the valves were not damaged, and fixed it for a reasonable fee. It's running great now. I've taken it for a few long drives just to be sure. I will trust them to take care of my vehicles from now on. read more

My son's car had a serious problem as he was passing a Pep Boys repair shop the other day. They told him his front axle was broken and repaired it. He paid them $400 to do so and left. The next day, the same problem that made him stop occurred again. He went back to the same Pep Boys and was told he needed $1200 of repair work to the front end (a new Rack was part of the plan!). I was suspicious of a shop that could replace an axle and not notice that the entire rack was trashed, so I looked for a second opinion. As luck would have it, I had meet Barry Hackett a few months prior in a totally different area, on the road with a band! He messaged that he would be happy to look at it and my son took the car down to Murfreesboro. Not only was the rack just fine, the problem was actually caused by a tire that had gone really out of balance and alignment. Barry took the time to show my son exactly what was right and what was wrong, and how to fix it. For about $1000 less than what Pep Boys wanted (to fix something that wasn't broken in the first place) Hackett Bros. repaired the car. Pep Boys: Shame on you. If this was a mistake, it was a big one. If we'd trusted you, we'd STILL HAVE THE PROBLEM because the repairs you suggested were not needed and didn't address the actual problem! Hackett Brothers: This is a trustworthy shop that will find the problem and fix it without breaking the bank. You won't be made to feel stupid either! Barry took my son back and pointed out everything that pep boys had wanted to replace and showed him how it was working properly before showing him the real cause of his problem and how he planned to fix it. This is my mechanic in the Nashville area for the long run. read more

Called up here a while back to discuss some things another shop told me was wrong with my car, including the quote they gave me, etc. The guy I spoke with was incredibly nice and wanted to make sure I wasn't being taken advantage of from the other place. Brought my car here and they advised it didn't need all the work the other garage had stated. So, that honesty was GREATLY appreciated. They were great about communicating while my car was there, and finished repair in a perfectly timely manner. So, good price, honesty, friendly staff...seriously, what more can you ask for in a repair shop? The negative reviews on here really blow my mind. It's as if they don't want to pay people for service and hours provided. Diagnostic fee? Wait time? Good lord, Do you people understand how a business works? Thanks again gents. read more

I'm just testing something here..... I'm giving a 1 Star rating just to see if the review will actually be posted. There are five 5-Star reviews about Hackett Bros, that are not showing below. One of them was written by me. You can only read them if you click on the link that says "other reviews that are not recommended." How does Yelp.com get to decide which reviews are recommended and which reviews are not? Why are they only showing negative reviews about Hackett Bros? This makes no sense. Can I review Yelp on their own website? This place is a joke! read more

We've been going to the Hackett Bros. for many years and have had nothing but exemplary service. They've always been straight up and fair with us and get the job done right. This is our go-to place. read more

I took my car in for a tune-up, they did the tune-up and added a quart of oil, and charged me over $400.00. what a rip off, my first and last time to go there for repairs. I will recommend them as good as they are, RIP OFFS read more

I can't believe how this place just tried to rip me off. My car failed emissions. I was given 3 codes. The guy behind the counter told me it would take 3 hrs at $85 per hour, so $255 , just to do the diagnostic and tell me what it would cost to fix. I went home and called about a dozen other car repair shops all the others told me it would take an hour to check all three codes for $85 total. I guess because I'm blonde and female he thought I must be that stupid. read more

I may come back and increase this rating to five stars, but I tend to be reserved where car repair is concerned. As of now, I am very impressed with this business. I have been to a few other places in town for service, and this is by far my favorite. The staff is friendly, straight-forward (without being condescending), and I feel they are honest. I get second opinions and numerous quotes for repair of my van, and my dad is always called to review what I find out. He is an expert in this particular vehicle, and he and I have both been impressed with the deal I can get with repairs. The first time I was there, they had no time to do a full check of my problem, but one of the employees came out anyway and looked under the hood. He gave his best-guess estimate, and after checking several other places in town, I realized that not only was he exactly right, but their price couldn't be beat. Now several weeks later, I am still happy with the repair, and I am actually going back for another well-quoted repair that I have known about for awhile. read more

I went to this auto mechanic shop to get my window fixed. Upon leaving and realizing they didn't fix one of the windows completely I came back to have them fix it. The owner of the shop became argumentative and confrontational. It was the worst customer experience I've ever had. Any other shop around this area would be an upgrade to this one. read more

I have had many repairs done at this locally owned and operated Murfreesboro business over the years. I have trusted them with 3 different Vehicles over the last 8 years. You will find honest hard working folks that stand behind their work. I have recommended several friends to use these guys with no complaints. If it doesn't need it they wont do it without discussion. if they find something they will let you know. you can trust these guys to do what they say and stand behind their work. read more

Cars. Can't live without them. I am so glad there are people in this world that have taken the time to learn as much about cars to be able to fix what I tend to drive into the ground. Since moving to the 'Boro and away from my dad...who primarily took car of my car...Hackett Brothers has taken that place in my life now. When I would think that I had done something terrible, like "stripped the transmission"...whatever that means, or not changed my breaks, my dad would assure me that I had not done anything wrong, diagnose the problem and walk me through what needed to be done and sometimes let me help. I could give you numerous examples of how Jason, Stace, Barry or Chris have listened to me, tried to understand what I thought the problem was, and after all that the diagnosed the problem, but what Hackett Brothers Automotive does can be summed up with this example. The lady that brought in her car was scared, frustrated and overall at a loss. Apparently her car had some sort of problem and her husband usually took care of these type of things. He was out of town. As I sit in the waiting room listening to her story, I felt bad for her. Barry assured her he would look at her car, and would be right back to let her know what he found. After she left 30 minutes later with a simple fix of some sort, I commented on how nice he was for handling her the way he did. Barry smiled and said...that's why Stace and I do what we do. I agree. read more

Personally I hate the whole ordeal of having to take my car to the mechanics and on top of that, I have found that many of them are not as trustworthy as I would like. I have been my taking car to Hackett Brother's for 2-3 years now and have never had a problem with them. They always get everything done quickly and don't try to charge you an arm and a leg like other mechanics or try to tell you to get any unnecessary repairs just to make a little extra money. I do not trust anyone else with my car and have actually referred them to friends who were also amazed by their service and have also kept coming back. In fact, I have had one time where I took my car up there and was still worried that it wasn't completely fixed. I called back up there, told them about my concerns and they took another look just to make sure everything was fine. They have worked on my car from my engine down to any tune ups my car may need. When you talk to them on the phone or in person, they are always very professional, polite, and courteous, you can tell that they really put their customers first. read more