Hackberry Cleaners also owns C Cleaners at 820 S MacArthur Blvd Ste 110 - Coppell, TX. I have been going to C Cleaners for a few years now and had no issues with them cleaning my uniforms. However, I made the mistake and took my Teri Jon silk/wool blend suit to C Cleaners for cleaning and they completely RUINED MY SUIT!! If they didn't know how to clean silk/wool blend maaterial they should have said so! I have had this suit for many years and have had no issues with having it cleaned. Please, please do not take any clothing of value to any one of these places. I wish I could post pictures of how they have ruined my suit. I will never step foot in any of these cleaners again! They are awful and should not be in business! read more

This is not the first time that we have been using this cleaner service in Irving. The women there is very unprofessional and very rude. Her attitude is very arrogant. I don't know if it is because we are muslim people, but this should not be the case. I have been searching for many cleaners and this one came with good reviews. But after the many times that we, as a family, have interacted with this woman and have had to come in contact with her arrogant rude behavior, we are seeking other cleaners that are welcoming to their customers. read more

Terrible. 3 times now they have "lost my clothes". My husband went to pick up clothes today and they said to pick up on Saturday (today is Friday). They once again could not find them. I had him go back and explain the clothes. They put it under a COMPLETELY different number. Also they "donated" my clothes because they were there for 2 weeks when apparently they are only supposed to do that after a month. Very disorganized. Do not recommend. This was my final straw (should have switched way earlier clearly!!!) read more

Was my first time at Hackberry Cleaners, but it will not be my last. Upon walking in I was warmly greeted by the gentleman behind the counter. I told him that I wanted my blazer cleaned. He asked me if it was my first time here and I told him yes. He asked because they offer a discount to first time customers. I noticed that there was a sign that said to use a credit or debit card there was a $10 minimum. I told the gentleman that I would return with cash as my total was going to be less than that. He told me that it was not prepaid and my jacket would be ready tomorrow as they clean everything in house. He was so nice about everything and I told him that I would be back soon and with cash. I can't wait to return and get my blazer! Great customer service! read more

DO NOT USE THIS SERVICE! Both my friend and I tried with cloth damaged, and the customer service is awful. If you got time or curious, I left the details below (with my personal experience). ______________________________________________________________ I used the dry clean services for over 6 months, and it was great, until my sweater got destroyed here on a wash load I sent in 7/31/2021. When I first pick up my sweater, it was shrinked, and the sleeves sticked together (cannot separate them). The first confronting conversation, the person performed the procedure told me that he followed the steps, and it just happens. However, I have this sweater cleaned here as well as at other dry cleaners, and never had the issue before. So I left the sweater with them, as they said they will try to restore it to the original state. One week later, I called them to ask for a status (no one called me in between), and they said they restore it. So I went into the store to see the result, and the sweater was in a kid size. As I am not satisfied for the result, they asked if I want them to reorder my cloth, or give back money, and I chose the cloth. At this point, no one mentioned that they would refund at least the cleaning fee for this piece. During the next two weeks, I have called multiple times, everytime they say they are talking to the owner, and it got approved. I have sent them the link to reorder my cloth, even found them one with discount at the moment. Then the person on the phone said she will go ahead and processed it. A week later, nothing happened. no call, no feedback, no status update. So I went to the store, and she said she has been busy, so no time for ordering, blahblahblah, then I said, it has been a month, with nothing processed. I called today again (a week after she said she will be ordering RIGHT AWAY), and she said nothing has been processed. And acting like she never confirmed with me on the product. After over a month of active communication from my end, I never received a call from the owner, and they will not provide any detail unless you contacted. Even you contact them, my experience is full of lies. DO NOT TRUST A WORD HERE. read more

Hackberry Cleaners - It was an oversized sweater. - Laundry Services Near Me - Irving, Texas

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HOLES!!! Ruined my cashmere sweater. Odd, tiny black litter/specks debris along the fold of the sweater where it lays on the hanger and around the holes. The plastic bag had some of the tiny black specks on it also. Yvonne was so rude, immediately made up excuses to deflect blame. A 2nd sweater had the same debris on it, but did not have holes. I do not take my clothes to the cleaners to have it returned with debris! Yvonne would not give me an email address to send in pics to a manager. I will never return. read more

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Great cleaners. Friendly staff. Andres is always welcoming you with a smile and greeting you by name. read more

This place is extremely prompt and their prices are great. It takes about 24 hours to get your job done. It was about two bucks for my dress shirt to get washed and pressed. You are in and out of there in no time. My stains are removed from the shirt read more

Maybe caught them on bad day? Entered the establishment at noon today. The associate at the desk watched me walk in and the turned and went into the back. I waited almost 10 minutes and nothing. Don't want my business? Fine... I went to dry cleaner across the street and they beat your prices by a ton and also gave me a permanent 30% off all their services including alterations and etc. Needless to say easy decision on future service. So this place can go kick rocks. read more

They keep increasing prices and customer service keeps going down. Worst service ever. Charges a lot but couldn't even get stains out,only reason tried to go back is because of proximity. read more

Ewww......... ewwwwww............and once again, EWWWW! pricy? yes.... stupid? yes.... tell me why they put a super heavy starch just for a regular cotton shirt!?!??!?!?!??!?!?!??!?!?!??!?!??! NEVER COME BACKKKKKKKKKKK read more

"You get what you pay for". I've been using this place for quite some time now, and lately it's gone downhill. I've never had an issue with any of my shirts being cleaned here, until recently. I had a shirt come back missing a button, and a red spot on the cuff. I don't tear buttons off my shirts and the stain was not from me - I've actually seen similar stains from this place on my shirts, but this one wouldn't come off. I brought this to their attention, and they said they would fix it. Still charged me to press the shirt - and to boot - I'm still missing the button! I didn't realize they never fixed the button until this morning when I put the shirt on. Drives me up a wall. I've also had another white shirt with a weird red stain around the cuff - like it was dipped in red water or something. They cleaned that too, but charged me for the "cleaning" even though I didn't wear the thing - I even brought it to them with their purple paper tag still on it from the last time! Another thing; they have lost all of my steel collar stays. I bought a bunch because I like them - I stuck them in my shirts. Without fail, my shirts come back missing the steel collar stays! Drives me insane! AND just today I notice one of my shirts was missing a plastic collar stay! I hate having to look for these when I'm getting ready for work!!! For the most part, shirts come back to me unharmed. I don't give them heavily-soiled shirts; just my shirts I wear to work each day. They're not even dirty, I just hate ironing them. This place is borderline acceptable, because they're cheap, and convenient for me to get to when I go to Kroger's. I'm getting a little tired of the random stains and missing buttons. It's really inconvenient when you pack a suit for a wedding only to find out that the shirt you packed is missing a button. * ARG * and on the shirt I'm wearing just now - the button on the sleeve is CRACKED - like broken in half or something! This is nuts! What the heck - service is definitely slipping!!! read more

I am new to the area and have 50 office employees that require dry cleaning regularly. In searching for a cleaner I found Hackberry. Their website says open until 7pm Mon-Fri. I arrived at 6:08pm to drop off my first load. A man inside their door looked at me and mouthed "we are closed" with a throat cutting gesture. Now, I didn't look at a 3rd party website, I used their own published hours on their website. Because of this poor business practice, I won't bring my clothes there again AND, will recommend to my people that they use another business. YOU LOST MORE THAN MY BUSINESS!! read more

What a Turd!! Madam Butterfly fleeced me, then played the Alien card...30% off sounds really nice, until you realize your paying 4 times as much. Fortunately for Soon Lee, her best asset if when she is questioned about her charges, she suddenly forgets how to speak English, poo poo for two? read more

I'm really upset with this place after today. I've taken stuff there before without a problem, but today I picked up some clothes I needed to wear for a job interview. Imagine my surprise when I discovered a disgusting musty smell. I wanted to douse myself in Febreze! I just hope the people I interviewed with didn't notice my stinky sweater! Ugh! read more

Been coming here for about half a year now and I have never had any issues. I get dress shirts, blazers, and full suits done here every week. Always extremely friendly when I come in the door to pick up and drop off. Fair price for speedy, excellent service! No complaints here and will continue to be my go to dry cleaner! read more

This place is a ripoff I paid $56 for my wife dry cleaning with a 50% discount. I would've paid $56 without a discount at my regular cleaners not to mention they totally ruined a brand new dress that has only been worn only 2 times they claim they didn't do the damage. This place should close its doors! read more

I agree with the other posts.... VERY EXPENSIVE.... I am kicking myself for not going to the cleaners in Valley Ranch.... UGGGGGG

DO NOT GO HERE THEY LOST PART OF MY COAT!!!!! They lost the hood from a 200 dollar coat of mine then tried to blame it on me. I feel like they didn't even try to look for it. Got the run around after multiple visits. Plus they are far more expensive than other cleaners. HORRIBLE!!!!!!!!!! DO NOT GO HERE!!!!!! read more

Hackberry has always done a great job with all my dry cleaning. I take my pants, blouses, and skirts there and with the 25% walk in discount I end up paying only $4.53 plus tax for each piece. The people who work there are professional and friendly and handle my clothes with care. Sometimes if I have a button that is broken or about to fall off I am pleasantly surprised when they fix it for me. They are quick and do a good job. Highly recommend this cleaners. Also they gave me my own dry clean bag with a VIP card, so it makes it easy for me to keep my laundry organized! The best part about this store is they have a night drop box. Even though I work near by I still can't make it there in time before they close, so I can just drop it off in the box and my stuff will be ready the next day after 5 PM. read more

I have been using them for last eight years, great customer service. They have best modern and new equipments and machineries and finished product are awesome. I am a very satisfied customer. They provide free laundry bag to their customers which is very convenient. read more

Hackberry Cleaners has been my favorite for several years now! Their customer service is always amazing. They know me by name and make it easy for me! read more

The quality is sub par to all the locations I've used in the past and they lost some of my shirts. The shirts I did get back were cleaned but look like they were hung up wet and never pressed. read more

They have alwasy been good to me, I haven't used anyone else for the last 2 years. Shirts, suits, whatever....too bad they can't clean my fouton! read more

This place will rip you off! I brought one dress and two skirts to them. Lady behind the counter. I asked what the price would be to dry clean. Specifically asking the regular price. After she quoted approximately $20.00. I handed her a 50% off coupon I earned from Verizon rewards. She literally grabbed it out of my hand and stared at it like she'd never seen a coupon before! After several minutes of mumbling and typing away at her register, she told me I usually have a 30% discount and that using the coupon she would have to deduct at full price.Now I going to pay about $15 for my clothes. Folks, don't go in there hiding a coupon! It will surprise the honesty right out of them! read more

Worst place to get your clothes dry cleaned or washed. They tell you one price and then charge you different. Then when you try to contest, they say the manager is not here and you can try to contact him the next day. I have tried for a week now and can't get a hold of the manager. I will never go to this place ever again; they have a sister property called Hackberry Cleaners II and I won't go to that either. Basically, they just lie to you. They quoted me one price when I dropped off my clothes and then when I went to pick them up, they charged me a lot higher. When I contested, the mexican lady name OPatsy said that she never told me the price. She denied that she told me what the cost was. read more

We go to Hackberry Cleaners, and everything is always complete, done, and on time. Plus they do great alterations too! AND you can't get any friendlier service than what Jennifer provides. She is by far the friendliest person you could ever meet! She always welcomes us with a smile and a warm, friendly attitude! read more

This cleaners is terrible. They will lose your items and then act lilke it isn't their fault and blame you. We bascially had to give away a $400 coat with no offer for reimbursement due to their loss of portions of this coat. Please DO NOT use this cleaners. They have lost 3 of our items in 3 years of limited cleaning. I will never go back. read more

I wish we could give them below one star, but we cannot. On Friday we dropped off the clothes, and the woman who was behind the counter was incredibly rude, we had a coupon for 50% off and that was before reason we decided to try them out. They don't any of their prices up, and they don't tell you any in the prices for the dry cleaning services they provide. She told my husband that she would be giving him 30% off, which was not what they had advertised in the coupon they sent out. My husband was in a hurry so he dropped off the clothes, and Saturday, and as soon as I walked in, the guy tells me that it's going to be $16 to get the dry cleaning back, I told him about the 50% off coupon but he was incredibly rude towards me and made a snarky comment telling me that she already gave him 30% off. I told him that the coupon that we had, was not for 30% off, it was for 15% off. And that they needed to honor the coupon that they put in the mail. He refused, telling me that the ticket had already gone through the system, and that he could not give any further discounts. And I told him that was unacceptable. He would not assist me any further, so I went outside and got my husband. My husband went inside and talk to him, they eventually gave us the 50% off, which made it $12. And the total was originally over $30, which is ridiculous if you consider that we only got two shirts dry cleaned, and one pair of pants. Our regular drycleaner does all that and another pair pants for $11. Which is very reasonable. We had taken a chance by going to a new place, but we will not make that mistake again. I would not recommend anybody comes here, ever. read more

DO NOT BRING YOUR GOODS TO THIS PLACE! I brought in 3 coats to get dry cleaned and the buttons tightened on a Tuesday and was told it would be ready in a couple of days. When I went to pick them up that Friday, they charged me $48.00 and the buttons were not tightened. I was told it would be fixed over the weekend. I went to pick it up on Monday and they were not ready and was told it had to be taken off site to have the button fixed. I was told they would call me when it was ready. After 2 attempts of calling them, I was told that the coats were ready. I went to pick them up and the agent was rude and cold as though I was inconveniencing her! I was so fed I grabbed my coats and left. This morning it's freezing so I pull out one of my coats ONLY TO FIND THE BELT WAS MISSING & THE BUTTONS WERE ALL LOOSE!!! If I could give the place 0 stars, that would be too many. Please save yourself the trouble and do not use this place. - completely disgusted read more

I have been going to them for last 3-4 years. Love their customer service approach. Everyone is very friendly, sometimes I drop the clothes at 8 am on Saturday for the same day pick up in the afternoon. Always get my laundry done on time and it's a breeze. read more

Excellent and Professional Service. Friendly staff with a smile (ask for Andres if he is there). Been going to this place for the last 13 years and never had any issue. Will highly recommend using them. read more

Hackberry Creek Cleaners has always been friendly, efficient, and cost-competive! The hours from 7-7 and Saturdays have are very convenient. And the ability to park on the curb during lunchtime is HUGE! Cannot recommend it enough. read more

I've been coming here for a few years now and I've never had a single problem. Most of the people working there know me by my first name and usually have my clothes waiting for me when I walk in the door if they see me pull up out front. I bring my uniform in for work every week and usually get it back the next day and it's always the way I need it. I've brought blankets to get cleaned here. Ive brought pants to get patched up. Always ready when promised and always ready the way I expect it. read more

Place is the ideal place to get my dry cleaning done! Have been coming here for years and has been working great for me. Definitely recommend this place to anyone! read more

Excellent service, and consistent superb quality. My clothes always look great when I pick them up. Owner and manager are always friendly and welcome you warmly. I highly recommend them! read more

I would have warned the manager I was gonna reprimand her...if I could catch up with this lady. They ruined a practically new shirt of mine (a rip in the elbow). For DAYS after it was returned back to them for what I expected to be "resolve", I was dodged and diverted, and told that I was going to hear back from this manager...no call. One of her minions was kind enough to tell me that she'll reluctantly give me a 15 buck credit. I hate cynicism. Never had the chance to talk face to face with this phantom...assuming this manager exists. When you consider the loyalty ($$$) my family maintained with them over the years, you'd THINK that I'd be reimbursed for the price of any shirt COMPARABLE to that one. If you love your gear, DON'T take it here. Next stop: BBB read more

Hackberry Cleaners has never returned my clothes in the same condition I left them. Until now, it has been minor issues such as missing buttons, and I've let it slide. However, most recently, I had a pricey navy and white button-up pressed at this location, and it was returned to me with the navy bleeding all over the white. I've had this shirt pressed and dry cleaned multiple times at my regular dry cleaner in McKinney with no issue. Hackberry has rendered it unwearable, and of course, refused to acknowledge their fault, issue a refund, or compensate me for my ruined clothing. read more

I have gone will keep going to Hackberry Cleaners since the past 10 years. One word ...EXCELLENT!!! Their quality and service is what makes me their customer for so long and will keep me their customer for years ahead. I have had no issues with them, and I highly recommend this cleaners. When I take my clothes either for dry cleaning or laundry I'm always greeted by professional and friendly staff. Their quality speaks for them and their service is #1, prices are reasonable, I highly recommend this cleaners. read more

To management: you tripled your price last two times i went in, you did not properly post price changes, what is going on?