I've been a loyal customer of this dry cleaners for 15 years, and it's disheartening to see how the…read moreprices have skyrocketed over the years. What used to be a reasonable expense for maintaining my wardrobe has now become a significant financial burden. Just recently, I paid $10 per piece of clothing to be dry cleaned. While I understand that costs can rise due to various factors, the increases year after year have been staggering. It feels like every time I visit, I'm hit with another price hike that makes me question whether I can continue to afford their services. I appreciate the quality of their work and the convenience they provide, but at this rate, I need to explore other options. It's disappointing to see a long-standing relationship with a business I once trusted turn into a struggle to justify the costs. I hope they reconsider their pricing strategy, as I would love to continue supporting them, but the current rates are simply unsustainable.

We have been going to Custom Cleaners for over 10 years and their quality and service are above and…read morebeyond!

I'm a returning customer. I dropped off my clothes at 9 AM on a Tuesday and everything was ready…read morefor pickup by 5 PM that Thursday. The whole process was smooth, easy, and hassle-free. Super quick turnaround and great service. Definitely recommend!

Excellent service, reasonable prices, absolutely lovely family run business. So happy to have found…read morethis business!

They are great efficient dry cleaning.Everything is ready next day after5pm without fail. They also…read morehave drive up door if you don't want to get out or have kids.

The staff are wonderful, it's a really clean facility with a drive-through, I've used the tailor…read moreand the dry cleaners and have been impressed with both. I am now a return customer and excited to have a great dry cleaner/alterations in the immediate area.

My pants needed to be altered by shortening the length (short girl problems) and I was in no rush…read moreto get it done. I came in here for the first time and they are so polite and friendly! The fitting was super quick and you're in and out within 10 minutes at most. The prices are extremely reasonable and my pants were ready to be picked up two days later. They are so fast. I would definitely come here again because this is one of the most pleasant and professional times I've had something altered!

Unfortunately if you have skin issues from fragrance- BEWARE! The smell was so potent my fiance had…read moreto take it somewhere else to clean again. We brought in 2 items, one quilt and one thicker blanket. I even specified with the (2) gentleman who were there when I dropped it off that I have skin sensitivities and not to use any fragrance. They assured me they did not use any fragrance. When I called in for a refund for only one item (I was trying to be polite and allow them their "profit" for the other quilt). $95.00 was for two items. A machine washable thicker blanket and a thinner quilt. I am very disappointed that they would not refund (1) item given we will have to go somewhere else to get this washed properly. I spoke with the owner & he was unwilling to refund me for their mistake. That is very unprofessional and sad. Management please do better.

This will be my new dry cleaners. I don't mind traveling an hour. Clothes come out great and…read morecustomer service is excellent. They even call to verify certain fabrics.

Fast turnaround and everything came back great. 4 pieces (pants, two shirts, 1 vest) was about $32…read moreso not terrible. They send out coupons often so you can partake in that too with their email list.

Judy's cleaners is AMAZING!! - She is always smiling and so friendly. Huge personality and great…read morequality cleaning on all my work clothes. Paul

Terribly rude service by the owner/lady who does alterations. She agreed over phone to do same day…read morepants shortening for $20. Whenbit came to paying, asked for cash which I did not have. Then said it will be $25 with a credit card, even though the sign said credit cards accepted over $10. That is just unethical! . When I did not agree, she told me atleast 10 times how nice she was and did me a favor with same day alterations. I see several others mentioning rude service. I will not be back.

While the quality of cleaning is acceptable but not exceptional, their ability to listen to…read morecustomer requests is non-existent. I usually asked for my shirts to be folded for traveling and storage. the last three times they have been unable to follow the instructions. the staff tell me they are too busy to list special instructions at the in-take process and often do it later, if they remember, but clearly they don't. The same is true for no crease on jeans and casual pants. This is despite that these preferences are in my computer record and reflected on the receipt. While fairly priced, with frequent discounts, customer service and management oversight need an overhaul.

Reasonable prices, good friendly service, quick turnaround. Drive through service is nice and fast…read more Not really much more to say!

These ladies are always wonderful to me. The dogs don't bother me. They have exceptional customer…read moreservice, they had wonderful humor, and give a very relatable experience. A while back I had brought in only a shirt and didn't have cash on me and since they only do cash under 10$ she said I could pay it next time when I come back, I understand it's just less than 10$ but when you're penny pinching sometimes that means the world to someone in an unforgiving world. Amazing people, amazing business.

I stopped in for a repair to steam a patch to a sports car jacket & it was done on the spot!…read moreThank you so much for your quick & affordable repair!

DO NOT USE THIS DRY CLEANER. I am absolutely disgusted by my experience and would not trust this…read morebusiness to clean anything that touches my body. I specifically drove from Southlake to Irving because the owner, Ahmad Farzana, quoted me $16.99 each to clean four double-lined Pottery Barn curtain panels. Every cleaner nearby wanted over $40 per panel, so I thought I had found a great deal. Instead, I wasted my time, gas, and approximately $75 for curtains that, based on the condition in which they were returned to me, were not cleaned AT ALL. I waited five days, drove all the way back to Irving to pick them up, brought them home, removed the plastic, and was honestly in complete shock. THEY WERE STILL DIRTY, DUSTY, AND COVERED IN PET HAIR (I don't have pets) AND OTHER DEBRIS. Even more disgusting, there were dark human hairs on them that were not mine most likely from laying on their dirty floors. They appeared as though they had simply been pressed, put back on hangers, covered in dry-cleaning plastic, and handed back to me. I immediately called the owner and requested a refund. He insisted that he had personally cleaned them and told me I was welcome to bring them back. Absolutely not. I already drove approximately 40 minutes each way TWICE and went five days without curtains in my living room. Why would I make another 80-minute round trip, wait again, and trust the same business to redo a service when I have no confidence was performed the first time? I then sent the owner photos and videos documenting exactly how the curtains were returned to me. His response was that I should have told him beforehand that there were "stains." I'm sorry--isn't removing dirt and stains literally the purpose of professional cleaning? And these supposed "stains" included a few marks from WASHABLE Crayola marker from my toddler. I sprayed Dawn dish soap on one of the marks at home and it disappeared immediately. (See video). But forget the washable marker for a minute. Explain the dust, dirt, pet hair, human hair and debris that were still on curtains I had just paid a professional cleaner to clean. That is what disgusts me the most. If a business advertises unusually inexpensive dry-cleaning prices, customers should still be able to expect that their belongings are actually being CLEANED. Pressing something, putting it on a hanger and wrapping it in plastic does not make a dirty item clean. I have photos, videos, my receipt and my communications with the owner documenting this entire experience, including the condition in which the curtains were returned. I will be submitting a formal consumer complaint to the Texas Attorney General's Consumer Protection Division regarding the service I paid for and the condition in which my belongings were returned. I will also be contacting the Texas Commission on Environmental Quality (TCEQ) Dry Cleaner Registration Program to verify that this location is properly registered and operating in compliance with Texas requirements applicable to dry-cleaning facilities. BUYER BEWARE. Based on my experience, I would NEVER bring a shirt, dress, bedding, curtains, or anything else here--especially something that touches my skin. If four curtain panels can come back from a professional cleaner still dirty, dusty and covered in unknown hair, I have absolutely no confidence in the cleanliness of anything coming out of this establishment. I drove out of my way because the price seemed like a great deal. It wasn't. Cheap dry cleaning isn't a bargain if your belongings come back dirty. I would gladly have paid the $40+ per panel somewhere else had I known this would be the result. I strongly recommend taking your belongings--and your money--somewhere else.

False advertimy. Sign out front says $1.79, except dresses overcoats leather, fur, suede, pleats,…read moreor anything fancy. $.99 men laundered shirts. I was so surprised when my bill was $153.31 for 22 item, eleven pants, eleven shirts. I was told if I had asked they would have told me it wasn't $1.79 anymore. I said I didn't think I had to ask since the sign out front over the building still said $1.79 Cleaners! Never again!

I used to love this place and would plan to bring big loads to do during my travels but tonight is…read morethe final straw. I'm over an hour and a half into waiting for a normal load to dry- two pairs of jeans in it tops- just tshirts and socks and things otherwise. No reason why it should take this long. I moved it to another machine and it's still having to go longer. Clearly there's a maintenance issue. On top of that now that I e been here longer than necessary, I'm hauling what I have gotten dry and folded and they're already CLOSING AND LOCKING DOORS. My hands are full my car is parked by the door because I have mobility issues as it is. And I get all the way to the door to discover it's inconveniently locked. Now I have to haul everything further for whatever reason. They don't close for another hour. This used to be a pleasant reliable place to go but definitely not now.

Hi everyone normally I don't leave reviews but I feel like the owner needs to know this last Sunday…read morethe 12th I was at their facility around 3 o'clock and it was busy true but I could not get over how dirty the place felt and looked. It has never felt like this since I've been going up there There was trash along the walls. The trash cans were almost over running and they had a leak on the washer and dryer. I want the washers by the front door and the attendant there that day he just threw down about three towels over the spill and didn't even bother to clean it up right then he went back to what he was doing to me. You need to take care of something like that cause someone could slip and fall well today Friday on Good Friday I went back up there and there was a woman working and it felt so clean in there. She had all the baskets in order they were in their place. The floor was swept up. It just felt like it did when it first opened up, and I thanked her so much for her hard work and told her how much I appreciate her keeping the place so clean.