Great store , attentive employees. Stopped by to get an Algae eater for my tank. The young lady…read morecame to assist us quickly. The algae eater was bagged up and ready for purchase within two or three minutes of me entering the store. We did walk around looking at different fish and reptiles. The store was clean and stocked up. Checkout was a breeze as well.

Am I mistaken, or are managers in charge of managing customers experience as well as store…read moreoperations? I've been going to this PetSmart for 3 1/2 years now and have never seen the manager that was supposed to help me find what I was looking for. I am motivated to write this review today because it is a pet peeve of mine for someone to waste my time and then justify it's okay because, "I'm not the only customer." * I visit the store to purchase 48 packs of a specific BFF flavored cat food. * There are only four packets on the shelf. * I walk around the store looking for help. I see no one. * I walked up to the cashier and asked if she could help me find out if there are any more of the product ? She said she will call someone to help. * She sent me back to that aisle and I wait for 10 minutes. * I go back to the front of the store and let her know no one ever came to help. She explains that's because he's here checking customers out. * I say OK I'll wait in line and ask him if he can help me. So I get in line and soon I'm next for checkout. * The cashier sees me and says the manager is waiting for you to help you. I let her know that I'm hesitant to get out of the line because it's really grown. But she insists she's the only one that can help me. So I stepped out of line to meet with her. * I show her the packet, just as I did the cashier. She scanned it in the PetSmart "phone". * It turns out they were out of stock. That happens that's not upsetting. (That step took 10 seconds). * I expressed my dissatisfaction for the inefficiency of the process of helping me find the product I'm looking for. I state, "If all employees had access to this "phone" to scan product it would've saved me 15 minutes. I also explained possibly more time because I just lost my place in line to get my question answer. * Her reply, " You're not the only customer here we have other customers to worry about!" * That's called gaslighting Ms. Manager! You don't have what it takes to manage the public. Your job is to help, to make things run more efficiently, to keep product stocked, and to make sure we have a decent experience. * My recommendation to you, Mr. Manager is be a better listener; take feedback as a way to improve not an opportunity to make someone feel uncomfortable. Think about the advice I've given which is to have every employee be able to answer the simple question of product availability.

I have been waiting a very long time to post this! I gave…read morethis five stars so that people looking for positive reviews can see the truth. However this deserves not 1 star. So here is the real deal. The "insider" edition. The regular employees really try hard and are worked to death. They care about your animals, as well as their well-being. Also, they are afraid of the owner because of how cruel she is to her employees. She also flips out on employees as well as management, who work really hard as well. This happens all the time. However, the owner does not care about anything except for her money. She only cares about poodles because she breeds them for a huge amount of money. This is also why she has a poodle rescue business attached to it. Trust me when I say she does not give a shit about her employees or anyone else. She is completely two-faced. That, I want to promise you. I can see it and I can hear it all the time. In addition, let's just say that you may find only one or two people that do not share the same skin color as her. However, I know what I am allowed to post legally and we'll stick with that, if you know what I mean..... Not only does she treat her staff horribly, but she is extremely rude to them all the time tells them what to do, even if it is not good for your animals. She absolutely demoralizes her staff all the time, and always blames them for something going wrong - Even though it looks like a lovely place and the staff smiles. But on the inside, it is a very horrible place and I would not bring your animal over there. Also, she causes problems and gets in the way of the employees taking care of all of the animals. It's like she really does not know what she's doing, except for only business purposes to make money. You should see the car she drives. She has a very expensive sports car and shows It Off. I even saw on the news that a news team went over there to figure out why she was getting rid of poodle rescue. I don't know what happened behind the scenes, but I can only assume that she is in charge of it completely now and that is why they still have it there. Again, lots of money in her poodle business. So please beware about this place. The workers are wonderful but they are more than overworked and seems that they are discriminated against in many different ways. No matter who they are. The owner only cares about business and money. It's unfortunate that customers are not aware of what happens behind the scenes. The owner's name is Gwinnett. And she is most definitely Too Faced between her company and her clients.

Smells like piss when you walk up to the front. Inaccurate website description. I called two days…read moreago to confirm they were still holding confirmation classes on Thursdays but low and behold there's no one here. Waited for an extra 15 minutes just in case, but no my 2 hour drive was for nothing.

I'm running out of places to sing praises for Ruff Tales…read more The team over there has been so great to me and my dog. They've been there for training for my dogs as well as foster dogs, they've been there for grooming, they've been there to help deter bad behaviors, they helped me administer medicine to a sick dog, they're there for reliable doggy daycare, one day they even went to my house to help me out of a bind. The team over there is lead by Oscar and I'm so grateful to them for everything they do for me and my pets.

I found Ruff Tales while searching for someone who could properly train my high-energy pit bull…read morepuppy...and choosing them turned out to be one of the best decisions I've ever made for my dog...after reaching out...they quickly set me up with a consultation...that's where I met the owner...Oscar...from the moment we talked...it was clear he's extremely knowledgeable and genuinely intelligent when it comes to dog training...he walked me through exactly what would be worked on...set realistic expectations...and answered every question I had. I decided to leave my puppy with Ruff Tales for a 3-week training program...and the results were incredible...my wild little puppy came back a little man...he still has work to do...but Oscar gave him an amazing foundation that I can continue building on at home. I'm beyond pleased with the progress and the professionalism shown throughout the entire process...I already plan to bring my pup back for a follow-up in about four months. If you have a rowdy...high-energy puppy and don't know where to turn...do yourself a favor and bring them to Ruff Tales...highly recommended.

I found this wonderful place for my dogs when we are taking longer trips! I love the fact that…read morethey're further out from the city and have property for the dogs to be able to wonder like they used to when we lived in the suburbs. My dogs are accustomed to being around, just our family and don't always be friend new people readily. They immediately took to the owner, Brian. Our dogs are on a diet where they have a mixture of dry and wet food that require refrigeration or freezing. That was no problem at all for the owner to accommodate. The fellas looked well cared for when my son picked them up! My son forgot to check for the dogs blankets when he picked them up and Brian kindly drove them down to the city where we live so that the dogs would have them. I will definitely use Hicks Farm again and I highly recommend them!

Zelda, our German shepherd/husky mix, boarded with Brian for nearly two weeks while we were on…read morevacation. Before she went, I'd worked with her on sit, down, take it, leave it, and some spins with decent success. Brian took what she had and built on it, adding heel, come when called, turn, and stay. He returned a noticeably different dog. When we hit some bumps shortly after, he came back out and spent a solid hour with me going over what was actually happening...not just commands and corrections, but why she was behaving the way she was and what she needed from me to feel secure. (Spoiler: she needed me to be more confident and consistent.) He has a way of cutting straight to what matters without overcomplicating it, and more than once he said exactly the right thing at exactly the right moment. What struck me most across both experiences was how much genuine wisdom he brings to his work. He's clearly someone who has learned his craft through deep experience and observation, and it shows in every interaction with the dog and with the owner. On top of all of that, his pricing was incredibly reasonable; boarding and training combined for what many trainers charge for training alone. We felt genuinely taken care of. Kind, patient, perceptive, and exactly what we needed. Highly recommend.

We love Lone Star Dog Training. Travis is a fantastic trainer. Our pitbull Rosie arrived in…read moreour garage in July hot, emaciated, and starving. We initially thought we'd foster her for adoption due to her dog aggression issues. After working with Travis, we decided togive Rosie a forever home ourselves. We brought Travis in to privately train her so she didn't have to deal with the stress of a group setting and because we wanted a tailored training program. With Lone Star Dog Training, we received an excellent job. Travis educated us about how training is important and what results he felt we could see. Over the course of 4 months, Rosie went from being aggressive toward our other dogs to feeling safe and comfortable with them. She's even adopted our 12 year old border terrier as her sister. Rosie has progressed from a frightened stray who did not wag her tail or understand how to take affection, to bounding and leaping with joy when she sees her people. She now seeks out our affections and looks forward to spending time with us. If not for Lone Star Dog Training, we would not have decided to keep her. It showed us what a wonderful, fun and loving dog Rosie is. Thank you, Travis , for your dedication and patience with us.

We have just started our training adventure, but already I can see a huge difference in the balance…read moreof control and behavior of our pup! I am amazed at how quickly and simply the program has worked and I cannot wait to see the end results!! A well-behaved pup is so much more fun to have around!! :)

We're about half way through the training sessions now, and I can already see the progress. If…read moreyou're patient and committed to training with your dog you will see the results. You'll get plenty of support you need along the way as long as you'll ask for it. I text Michael, sometimes daily, all my questions and concerns regarding the training, and I've never been left without an answer! He'll also provide a ton of materials (videos, books, articles) you need to familiarize yourself with to set you up for success. Me and my dogs are working on solving the fence fighting issue, and so far one of them is actually responsive to my efforts. When I reached out to Michael I didn't think that much can be done, but now I see a light at the end of a very, very long tunnel :). All our sessions have been online so far, as few days before our first scheduled meeting the stay at home order was placed. Online conference worked just as well for us, and we didn't have to delay the training any longer. A recent addition- online "support group" where his customers can share ideas and chat is a great idea too! Overall, I couldn't be happier with the decision to work with Michael.

We contacted Michael for help with our big golden retriever…read morepuppy. He was overexcited most of the time. Playtime was not fun for us because he would get too worked up and end up with what I called a "zoomy meltdown", which involved a lot of jumping and nipping. Michael taught us to recognize the signs before he got out of control and helped us to keep OUR stress level down and redirect his energy. Finn is much more relaxed now, around us and guests. Thanks to the training, we have an energetic sweet boy instead of a lot of stress and worry.

I'm SO bummed that this happened because my dog and I really liked this place -…read more My dog got bit on the head while playing here. I understand that this is part of the risk of doggy day care, however, what is concerning to me is the lack of attention to the fact that my dog was bit. They didn't even know he got bit, I pointed out because I noticed it when I got home. I called back and the younger girl (the receptionist) said she didn't think it happened on her shift and would ask and call me back. No follow up was given. I emailed the facility with pictures and video and NO follow up, no email back. Luckily my dog did have a dental scheduled with his vet the next day so my vet did look at it, she did say that it was pretty deep but thankfully is already healing. My dog has a scar from this now, and a cowlick in the area where the injury was. If I place my dog in your care, I would expect some sort of communication or even acknowledgment of injury. There was none. I haven't been back since, and this was a few months ago.

Love this place! My Maxwell will board here soon for the…read moreupcoming holidays! He will also participate in daycare! He loves it here so much. Ashley and her staff are so caring!!! Maxwell is so excited when I drop him off.

Tiffany does a great job grooming our Bailey. It's obvious that she's an animal lover in the care…read moreshe gives. We highly recommend her, especially if you have an older or special needs dog.

I had my two dogs groomed by Tiffany today in my home. She is very good with dogs and made quick…read morework of grooming of them both. Much less stressful for my dogs.

If you're looking for a trainer, I can't say enough good things about Heather at Sea Dog!…read more She's done incredible work with Valor, a dog we rescued from a fighting ring. The work she has poured into him has literally brought me to tears, because he's come so far since he came through her doors. Heather doesn't just train dogs, she changes lives. Her heart is fully here for the dogs. She genuinely wants both dogs and their owners to live better, more enriched lives. Her approach is all about creating calm, confident, regulated dogs while also making things easier and more manageable for the humans. And something exclusive to this place, is they have a veterinarian on site, Dr. B! This is a selling point for me, knowing that medical needs could be addressed in the moment if necessary. If you're on the fence or just starting to look around for a trainer, call Heather. Seriously. She'll put you at ease immediately, and you'll know you made the right choice within minutes of talking to her. Heather - thank you for everything you've done for Valor and everything you continue to do. We appreciate you so much at Santo's Sanctuary & Rescue. Heather, Dr. B and her team truly care about the dogs, the people, and the community they serve.

They use only positive training methods that work. Animals are treated like family. Very personable…read moreand professional. Would not use anyone else. I like how Heather is in tune with the animal's needs. Great skills. I highly recommend their services.

We chose to train our new dog Daisy that we adopted from the SPCA with the 8 basic & advanced…read morelessons and it was worth every penny! Our trainer, Monica, was excellent with Daisy and what I loved most about her was that she would explain to us how she was training our dog and also why she would do something a certain way. A lot of times she would comment about how this reinforces some sort of behavior or would boost Daisy's confidence, etc. At one point of our training Daisy didn't take well to the previous lesson (down lesson) and Daisy wasn't receptive to the next training session and was extremely nervous and jittery. Monica picked up on this right away and instead of just charging through, took a step back to assess the situation and told us that this lesson would be free since Daisy wasn't herself and even considered bringing another trainer in. We were extremely appreciative of this gesture and found it to be very considerate and professional. We were a little nervous starting out the training because Daisy is an extremely sensitive and submissive dog, but at the end of the training (which was today) her confidence levels are much higher and she seems to be a much happier dog!!! Daisy is far from perfect but her discipline and manners are getting better every day and we love seeing her progress and growth. We highly recommend Off Leash K9 Training. We did a ton of research and even met with other companies but we could not have been happier with our choice.

We paid $2k last August and were promised a lifetime guarantee. The guy kept our dog for five weeks…read moreand when he came back, he had very minimal training. We tried to reach out to the trainer, but he wouldn't answer our calls after a year. I finally got a hold of corporate and they let me know that the guy was ripping people off and using their name. They said they would make it right we went to do an assessment last weekend. The gentleman told us everything would be covered since they were filing a federal case against the old trainer that took advantage of us. We just got a call that we would have to pay another $3000 and they were gonna give us $200 off. I can't believe they took advantage of us like this. I would not recommend this company to anyone. They also act like they all for veterans. My husband and I are both beds and I'm a disabled vet. Our hard earned money was stolen with zero remorse or accountability.