We've been taking our German Shepherd, Crosby, to PetSuites Cypress for three years, but after…read morecountless inconsistencies, we can no longer trust them with her care. At first, we appreciated their services, but over time, the issues piled up: - Inadequate cameras in the play area that don't cover the full space, leaving us unsure of what really happens. - "Pawgress" reports included photos of other dogs, not Crosby, making us question if she was even getting the attention we paid for. - Fearful reactions--Crosby started shaking and whining at drop-off, which she never used to do. - Unfulfilled services: Multiple times, we paid for grooming (including Furmination) only for her to come home completely untouched, despite wearing a bandana like she'd been groomed. Staff apologized and promised refunds, but nothing changed. The final straw? After her last "grooming," Crosby came home filthy, stinking like creek water, and with thick layer of loose fur--proof she hadn't been brushed, let alone Furminated. When I complained, they offered a refund (still not received). It's heartbreaking to leave after three years, but PetSuites has repeatedly failed our trust. Crosby deserves better, and so do you. See the photo--this is how much fur came out after her supposed "groom." Unacceptable. Do better, PetSuites. Even then, we won't be back.

I took my dog here and was turned away after waiting for almost a half hour for the registration to…read morebe completed. There was a glitch in the system. After all that time and after speaking with someone on the phone extensively the day before, I was told that he was missing the dog flu vaccine and that it's required. The person who I spoke with the day before did not mention this. Also, this is what it says on their website: Recommended Vaccine Canine Influenza: We accept the 12-month Canine Influenza vaccine (It is not required but is recommended when having your dog in any setting with other dogs) So the employee who was trying to check me in and the employee helping her lied! What a waste of my time!

I'm SO bummed that this happened because my dog and I really liked this place -…read more My dog got bit on the head while playing here. I understand that this is part of the risk of doggy day care, however, what is concerning to me is the lack of attention to the fact that my dog was bit. They didn't even know he got bit, I pointed out because I noticed it when I got home. I called back and the younger girl (the receptionist) said she didn't think it happened on her shift and would ask and call me back. No follow up was given. I emailed the facility with pictures and video and NO follow up, no email back. Luckily my dog did have a dental scheduled with his vet the next day so my vet did look at it, she did say that it was pretty deep but thankfully is already healing. My dog has a scar from this now, and a cowlick in the area where the injury was. If I place my dog in your care, I would expect some sort of communication or even acknowledgment of injury. There was none. I haven't been back since, and this was a few months ago.

Love this place! My Maxwell will board here soon for the…read moreupcoming holidays! He will also participate in daycare! He loves it here so much. Ashley and her staff are so caring!!! Maxwell is so excited when I drop him off.

Girls at the front desk are nice but i did take my 16 year old Boston terrier here a few times and…read morethe last time that I picked him up he had a cut on his cheek and no one was able to tell me how it happened. My main worry is who is watching these dogs? And how no one was able to give me a straight answer on why and how my dog got hurt. Poor baby was anxious and scared the whole day. Went back to cancel the doggy day care plan that I had purchased, once again the girls at the front desk were understanding and cooperative but i just wouldn't risk bringing my dog here again.

We recently used Family Pet Retreat for our 3 days 2 night trip out of town. This is the first time…read morewe have left her with anyone else other than family. Doing our research, we went to Pet Suites and found these rooms much more at home rather than keeping our pet in a kennel barking under fluorescent lights. Her room was a good size, well kept and clean. We usually don't keep her with other dogs and they made sure she could stay separated when having the outdoor play time and using the bathroom. Play, feeding, and bathroom were included. Very grateful for the fantastic/attentive staff and reasonable care. We would definitely book again in the near future.

Northwest Paws Retreat was a lifesaver when we needed to go out of town unexpectedly after rescuing…read morea dog named Roxy. As first-time dog boarders, we were anxious about leaving her, especially given her background. Mary at the front desk was incredible--she gave us a tour of the boarding area and completely put our minds at ease. While we were away, they sent us regular updates and photos, which was so reassuring. It was clear that the staff genuinely love and care for the dogs they board, going above and beyond to make the experience great. Northwest Paws Retreat will definitely be our go-to for all future boarding needs, and I can't recommend them highly enough after such a positive experience. If you looking for a place to board your dog look no further than Northwest Paws Retreat!

Expensive to board and the affiliated groomer only pretends to be in business since her answering…read moremachine is not set up yet. Makes me wish i had more friends...lol

I'd totally recommend! Went beyond and above expectations. Sent pictures daily and responded…read morepromptly. Would use again no doubt.

Mesha is amazing with Tex! She sends pictures to show how much fun he is having! I'm afraid he…read morewon't want to come home! Highly recommend!

I'm sad to post a bad review.:( we have been boarding our dog here for over 3 years and it has…read morereally gone down hill. I used to recommend Urban Mutt and now I will not bring my boy back. I'm not sure if management changed or what? The facility used to have longer hours (6:30am-6:30pm) and gradually the hours have shifted (7:30am-5pm) which isn't as convenient when you're traveling. This also makes a longer night alone for my pup:( this last visit he came home so thirsty, very stinky and exhausted. He slept for 2 straight days. Urban mutt used to post videos every day and there was not 1 post over the 4 days he was boarding. They also seemed short staffed. For these many reasons, I will be taking our dog to a new facility.

Urban Mutt Retreat is the BEST!! We highly recommend them. The team truly loves dogs and it shows…read more They took exceptional care of our senior dog when I was worried about boarding him. Our dogs have always been happy and relaxed when we pick them up. They helped socialize our German Shepherd and she loves hanging out with the pack outside. We definitely recommend Urban Mutt!

VCA Prestonwood has helped us more times than I can count with all of our animals. From my 80lb…read moredogs torn ACL, to our puppy who was attacked and fed through a feeding tube, to the family of kittens I brought in today with upper respiratory issues, Dr. Roberson and his team have shown us not only the best medical care, but genuine love and concern for our pets well being. They always review all of our options with us and they treat our animals like they are their own. They have also euthanized a few of our sweet babies and handled it with such love, care and kindness. I have never had such a calming and peaceful feeling about bringing my animals anywhere until I came here. I trust them 100% with all of our 28 barn cats, 5 indoor cats and 7 dogs. They are truly doing Gods work and taking care of all his creatures, great and small. Highly recommend Dr. Roberson and VCA Prestonwood!

Two vets missed a heart murmur in my dog…read more After prescribing cough medicine for a very serious cough, it did nothing for my dog, they then needed me to do a chest x-ray on him. I had the x rays done after his symptoms progressed (episodes of passing out and loss of bodily control) and they were still confident it was lungs, though I had mentioned a previous potential heart murmur diagnosis from a year ago. X-ray shows enlarged heart and now they need an echocardiogram to be CERTAIN it's heart disease. While deciding to move forward with this vet and give them more money or find a second opinion, (a week and a half?) my dog went downhill quickly on a weekend. The emergency vet immediately heard a murmur and could say after an x ray, with 90% confidence that he had heart disease. He passed away 4/13/25. I am to blame for putting things off while trying to navigate money and these decisions with this vet who I was questioning after going back and forth with for a span of 2-3 months. I still don't understand how TWO vets miss a severe heart murmur. Fine enough vet for vaccines and what not, but if somethings going on with your animal, maybe find somewhere else. Hank was the best boy and lived a full and long life. RIP

This kennel/pet resort needs improvement. I was so angry today!…read more I don't have anything negative to say about their grooming capabilities. They have good groomers. Ginger is my dog's groomer. My dog has been here quite a bit for grooming and Ginger does a good job with her hair cut. However, the kennel part of the business needs work. My dog stayed there and I brought four cans of food. She stayed five days and only ate one can of food the entire time. I was livid that they underfed her. They told me the notes say "four teaspoons" and I said there's no way we would've authorized such a small amount. She said she thought that was low. I'm like, "if you thought that was too low, why didn't you call me?!" My husband said he authorized 4 tablespoons. Not teaspoons. My dog has stayed overnight at this kennel a bunch of times. I won't be bringing her back for grooming or boarding. My dog was so happy to see me today and she ate a HUGE bowl of food as soon as she got home. She was starving.

We can enjoy our family vacations KNOWING our girls are happy, safe and well cared for at…read morePRESTONWOOD KENNELS PET RESORT!! Clean facility and lots of space!