Pharmacy sucks!! 5/10/2018 My wife has cancer and we need a medicine ASAP. I went to the HEB 620 Round Rock Texas and they said they were working on it and I needed to wait for 20 min. After 20 min they said they made a mistake and they dont have the medicine in stock, They checked the system and told me they have in at HEB Plus at Palm Valley . I went there with a terrible traffic, when I ask for the medicine at Palm Valley ,they said they did not have the medicine in stock. This bunch of lairs were playing with me. I came back to the HEB 620 Round Rock Texas and the manager, another BIG liar, told me another BIG lie. The doctor did not send the prescription which is totally false.The pharmacy attendant gave me all the details about the doctor and the prescription. I purchase all my groceries and medicines in this store. This is the last time I visit an HEB!!. I respect people when they said the true and recognize they make a mistake and try to fix it, but when the manager tries to give you more bull Crap to cover their inefficiencies, for me they dont deserve any respect!!. You can buy wherever you want, but in my case.. I am done with this bunch of lairs!! read more

Store is always clean and well stocked & the employees are helpful and courteous. I love my HEB!!!!!!

Okay, can someone tell me why I'm not allowed to take pics in this store?? Prices are cheap here with their birds, man. They cook it good too. Prices here are cheap for foods, not so much on beauty products. They're average priced compared to CVS, unless you're buying the generic stuff. Got a lot of weird looks from people handing out samples and our cashier most likely because we're Asian. Their personalities changed before and after we entered their presence. Definitely gave off happier vibes after when left the area, even though we didn't do anything but get our groceries and left. Didn't appreciate that at all. read more

Clean HEB, organized well, but sometimes earlier in the week, the stockers are everywhere blocking the aisles. Management seems to always be present to assist. Good sales. Friendly staff. read more

This HEB has been pretty reliable since I started going to it about 10 years ago. Doesn't usually get quite as busy as the one at 1431 and Parmer, but doesn't have quite as wide of a selection. Sometimes the prices seem to be lower at this HEB as well. read more

I'M UPDATING FROM 1 TO 3 STARS BECAUSE THEY'VE GOTTEN BETTER SINCE THE INCIDENT BELOW. This review is for the Pharmacy at this HEB only. The might very well be the worst I've ever dealt with. They're lack of communication between themselves and your Doctor and themselves and you is just baffling. We've tried for 4 days to get a simple medicated shampoo. Here we are on the 5th day and no one at this Pharmacy had any idea what we're calling them about. They evidently do not leave any electronic notes regarding your communications to them nor do they actually ask your Doctor for a refill on your behalf. In fact EVERYTIME you call them it's like you're a brand new customer and they've no idea what you are calling about. On the flip side, once you've muddled through this lack of customer service and actually get any medication you've been trying to obtain. You can look forward to repeated automated phone calls telling you that your order is ready for pickup sometimes two days AFTER you've picked it up. read more

HEB is always so clean and their groceries are always so fresh! They are extremely customer service driven and I always enjoy my time spent in any HEB store I visit! They will go out of their way to make you happy and make sure that they have every item you may need. This is where I do all of my grocery shopping! read more

I've worked in grocery stores in multiple departments and have never seen such a poorly stocked store. Every time I ask for assistance first off good luck finding someone second if you do they act so bothered on top of that most people who work in each department really have no idea where anything is. There's always all kinds of management/employees by the check stands, but don't ask them for help socializing with co-workers is far more important. To top it off although I've been told they are trained to bag groceries but my bread still ends up crushed and in bags with other items that definitely don't belong together. Also there's a standard they are supposed to follow it's called facing which means you put the older in front of the new that way customers get fresh products that aren't bad or expired, not this location the stockers are too busy on thier phones or yet again fraternizing with fellow co-workers. What ever happened to clean cut appearance and uniforms? read more

I truly cannot say enough good things about heb. I definitely make a couple of trips per week and will continue to do so. I recently read a Forbes article praising the company for its treatment of employees and dedication to rewarding them. This makes me trust them even further with all of the grocery needs of my family. read more

So glad to have this store so close by. Always friendly and helpful customer service. The pharmacy is quick and convenient.

I can't imagine a better grocer. The products are always good, the prices fair, and they give back to their staff, and to the community.

Love HEB! Their cooking connection is genius! My kids always look forward to the samples. Have never had a bad experience shopping here. I appreciate all of the smiles and good moods! read more

Can you say "Monopoly"? HEB is clearly trying to become the Wal-Mart of grocery stores. The selection is very Texas centric and does have a wide variety of that, but when it comes to other types of food, yeah, you are not going to find it. read more

Right next to work, it's kinda hard to rate a grocery store but I'm here all the time and have no issues ever

Go to this heb because it's close to my house and recognize a lot of the workers and say hi as I go pretty often. My only complaint is the baggers always seem to overstuff our groceries when checking out. We have had many times when the bags break and I live in a second floor at an apartment. I always have to tell them before they start to NOT OVERSTUFF but still seem to have to watch them. read more

Store is alright....BUT i really miss that dashing cashier Alex L. She was so kind and helpful...GREAT CUSTOMER SERVICE from her !!

I have learned ways to shop there way less. First, I grow more of my own stuff. Second, I go to other places that have the same products with nicer people. Third, if I have to go to an HEB, I go to a location outside of the one on Hwy 79/Palm Valley. Fourth, I only go if I need an ingredient or product that they carry, that no one else carries. There have been many, many, many experiences with rude and inconsiderate employees, slow cashiers, and hostile customer service workers. Glad to have found ways around this place. Not a friendly place to be, and it's usually a horrible and stressful shopping experience. read more

This is my closest HEB and unfortunately, I go to 1431 and Parmer now. Love the people, but they are ALWAYS out of something. I really wish HEB corporate would take a look at these reviews and fix the problem. I have lived in this neighborhood for 10 years and it used to be good. If they took something off the shelf, you could just mention it to a cashier and the next week it would be back, but that all changed about 4 years ago. It has slowly gotten to the point of so many items out of stock it is useless to count on this store having everything I need. read more

Really good grocery store. They have got almost everything you need except maybe they can add more international (desi) stuff. Checkout is usually quick and prices are reasonable read more

I have been going here since I was a kid, and there has always been very nice employees. I couldn't recommend a better HEB.

My favorite place to shop for groceries. Great selection. Best prices. Energetic helpful staff. Avoid the crowds on Sunday afternoon, otherwise a great experience. read more

The folks here are great. The prices are affordable. The vegetables are fresh as garden grown.

Great store! Great variety and prices. The HEB Plus stores also carry electronics and other home good also.