I've had a very pleasant experience at the HEB all in all. A bit surprised to see the low rating. Anytime I've gone, the store is clean, well stocked and the employees are very nice. I think they do a good job keeping carts available, getting you through the checkout line and assisting if you have any questions. I like the Texas themed merchandise they have throughout the seasons. It's a great one stop shop. I always pick up my beer and groceries, fresh breads, love the butter there and all the HEB branded canned goods and soup stocks. The prices are competitive, often beating other big box stores. Quality is always there with everything I've purchased. As with any store, I've had some stuff ring up for more expensive than the shelf (old sale tags that weren't removed) but I've always been met with associates who take care of it. Truly my favorite grocery store. read more

H-E-B - Grocery Near Me - Kingwood, Texas

VERY DISAPPOINTING CUSTOMER SERVICE EXPERIENCE I have been a loyal H-E-B customer for years and regularly choose H-E-B because I expect good customer service, professionalism, and integrity. Unfortunately, my experience at the H-E-B Market at Northpark, 19529 Northpark Dr., Kingwood, TX 77339, on **August 18, 2026, was extremely disappointing. I found six-pack packages of coconut water on the shelf with a clearly displayed sales price underneath. Based on that displayed price, I selected two packages. However, when I got to the register, I discovered I was being charged bottle-by-bottle making the total nearly 40% higher than the price I understood was displayed on the shelf. I explained the issue to the cashier and personally walked an associate back to the shelf. The associate **verified the location and confirmed what I was saying. The cashier and associate apparently did not know how to correct the issue, so an ASM who identified herself as Sinti became involved. Unfortunately, the way this situation was handled was extremely disappointing. I felt dismissed, talked down to, and shut down rather than treated like a valued customer with a legitimate concern. What made matters worse was being told that employees had apparently been repeatedly putting the product in the wrong location and that management would have to have a meeting with them. My question is simple: If this was an ongoing problem, why wasn't it corrected before customers were put in this position? I also asked to speak with someone above the ASM and was told there was no one higher than her. That response was unacceptable to me. I want to be clear: This review is NOT about getting a discount. It is about the principle, the pricing, accountability, and how customers are treated when they bring a legitimate concern to management. I have my receipt showing what I was charged, and I believe the situation warrants investigation. When a product is displayed at one price and a customer is charged substantially more at checkout, that should be taken seriously not dismissed. I have a choice of where I spend my grocery money. I choose H-E-B because I expect a certain level of customer service and integrity. I should not have to feel disrespected simply because I questioned a price displayed on the shelf. H-E-B Corporate should investigate this incident, the pricing/signage issue, whether management was already aware of the recurring problem, and the way this ASM handled the interaction. This is not the H-E-B customer-service standard I have experienced in the past, and I sincerely hope it does not become one. read more

This store has lost its way; we've shopped there from the first day this location opened and now the seafood is bad the produce is bad the meat is way too expensive. I'm guessing the only way they'll learn is everyone needs to just stop shopping there completely. then maybe they'll learn a lesson, but obviously they don't care as long as the parking lot is full, what a shame! read more

Love the store products. The staff is just the worse. Like I am inconveniencing them by asking a question. This last visit popped in for some flowers for a dance recital. Great selection but the floral attendants were not interested in helping or even making the wrapping look nice. I guess I should have thought ahead to wrap it at home. read more

unsung heroes hurricane beryl barreled through our cities, towns, livelihoods and family matters. but its not over...h-e-b kingwood was the only place where people could find help in my neighborhood. for me, the store was where i could find wifi so that i could tell my family i was alive and well. but.......such an operation could not have happened if not for the worker. it is the h-e-b worker, stocking, cleaning, opening doors. the worker bagged, pushed carts, held their personal emotions while they, themselves, still have no ligths in their homes; four days after the storm. i cannot tell people to be nice or think of others but what i can do is sing for the unsung heroes working in the midst of uncertainty and strife. thank you for being strength in a time of weakness! special thanks to h-e-b workers: alex, sherida, sanovia, jariel, claudia, rowan, chloe! read more

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One Star is Too Much!!! Garden Area - On this morning 09/24/2025 at 9:30 am, my husband and I, went to H-E-B off Northpark at Interstate 59 and received very poor assistance by a male (description: brown skin, not African American - approx. 5'7 blk/hair,brn eyes) working the area. First of all, I noticed him in the caged area so I said excuse me I'm trying to purchase some of the small succulent plants and the display shows $2 but I purchased some the same ones on Monday at $1 each. He responds, let me scan them and says, well the price is $2.97. Then he, changes the display price from the $2 to 2.97 while my husband and I stand there. And as he proceeded to walk off from us as though we're of unimportance he said with his back to us, I don't make the price so my husband responded back and said, oh you just change them. We proceeded to the inside of the store to attempt to make contact with a manager or individual with a more accommodating and pleasant disposition. But that didn't work either we encountered a female kid by the name of My and after explaining our concerns of what had taken place thus far, she stated, "I don't work in that department so if he said the price was $2.97 then it's $2.97, I can't change it cause I'm not over that department." She further asked for the male name and we didn't remember it but described him and she said, oh I think I know who you're talking about so I'll talk to him. I tried to explain that I'm not asking for you to change the price nor talk to him for the unprofessional disrespect of the individual working outside but that I would like to know if HEB feels that they should honor the prices they display. Manager My said, I can't change the price if it is $2.97. At this point, my attempt for resolution or assistance was to no avail so I told her that was okay but I would be submitting a review for the mistreatment we've encountered today because it's not right and I began to walk away very quickly and hurt. When we had almost reached the exit door, manager or Lead - My, came behind us saying, "ma'am I can give you a discount then", and I responded, "that's okay because if there's not a mature store manager here than I'll just do my review because you all aren't treating people right and we continue walking out of the store and left. This is our neighborhood location but unfortunately if this is the new treatment that HEB will be displaying toward their customers then we'll just have to patronize KROGERS and elsewhere for all of our future groceries/gardening purchases. read more

H-E-B - The price displayed on plants customers were trying to purchase. - Grocery Near Me - Kingwood, Texas

Really bad service and rude employees. I was checking out and I made a mistake and needed help when a male employee with long curly hair came annoyed and repeated himself multiple times I needed to move when I clearly moved and I had no problem doing so. Before the annoyed employee came I had asked a different employee to help me when he ignored me and just pointed at the other employee. Communication skills are needed. read more

Used to love this place even though it is more expensive than it's competitors. Hate the high cost of delivery with them. Unfortunately, they seem to be out of stock more and more often. Lots of expired or damaged items as well. I think my family will switch in 2026. read more

Delivery service is TERRIBLE! You would think I had learned my lesson after 3 times. But nope still ordering delivery and my order doesn't arrive within window, and the phone line rings busy when trying to call. Do better! read more

A couple of years back the heb store in cleveland had roasts on sale. Looked pretty good so I bought two of them. Decided to cook one and unwrapped it. It was roast alright. A small one with a band of hard fat that was attached to the meat at one end, rolled up into a large ball and the thin roast wrapped around it so it looked like a nice roast instead of the big ball of hard fat hidden inside. read more

This is not a flagship store for sure. The photo of the melon I just purchased is not an uncommon occurrence. They need to be more selective with their vendors. Slice open a few melons and if they look like this send the shipment back until they find a vendor that knows how to grow good melons consistently. Their display of red & juicy slices have a different color rind than the melons that are on display. Very misleading. read more

H-E-B - Typical watermelon - Grocery Near Me - Kingwood, Texas

Shame on you HEB for selling these horrible chocolate covered strawberries, I bought them yesterday the 13th they weren't sweet and some of them were going bad.. read more

Terrible customer service. Don't buy their BBQ sides -Way too salty. They don't stand behind their product & give you the runaround. Disappointing! read more

I shopped at this HEB today June 20th around 11:00 AM. I had a small shopping cart mostly full with groceries I planned on using this day. At home, I went to get two of my items to use and I couldn't find them. I looked everywhere including my vehicle and didn't find them. So back to the HEB to get my items which they failed to put into my shopping cart. Needless to say I was not happy but I approached the customer service desk with a good attitude. I explained my situation and was asked do you want a refund or the items. I wanted the items which I picked up. They had a record of the items not being placed in my shopping cart. Back at the customer service desk I mentioned to the young man that a couple of weeks ago this same thing happened to my wife. The customer service person displayed a so what attitude. On top of that I received no apology for the inconvenience this caused me. I'm very disappointed that the customer service person didn't offer an apology nor expressed any concern that this happened to my wife recently. Apparently, at this HEB its is a common occurrence to not place items in the shopping cart. Now, I have to watch the checker and the bagger to make sure they do their jobs properly. read more

Daughter had a group interview today and she was the only Black girl. and 7 other whites and Hispanics And how about she didn't get the job. NOT LOOKING TOO GOOD HEB.. HHMM.. makes me reconsider shopping there read more

Everyone here works fast and friendly. There's always specials on food and they have the best snacks.

I bought a package of Pork Mi Tienda tamales for the first time. They were full of bones. My wife took one bite and said "No Thanks". I tried one and found my tamale full of bones also. I opened the other 10 tamales and found bone chips and 2 large bones (as big as a small marble) inside. All had bone chips. These tamales should be recalled!!! PORK BONES ARE NOT LISTED ON THE INGREDIENTS LABEL!!! The Quality Assurance department has failed to do their job. I have been in the meat business all my life and am retired. Heads would have rolled if this had happened at one of my plants. read more

What's not to like. Huge selections of just about every grocery and the deli counter featured many Boar's Head meats.

I already love this location, but a few weeks ago my sis in law(Spanish speaker) came w/ me to grocery shop. I was done checking out so I waited for her on the side thinking there would be no communication between her & the lady checking her out. Turns out the girl that was checking her out had learned Spanish and was trying so hard to communicate with her and she didn't hesitate to do so, she made my sis in law feel so comfortable. She goes by "Smokey" she made me love this location even more. read more

Worst managed HEB I have ever seen in my life. Don't blame covid, don't blame the economy or worker shortage. Management is nonexistent to the customer. Think about that and let it sink in. read more

they are anti israel and discriminating against jewish people. disgusting . they removed all jewish items from their shelves

Too many HEB employee shoppers congesting the aisles. The store needs to widen the aisles. Not a pleasant shopping experience except for very nice employees, well staffed checkout counters, great produce, and location. read more

My husband and I came in last night (on the day of the store's official opening). Despite the chaos, employees were assisting shoppers in locating items and aisles. The layout of this store is completely different from the Kingwood Drive and Summerwood locations, but it's easy to navigate. There's also a soup bar, making it easy to grab dinner on the go. My husband and I are thrilled to have a convenient H-E-B, and we cannot wait to shop here more. After seeing how this chain goes above and beyond for customers, we will be regulars and will always support H-E-B. read more

H-E-B - ows the outside of a store at night - Grocery Near Me - Kingwood, Texas

What on earth are they doing at this location! They have moved things to strange places making aisles harder to navigate. It has been a month of them doing this. Tons of empty shelves and the employees with carts make it even more miserable. Management should be changed. Never going back. read more

System down way to much for people with diabetes!!!!!!!! Food is my LIFE...... The Cleveland location didn't have lights a few months ago but everyone in the parking lot did!!!! read more

Please do not shop at this H-E-B they are pathetic and they disrespect and discriminate against handicapped individuals. After placing a curbside pickup grocery order for pickup after I proceeded to the store and arrived 22 minutes early. I checked in online and was met by a rude young lady asking me why I was early. At that point I was 17 minutes early. She informed me the order was not ready even though I had placed it a day before. I explained I didn't mind waiting for my order. She then very rudely said well you can't park here. I was flabbergasted at her attitude. There are 15 spaces at curbside and I was one of three customers waiting. I understand if it was busy I would have gladly moved and come back now in 10 minutes. I asked her to get her supervisor and she told me I could walk inside and find him myself. Mind you I had my handicap placard hanging from my mirror I told her I'm not walking anywhere. I told her to cancel the order and to work on her customer service skills. I phoned the store manager on the way home and Michael was a smug condescending person who could have cared less so thanks HEB you lost a customer for life. read more

H.E.B...my favorite grocery store...and with this location being new...and only a hop...skip...and a jump from the house...it's my favorite location...it's not as big as other locations...but they still have all of the items you would need...I love all of the pre ready meals you can choose from...and the soup bar is a real plus...the lay out of this location is reverse from most of the other locations I've been to...but they still have all of the bells and whistles...also the gas station attached has the best price gas around...so Shell and Exxon...step your game up...other than that...I can't wait to see what other mini stores will surround this location...but this place is going to be a real gem read more

The layout and organization of this store is terrible. It doesn't make sense. I was all over the place. Options and variety are limited. Positives are location, nice employees, parking spots for those with small children. I'll continue to go to HEB in town center. read more

NO enforcement of masks whatsoever. EVERY TIME I have shopped there there are people walking around with no masks and no employee says a word...even at the checkout line. Health Department needs to be alerted to make a surprise inspection. read more

Pretty good, not the best HEB not the worst. Avoid the self checkout on the home side, ms.Tiffany is not very friendly at all and put a damper on my experience which I normally enjoy here. read more

New fave! We just moved here, so its my first time going to HEB. I love it. I love that their app tells you what aisle everything is on when you go to clip coupons. I really love their prepaired meals. They are flavorful and fresh. read more

Be careful using this HEB for your Western Union money orders. They have a secret (quoted by Marrisa the mngr -- "confidential" ) policy of refusing to cash these money orders that are aged over 30 days -- at their discretion for any reason -- even if you purchased the money order yourself from that very location. There is NO notice posted anywhere--and when I demanded that they show this policy to me-- her first response was it was confidential and she has a right to refuse service to anyone. This happened on 03-10-2023. Even though the proof was there that I paid for the money order---she refused to cash it......even after they had me input my social security number. The paperwork she showed me of their INTERNAL policy --she refuse to give me a copy---but I demanded this black and white printing of a secret policy---so she literally cut the paragraph out and handed this to me...with a poor attitude. Josh--the teller---was insisting I already had my money---in my hand --ha ha ha. I had to describe it was just a check and that they were attempting to steal my money -- and leaving me with their worthless check if no HEB was going to cash it. On the back of your legitimate WU money order it states "if this money order is not used or cashed within 1 year of the purchase date (mine is 8 months) there will be a non-refundable service charge applied." ****Go figure---HEB trains their personnel to sell the money orders---but refrain from cashing them. OH----I even told them I would accept the money as an HEB gift card--since I would be spending it there anyways---that was a HARD no from them. read more

H-E-B - The only notice posted in the store for public view -- regarding Western Union financial products - Grocery Near Me - Kingwood, Texas

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I usually don't mind HEB but today is enough. The damn isle are cluttered with freight and the HEB shopping employees are always in the way with them damn grocery carts and will not move when asked to. I blame poor management. Not everyone shops online some of us still like to come into to the store and purchase our own foods to eat. read more

This HEB has never failed me. There are a lot of people here comparing it to the one on Kingwood Drive but I much prefer this one because it's got great parking and isn't constantly packed like the other one. It's also 5 minutes from my apartment and an easy walk. The products have never failed me and they have a great beauty section that I think passes up bigger stores like target. read more

I placed a curbside pick up order at HEB. When I arrived, the line was long, but the employees promptly and professionally got us in and out. However, Ricky was more than prompt, professional, and courteous. He smiled and he correctly pronounced my name. In addition to that, he correctly used my nickname and told me to have a nice day. I will be smiling all week because of that interaction. Thank you, Ricky. read more

Due to HEB standards and resources available...you would think their crawfish cooking station would be legit. Purchased some after grocery shopping only to get home and half of them where cooked dead, meat was mushy. Truly disappointed. Come on HEB, step it up like all you other stuff. You need to hold it to the same standard as you do everything else. Now due to my cravings I'll have to go somewhere to eat and buy a product twice to get what I should have got the first time. read more

I'd say my experience has been positive. I use the pickup quite frequently. They have a lot to choose from & very competitive prices. A time or two I received expired food, but other than that, I'd recommend heb! read more

I love this HEB I mostly order through curbside. None my items have been substituted or missing! And great quality produce at that. Also the people who assist me are always so nice! read more

Very unorganized for a new store, and many things seem to be from old stores. For example, many of the shopping tools are older than those at the Kingwood store, and worn down. read more