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H-E-B

3.2 (33 reviews)
InexpensiveGrocery, Drugstores, Delis
Open 6:00 am - 11:00 pm

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I'm a liar but bought the missing items anyways.  Later muppets

Well? After several months of successful experiences with curbside at this location, the thrill is gone. Over the course of the last 4-5 weeks, they're slipping. Today, 6/17/25, ordered $197 in groceries. Kid brings them out, it's a lot, put in the backseat of my truck, say good luck in this heat, and head home. One item missing? Ok, as long as it's a small inexpensive one. Items of a large size, 40oz frozen green beans replaced with 4 - 16 oz bags at the same price? Cmon man, that's a $1.33 I still ain't heard about. But $33.16 not in my order? That's not cool. Called in to report it. Woman answered extremely angry obviously having a bad day. And blamed it on a bad connection. Puts me on hold for 6 minutes. Dude answered and asked what I'm missing. "Where you want me to start? Canned goods? Fresh food?" Fresh food it is. List them out, dude comes back and says kid remembers putting them in my truck. "And what about the silicon tongs? The chipotle peppers?" Oh yeah, he put them in your truck. "So you are calling me a liar? He might have put them in "A" truck, but it wasn't my truck. Of the fresh food missing, that "WAS" going to be for dinner. And we make our own dog food, which sweet potatoes is a major ingredient." I'm not calling you a liar. Well? If you say the kid put it in my truck, and I say it ain't there, you ARE calling me a liar. Wife called on her way home and said she'd stop and pick up the missing items. So, what did we learn today? Hopefully it's a lesson not soon forgotten. Alas, I doubt it. Step mf one. NEVER call the customer a liar. Why would I lie about $33.16 out of ~$200? Of produce? Not meat, or big ticket items of which I had. Step mf two. I'm sure yall have a bad day, but answer the phone in a way that WELCOMES the customer. After the initial intro, I clearly stated, "I'm sure you're frustrated, and so am I, so take it down a notch." Step mf 3. Do better with QC/FA. This is not a me problem. And hey, on the lighter side? Yall don't have to worry about me anymore. Pretty sure I won't be back to this location. Even in person for in store purchases. You obviously don't need my business. Oh, and if you still think I'm lying, here's a photo of the receipt when my wife went in to snag the items not in our order. Along with sushi for dinner because your curbside team is suffering major issues as of late.

ows a car parked in front of a h - e - b plus store
Les G.

Lots and lots of everything at the HEB. This store is super plus! And they have a lot of checkout lanes open, which is great. They have so many different brands of the same item, it's difficult making up your mind!!

Denise C.

I rarely use the word Never & Always, these 2 words are extreme words that typically are used to exaggerate a situation! HOWEVER I am going to use the word NEVER & ALWAYS in this case! I go to this H-E-B about 6 x a month twice a mth for big shopping and the other times for replenishment of milk eggs etc. Every time I go in for my large shopping I ALWAYS end up sacking my own groceries (NEVER enough sackers)! I'm realistic that I should sack for the express check out! However the lines for express check out have gotten to be insanely long, which losses the term EXPRESS! Today is no different, all lanes were RIDICULOUSLY long....where is the manager DOES anyone at this STORE even CARE?????? I say they don't & I'm feed up.... I'm not looking for a hand out, just a place to do my grocery shopping without my food melting by the time I get checked out!!!! Stop spending so much on advertising and service your customers! Well, I thought I'd give it another go after gaining attention from the store manager & even Corp....BUT same ole problem at this location. I've tried other locations (not Continent to my area) and So much better than this location. I don't understand why this store has issues with having sackers available, but omits still an issue as of May 2020!

Grandma

It's a great day so far, just dropped off grandma. She warned me of the notorious olive cart incident (@Jane B) and the supposedly poor customer service, but I refuse to not give it a fair shot myself. Hitting a lot of traffic on the way there, not off to a good start; however, we are hopeful. We will let you know how it goes.

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2 months ago

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6 months ago

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2 months ago

I wish H-E-B would come to the Texas panhandle. Always enjoy their selection, freshness of the products.

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11 months ago

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10 months ago

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2 years ago

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3 years ago

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6 months ago

made my wedding cake wrong no sorry and no refund.... never going here again rude staff idiots that work there and screw everything up!

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2 years ago

Milk leaking all over bags and I waited two hours and day didn't give me all my stuff

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1 year ago

sitting here for 1:30 and all these other people getting there's and I was just sitting and waiting and ours were never coming

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6 years ago

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4 years ago

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4 years ago

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14 years ago

I like this store, I wish we had one in LV. This store is as big as a super walmart, but it it's a grocery store.

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8 years ago

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Ask the Community - H-E-B

Review Highlights - H-E-B

I no longer live in Waco but I always make sure I pay a visit to the nearest HEB when I'm down here.

Mentioned in 2 reviews

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H-E-B - grocery - Updated May 2026

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