Not usually one for writing bad reviews, however I would avoid H&S Coaches at all costs! Alarm bells should have rang when i initially placed the booking as I had to contact them on 2 separate occasions to confirm the booking and that the booking was for a coach with toilet facilities as this was a must have on the bus.
On the day of the booking the driver arrived at the designated pick up point on time and was very friendly. There were no issues with the outward journey and we were dropped off. Upon leaving the bus I spoke with the driver to arrange a pick up point and confirmed that it would be the same coach for the return journey which I was informed that it would be.
After our event the bus was there on time for the pick up, however this was not the same coach that had brought us to the event. Upon entering the coach we were met with a foul smell which can only be described as a port-a-loo which had been left unattended for weeks. This was extremely disappointing as the smell was coming from the toilet and made it unusable for many on the coach. For those that did have to use it we only had use of it for around 20mins of the journey until the door jammed shut.
When the driver was asked about the toilet I was informed that the company had just bought the coach and he had been to collect it before coming back for our group so wasn't aware that there were any issues. This is extremely disappointing as it was clear there had been no cleaning or checks done on the coach before using it for our journey. We were then left for over an hour with no toilet facilities.
I have contacted the company on 3 occasions now to discuss the matter with no reply.
Terrible experience and poor customer service! read more