I was summoned to this location by the "new district manager", Maria, regarding the response to and error made at at the Kolb/22nd location in which the agent did not include my health insurance info with my return, resulting in a delay in refund- Submitted April 2nd, and as of August 12 I am still waiting. I only found out when I called the IRS. The original agent was very nice, but said to Maria that I didn't include that info in my "packet", which is NOT true, furthermore she never asked me for it or mentioned it in our conversation before I submitted the return electronically.
I drove 10 miles to the Oracle location after calling and saying I was on my way as Maria had requested on the phone that AM, with the documents they requested. Long story short- everyone in that office was rude, mostly ignoring all the people in the waiting area and occasionally barking "we will be with you as soon as we can" in that general direction. When Maria came in, and did see me, I found her quite unprofessional in almost every way. She basically told me it was my word against the agent's as to whether I had given her the forms (I DID) or not, didn't take any real responsibility for the screw up, and offered me "half" of my tax prep. fee back. I eventually got just UNDER half back by mail, no accountability by the company, and STILL do not have my tax refund. VERY UNSATISFIED with this "branch" of HR Block, AND the company in whole, as I contacted corporate directly with my issue, and they have never gotten back to me as they said they would. read more