My first year coming to this location. The customer service is great. When I called to schedule an appointment the man on the other end was helpful and polite. Upon showing up for my appointment, I was greeted with a smile and take back to the person who would help to prepare my taxes.
I brought all the necessary documents. I came here since the online profile said they were experts at out of state home sales, turns out this was not really the case, since our person did not seem at all confident in the forms he was completing. Even though their system essentially tells them where to put all the information. (I wonder if it is the same program that I can buy at the store for $60 and do it myself??)
Overall, I really came here so they can put their name on the return and so I can get the "peace of mind" guarantee they offer ($40 extra) in case of an audit.
At the end of the session, there was no sales pitch to buy any of their other services, so that was nice. Just a pleasant thank you for your business to send us on our way. read more