There was an office in down town Framingham but they closed it and opened a new one in Ashland. We went there last year but my husband figured there may be an office closer and sure enough we found this one. This office is open year around and not just during tax season. It is a medium sized place and the people are very nice and stick to their appointments. They have a small waiting area with coffee (these days nothing is free so I was surprised). We met Jin Yue and she was wrapping up with her appointment but came over to welcome us and let us know she'd be right with us. She was polite to both her current client and us. We had 3 separate appointments with her because we are a blended family with lots of different papers. They charge by the form and regardless if we go to a private accountant (which we've done) or to H&R Block it always cost us. We pay for the insurance so if there was ever a problem it is covered. Jin did a lot of research for us and helped us to do trails and enter in samples to figure out the best options. We also communicated by email to keep the process going. She had her supervisor check it and there were some changes because the MA laws change every year. We were very pleased and will go there again. We efiled and within a few days got our direct deposit for our state and will get our federal soon. I would recommend this office. Jin does give a lot of information and is helpful but I can also see how she may not work with other personality types if you want to go in and out and don't care about the info or details. read more

H&R Block - Tax Services Near Me - Framingham, Massachusetts

Highly recommend staying away from H and R Block On Water st! Have gone there the past two years. Last year we were informed that the woman who did our taxes the year before messed up and we were owed 1000 dollars. The woman who did our taxes last year refiled a claim for the money we were owed .. which we are still waiting to receive to date .. so my husband and i schedule to see the same woman this year who repaired the mistakes made the year before... We show up for our appointment at 11am today Just to be told the woman is out on a family emergency and they scheduled us with Todd. I expressed my concern that I was clear on the phone that we only wanted to work with the woman from last year due to mistakes made the year before, and that they should've called us today to see if we wanted to meet with someone else instead . So we decide to wait as the woman we want is out indefinitely.. We proceed to wait until 1140 ( our appointment was at 11) , just for Todd to bring us back and refuse to do our taxes! He refused to tell us why he didn't want to do them , was postering inappropriately , and extremely rude and confrontational and refused to provide us his supervisors contact information! . And on top of that didn't apologize for making us sit there for 40 minutes after our scheduled appointment just to be told he's not doing our taxes. Then he opened the front door and told us to leave! I have literally never been treated so poorly and been fearful of someone like I was today . Disgusted and embarrassed for this establishment ! read more

Claire was absolutely amazing! I had to go to H&R Block because I had too many forms and not enough patience to go through TurboTax. Claire was efficient and made doing taxes such a easy task. I couldn't have been more satisfied. read more

This review is targeted more towards H&R Block in general but since my experience took place at this specific location it is here that this review is listed. In regards to the facility itself the office was fine. There is a little waiting area with coffee. Our accountant was on time for our meeting. That was where the positives ended for me. As a long time turbo tax user I was prompted to visit H&R Block because of a number of major tax impacting events last year including getting married and having a child. My wife and I were concerned that we perhaps were not taking full advantage of our status via Turbo Tax and visited H&R Block. After an hour with our consultant we were given the exact same tax liability number we ourselves achieved on Turbo Tax and told the cost of our less than one hour appointment was $380. We were not told why the price was so high - a sub 1 hour appointment would not seem too complicated - and therefore I was shocked at the final tally. Especially when H&R Block advertises as being reasonably priced. During our consultation we were told we probably did not take full advantage of deductions the prior year but there was never a mention of the free review that is often advertised on commercials. Just a one hour appointment, a $380 bill for the service, and no more savings than we would have gotten spending less than $100 (including filing) using Turbo Tax. The only advice we were given was to max our 401ks - which I think is pretty common knowledge if you can afford to put that much money into savings. So, my suggestion to anyone that has made the leap to Turbo Tax would be to stick with it. For those that never have - perhaps H&R Block is a good option - but for me - I'll never go back. UPDATE: Just received notice from the IRS that there was an error on my return. In all my years using turbo Tax I never had an error. Now I get to spend a weekend fighting with H&R Block (and spending more money) because of their incompetence. I would revise earlier comments and suggest everyone find an alternative option to H&R Block. They are totally useless. read more

I scheduled an appointment one month in advance. When we arrived, the gentleman took our information instead. It is now two months later and my taxes were not complete. I am very displeased with the type of service we received. I emailed the tax preparer multiple times asking questions but some how the email reply's stopped. I also called the office multiple times and kept getting answering service or someone saying that they will leave a note. I now have a week to have my taxes prepared by another company. read more

I met with Radha for tax consultation in the Worcester Stree, Natick office of HR Block. I dont remember her last name. She was one of the most unhelpful people you can ever meet. I was there to get some advice on tax filing. She plainly told me that I am wasting her time. Absolutely the worst service. Find another location if you can. read more

H&R Block is just going to take your money i been trying for two years to get a Tax ID in different locations from H&R Block there's always a mistake on they end. (Forgot to send a document, wrote a number wrong) My "Tax ID Profesional" been email me every single time to come down to sign my taxes. Well i did sign all the documents. After me signing the documents i never get a response back from her email not more after she took my money. My representative is Sandra Acosta i'm just asking H&R Block a simple question if she did send the documents to the IRS but H&R Block DON'T EVEN KNOW IF SHE DID SEND THEM! The icing of the cake is that she don't come back to work till January 2021. BEWARE! read more

Why 5 Stars? Well they stayed open for me to fit my needs. That is priceless! Friendly, personable and also done in 45 min. No more CPA for me. Did them last year at the Natick location. Same great experience. I like them. read more