The office is closed. Really? Why? So I called the Killeen H&R Block to ask why. They said you have to make an appointment. Whatever happened to people showing their asses up to work? The door states "walk-in and drop off" not make a damned appointment. In the middle of asking why the office was closed & why I had to make an appointment-aka are they closed permanently; which I tried to ask-the woman on the phone she cuts suddenly places me on perpetual hold! I guess my question was just too hard for her. Your representatives cannot even answer the question on the phone-really; who do you hire? Apparently not people who can answer the phone and respond to questions. So, after being a loyal client of many years, I made an appointment with a board certified CPA. Goodbye H&R Block. Historically bad service. read more