Monica and Kimberley are great! They're really helpful and dependable when you need it.read more

I have used this agent for several years now because Kimberly and her crew are the type of people…read morewho really care about their customers. I've always found them to be very friendly and helpful and cannot recall even one bad experience.

Months ago my tire blew out on 35-N and Kalynn showed up within fifteen minutes and personally…read morechanged the flat herself, IMPRESSIVE -I know. Recently, I also had to file a claim for a hit and run incident and in the middle of her busy schedule, she was willing to help and went above and beyond to make sure I had what I needed for my claim. Kalynn's genuine nature, professionalism and drive to not only lend a helping hand when needed but to also EDUCATE me on State Farm's money market accounts and life insurance is why she is my trusted Agent.

I have been trying to get ahold of them for an hour and nobody has responded. Not the best sales…read morestrategy when you're trying to retain customers.

Alan Cox is the best agent we have had. He and his staff are always ready to answer any questions I…read morehave. When I got into a wreck, they made the process very easy and helped me through all the way. Can't beat the rates combined with the friendly customer service. If you hate long waits on the phone to talk to your insurance then you should definitely make the switch. Being able to have an agent that's kind and knowledgeable makes a world of difference.

Nope. This group is just not on top of it. They let my insurance cancel and go a month without…read moretelling me. What if we were in a wreck??? Unbelievable that they were as incompetent as they were. I love state farm but this group really needs to find other jobs. I'm going back to Carrie Welch state farm in west Austin.

Mr. Caviness provides person to person, traditional customer service. I've trusted him since 1985.read more

I have carried this insurance on my house for 20 years, only filed 1 claim for a break-in, which…read morethey paid very little for, now after 26 years, my roof was damaged and they only want to pay less than the deductible, thus they will not pay anything to help repair it. Dropping this insurance as soon as possible, State Farm is a joke, only in it to get your money every year.

Let me start off by saying that I've used Geico for several years now. Up until this recent…read moreexperience I've been extremely happy with the support, prices, and customer service they, as a company, have provided. This "review" is expressly directed at one small branch of Geico. The Auto Damage Adjuster and her Supervisor in Killeen, Texas are the worst I've ever had the displeasure to deal with. Latwonna Childress and her Supervisor George Miller are both nearly worthless. My truck was involved in an accident. Latwonna had it towed to Caliber Collision in Killeen on the following day from the Tow Yard it was at. For the first 10 days Latwonna sent me a couple of messages with updates, as did Caliber Collision. Then Latwonna completely disappeared for two weeks. Neither I nor Caliber Collision were able to reach her. She ignored several phone calls, several voice mails, and several text messages from me requesting a simple update. Likewise, Caliber Collision submitted their supplemental costs for review and approval, Latwonna ignored these as well and Caliber Collision was unable to get in touch with her. After two weeks of this I called Geico Customer Service, spending over an hour on hold, before speaking to a representative. Ironically, the Geico Rep was able to reach Latwonna within 10 seconds. Once we started speaking, she acted like I was annoying her by bringing up her being MIA for 2-weeks. Then claimed she "Just got the supplemental request" yesterday..... it had been 2-weeks... This was the most unprofessional behavior I've ever seen. No apology, no excuses, just straight up indignant that I was bothering her. I called her Supervisor, George Miller, the following day. I explained the entire thing to him. I explained that the rental Geico provided (that is part of the coverage I pay for) was due to expire in 2-days' time, and because Latwonna had been MIA for 2-weeks, the repairs on my truck were now 2-weeks behind schedule. He made so many excuses for her behavior, tried to quantify her ignoring my attempts to contact her, and then informed me that "Geico Policy" would not allow him to extend the rental. I asked him if it was "Geico Policy" to leave the repairs of a customer's vehicle in limbo for two weeks? He had no legitimate answer. So now I am without a vehicle, the Geico's Killeen Branch is free and clear and doesn't have a care in the world.... So if you're in Killeen, I would caution you to steer clear of Geico, especially the two agents dealing with the Auto Damage.

This is a SUPER SAD AND SORRY bunch of employees! I walked in this morning, to handle some…read morebusiness, and no one approached me! Everyone stayed seated in their seats and glanced up at me...then ducked their heads back down, with NO ACKNOWLEDGEMENT! No one came from the cubicles or from the back to help me...I briskly walked out! This place has never been a help the three times I've tried to come in to handle some business! Three strikes...You're out for me GEICO KILLEEN Office! Y'all TOTALLY and COMPLETELY suck!

I was not only helped quickly and treated courteously, I felt 100% confident with the policy…read moreselected by the office manager. I am glad I stopped by this location and was soon on to my next steps to get vehicle inspected and registered. Highly recommend!

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