Let me start off by saying that I've used Geico for several years now. Up until this recent…read moreexperience I've been extremely happy with the support, prices, and customer service they, as a company, have provided. This "review" is expressly directed at one small branch of Geico. The Auto Damage Adjuster and her Supervisor in Killeen, Texas are the worst I've ever had the displeasure to deal with. Latwonna Childress and her Supervisor George Miller are both nearly worthless. My truck was involved in an accident. Latwonna had it towed to Caliber Collision in Killeen on the following day from the Tow Yard it was at. For the first 10 days Latwonna sent me a couple of messages with updates, as did Caliber Collision. Then Latwonna completely disappeared for two weeks. Neither I nor Caliber Collision were able to reach her. She ignored several phone calls, several voice mails, and several text messages from me requesting a simple update. Likewise, Caliber Collision submitted their supplemental costs for review and approval, Latwonna ignored these as well and Caliber Collision was unable to get in touch with her. After two weeks of this I called Geico Customer Service, spending over an hour on hold, before speaking to a representative. Ironically, the Geico Rep was able to reach Latwonna within 10 seconds. Once we started speaking, she acted like I was annoying her by bringing up her being MIA for 2-weeks. Then claimed she "Just got the supplemental request" yesterday..... it had been 2-weeks... This was the most unprofessional behavior I've ever seen. No apology, no excuses, just straight up indignant that I was bothering her. I called her Supervisor, George Miller, the following day. I explained the entire thing to him. I explained that the rental Geico provided (that is part of the coverage I pay for) was due to expire in 2-days' time, and because Latwonna had been MIA for 2-weeks, the repairs on my truck were now 2-weeks behind schedule. He made so many excuses for her behavior, tried to quantify her ignoring my attempts to contact her, and then informed me that "Geico Policy" would not allow him to extend the rental. I asked him if it was "Geico Policy" to leave the repairs of a customer's vehicle in limbo for two weeks? He had no legitimate answer. So now I am without a vehicle, the Geico's Killeen Branch is free and clear and doesn't have a care in the world.... So if you're in Killeen, I would caution you to steer clear of Geico, especially the two agents dealing with the Auto Damage.

This is a SUPER SAD AND SORRY bunch of employees! I walked in this morning, to handle some…read morebusiness, and no one approached me! Everyone stayed seated in their seats and glanced up at me...then ducked their heads back down, with NO ACKNOWLEDGEMENT! No one came from the cubicles or from the back to help me...I briskly walked out! This place has never been a help the three times I've tried to come in to handle some business! Three strikes...You're out for me GEICO KILLEEN Office! Y'all TOTALLY and COMPLETELY suck!

My Insurance Agency in Killeen, Texas. I've had home and auto insurance with them for over 20…read moreyears. Customers are not just numbers here, Bill, Stephanie, and all the staff are name-droppers in the best of terms! These words are not written lightly, as you know, I am a service snob, these guys are excellent at service, attention to detail, and understanding when those times of actually needing to address insurance needs invoke stress. Tell them Reba P sent you their way - no incentive, just proud to let them know I recommend them!

They are the best when it comes to my experience with insurance agents in Killeen. The ladies…read morealways go above my expectations when I need there help. I'm glad I called and started with Allstate.

I have been a customer of Greater Texas ever since we bought our first home. In the last year…read moremultiple minor catastrophe's have affected our home. Every time I called with questions they were answered and all of my concerns were addressed promptly. Yesterday when our most recent debacle was not being addressed as quickly as I believed it should have been by an adjuster Ken McClain, the owner, got on the phone himself to solve my problem. Needless to say I was taken aback with his personal service addressing our issue. I will be grateful for years to come. If you appreciate good, personal, customer service this is a company that will not disappoint!

They handle all your insurance needs home auto business life and health too. The ladies in the…read moreoffice are always friendly and helpful

I was over thinking based on past experiences with other insurance agencies. But Brandi made the…read moreprocess smooth & easy. She was patient, kind, & understanding. And gently explained how the policies worked. I would highly recommend her.

I just got off the phone with Alicia and she made it so easy to get everything I need for my Auto…read moreInsurance. She left no stone unturned and was very transparent when it came to my policy. Did an amazing job! Dropped my monthly insurance payment from $280 to $168 in less than 10 minutes!

Mr. Caviness provides person to person, traditional customer service. I've trusted him since 1985.read more

I have carried this insurance on my house for 20 years, only filed 1 claim for a break-in, which…read morethey paid very little for, now after 26 years, my roof was damaged and they only want to pay less than the deductible, thus they will not pay anything to help repair it. Dropping this insurance as soon as possible, State Farm is a joke, only in it to get your money every year.

Alan Cox is the best agent we have had. He and his staff are always ready to answer any questions I…read morehave. When I got into a wreck, they made the process very easy and helped me through all the way. Can't beat the rates combined with the friendly customer service. If you hate long waits on the phone to talk to your insurance then you should definitely make the switch. Being able to have an agent that's kind and knowledgeable makes a world of difference.

Nope. This group is just not on top of it. They let my insurance cancel and go a month without…read moretelling me. What if we were in a wreck??? Unbelievable that they were as incompetent as they were. I love state farm but this group really needs to find other jobs. I'm going back to Carrie Welch state farm in west Austin.

I need a copy of my insurance card, since the company does not mail them. After going by the…read morecompany twice during business hours, which no one was there, but the open sign was in the window, anyway the 3rd time I was able to find someone there. They seem to have trouble finding me in the system, which is strange since I had insurance there since 2014. Finally I was able to get the insurance card, but the lady had a problem with me not wearing a mask, and said I needed one the next time, sorry I will not wear one, so good luck with that.

From the owner: Best Buy Insurance can handle all of your insurance needs. We specialize in auto, home, motorcycle,…read moreboat, ATV, commercial, general liability, mobile homes, bonding insurance and more. Here at Best Busy Insurance we pride ourselves in the best prices and great customer service. If you're in need of coverage in or around Killeen, TX call Best Buy Insurance today.

Nice staff, very helpful. Answered all the questions I had and they reply to my emails in a timely…read moremanner.

From the owner: Full service insurance agency to include personal & commercial / business insurance: Personal -…read morehomeowners, boats, rvs, tenant dwellings, auto & more. Commercial: workers compensation, general liability, property, garage, umbrellas, excess coverage, business auto, BONDS & more.

Had so many problems with Fred Loya, the office in Killeen, Tx is in a Walmart but when you go…read morethere to pay your premium there's no one there. Just had an accident where our car was totaled because of the other driver's negligence, slamming on his brakes at the last second. Loya never helped us, had a hard time getting a rental which was on my policy. Fr3d Loya is fo4 the bird, NEVER AGAIN!!!!!!!! Don't waste your money.

It is inside Walmart and no one is ever there. The have a sign open 9-5 but I looked several times…read moreand not anyone working. Finally got online quote and it was way more than I was currently paying.