Taxes are a subject where you're gonna have to wait at least a year before you can truly review a business. I gave this location 2 stars because they were friendly and I was able to do a walk in, same day service. That is where the stars stop. In particular, this location does not appear to be knowledgeable about taxes other than general themes that many of the folks walking in may know. You are probably going to be fine if you are filing a 1040EZ, but outside of that, you are going to be gambling.
The issue that I had specifically was that I had turned my previous residence (current at the time) into a rental property and move to my current residence (2014). I received a tax credit in the state of VA (where the previous house was located), which was a deferred tax payment (paid yearly in taxes). I hadn't been in the house long enough to pay off the credit, so at the time of transformation from residence to rental property, I had to pay the credit back in full (2015 tax year). The H&R team really didn't know how it worked and had to look it up; they only knew that it had to be done because my H&R advisor in VA had warned me the year previous (2013). Not only were they not knowledgeable, they weren't able to calculate the total payback amount correctly, causing me to have to pay the balance ($193 - not bad luckily) this year. This caused confusion this year (2016 tax year) because I believed I had paid off the total and told my current H&R advisor (I'm now using the best of both program; my friend's father works at H&R) this, causing my federal taxes to be rejected by the IRS and us to trouble shoot for several more days. This has prolonged my return for quite a while.
The folks at this location are very nice, just know that you may incur issues if your return is not very straight forward. read more