I am writing concerning my experience with the service department today. I was unscheduled and had…read morea few big ticket issues. The manager fit us in, handled it, triaged issues with me, and got me settled up by 3PM today. I want to keep my Rogue. It has 122K miles and is a 2022. It has seen 15 states and has been a dream, except for when I took it to another place to have the oil changed and they put the filter in backwards :( Brightside, this dealership took care of it and it has been fine (that was 20k miles ago.) Thank you. Thank you. Thank you!

I STRONGLY suggest you look somewhere else! This dealership is one of the worst! I made a deal on a…read moretruck over the phone and when I got to the dealership, the salesman tried to shove the paperwork in my face at the full price. We haggled a bit and I finally bought the truck. About a week later I found paperwork from a bodyshop in the glovebox that proved they lied about some body damage. They are NOT transparent, just liers.

I took my car in March 2025 , to have my car have new transmission fluid changed. I didn't notice…read moreuntil a day later that there were deep scratches on the the left bumper and left door. I notified them. They wanted pictures so I sent them photos. They responded back with photos time stamped saying it was there when I dropped it off. I don't know how they did it? But they did show me a picture with no scratches. That i could see. I had my car detailed the prior day. And everything looked great. No scratches! It didn't come from some where else, Because I don't go anywhere. That day I dropped it off was the only place I went. To and from there. They still deny it. $310.00 I spent! And left with two deep scratches. I will never give them my business again!!!

We got a great number on our trade-in. We fought our way…read moreinto a new vehicle. The sales manager was was having a bad day or is just angry faced for life in general. Salesman very friendly and they busy

I want to thank a young man with lots of concerns for me Daylan Hayford , he listen to my concerns…read moreand is from Clinton Ar ! I live north of Clinton , he listen to is sure I had with a truck fire which burnt up my 2019 gmc texas edition limited , he got me into a 2017 gmc. looks just like my old one but only had 70, 000 plus on it , always asked if I needed. any thing to drink or snack on , he remembers my post in Clinton area how I was treated by ins company. how they only alllow me 15,700 I put a good down payment on this truck. But I did notice the interest rate so that's the reason. My interest rate was higher because of the gap insurance is not paying their bill right now, but I will get it paid off as soon as I get the extra funds to do that to get rid of rate I gotta pay my taxes on it, no big deal. I can get that done thank you Daylan very much for helping me out. Just know when I get on the case I have I will be talking to you again. Thank you for your time and your help with the app. I remember when apps were done by the salesman there done over the phone type was . I don't like computer stuff lol but you made it easy thank you, sir. I come talk to you because you do your best to get things done for the God bless you all and thank you for all your help Mr. Billy

Super unprofessional staff. When purchasing the vehicle they gave me a price in text and then wrote…read morethe financing contract at a higher price. When I questioned them they said they'd send me the $1000 check difference instead of having to redo the paperwork. I wasn't thinking about all the other fees I incurred because of that extra $1000 so at the time I agreed. When I tried to contact them regarding the extra fees that I paid because of their mistake, it was almost impossible to get in contact with anyone. I was transferred to voicemails and told id receive calls back, which I never did. Finally accepting that they wouldn't agree to more than the $1000, the original check had expired. I called to get the original check replaced and they assured me they would resend the check. Apparently they sent it to my previous address that I hadn't lived at for over a year PRIOR to buying the vehicle. Not sure how they even got that address, then refused to resend the check to my current address unless they got the check returned to them from the wrong address, as if that is my issue. They blamed me, twisted my story, and made up lies all over what was originally THEIR MISTAKE and then THEIR MISTAKE AGAIN. I finally got the check a year later but I do not recommend doing business with any of them but especially stay clear of James Williams and Nate.

I have made a few purchases at this dealership over the years and I must say they are by far one of…read morethe best "used" dealerships in Conway. I have never purchased a bad vehicle here, and despite the fact that their prices are a little higher than some of the other used dealerships around town it's worth it just for the fact that you get great service and a dependable vehicle in the long run. They also offer in house financing which I love. The salesmen here are not the average non feeling will say anything uncaring men and women that most other dealerships tend to have so that is also another good reason to choose Economy. I will be returning here to make my next purchase when I decide to purchase another used vehicle. Just wanted to write this review to let people know who are interested in a decent used dealership that this is one of the good ones out there.

HUGE shout out to Mary! She's very professional and dedicated to her job! She went above and beyond…read moreto satisfy all of our needs and wants. If I could I'd give this woman 10 stars! So very impressed by the service from everyone, very friendly and a huge plus on the snacks for the littles!

The service department is the worst I have ever dealt with. They check you in, forget your there,…read morego home without servicing your vehicle, then curse you out for being upset. This comes after having trouble with getting service at the scheduled appointment time each time I have gone. I sent texts and emails to the management but have gotten zero response after 4 days. I did at least get a text asking me to reschedule after "missing" my scheduled appointment. I responded that I didn't miss and gave a brief but again, I have only heard crickets. DO NOT RECOMMEND!

The service team under Robert Skinner has leveled all the way up. 10/5. I now feel like my car is…read morein great hands and am proud that this location has female mechanics as well! Thanks for a great job Angel, and a great all around experience Robert. Go seem them!

They have an amazing team of managers at Honda World of Conway. I would recommend this place and…read moregive them a five star any day.

Appreciate Robert for helping me find my dream truck! He was great to work with and very…read moreknowledgable. Also greatly appreciate Jay and all his help. Would def buy from Caldwell Toyota again and look forward to working with them in the future.

Haven't really had an issue with Caldwell Toyota until today! My elderly Mother in law had a 2:30…read moreappointment to get oil change and tires rotated. She dropped her car off and I took her to do some errands. We went back to the dealership at 4:15, (2 hrs and 15min later), and Caldwell still hadn't serviced her vehicle nor even moved it to get serviced. We spoke with the service advisor and she said "did you drop it off or stay here", I told her "she dropped it off and we took her to get some shopping done". She then stated "well they moved other vehicles in front of hers, sorry". My mother in law decided to stay so they would get on it. After waiting at the dealership another 20 min. they still hadn't moved her car. My mother in law doesn't get upset much, but after waiting longer she finally told them to give her, her keys and she left.Caldwell, why have people make time appointments, and you can't even service a vehicle in a timely manner and to move others ahead of others, Shame on you!

I met with Ryan to look at a used vehicle and he was very nice and friendly. I bought the vehicle…read moreand Ryan was so helpful with all stages of the process. All the way until I drove away with my new vehicle. Billy Cooper the manager was also super helpful and answered all my questions as I struggled to make the right decision between 2 different vehicles. I am really satisfied with my experience and my vehicle and will definitely buy my next vehicle there.

I had bought a used truck from them. They said the truck was in good condition and the owner had…read moretaken good care of it. after having it for almost a 2 months now, it's in the service shop now with a check engine light and no power. the salesman who sold it to me said he was confident in the truck and saw no issues in the truck whatsoever ever.

Please, Please do not go to this dealership for anything - purchase a new/used car and especially…read morethe service department. I had to bring in my new 2026 Carnival for a diagnostic check. We made an appointment only to be told they did not know when they would be able to look at it. You are assigned an advisor to communicate between you and the tech. Ours was Chandler - if you have to go to Crain please ask for another advisor. He never communicated once with us about updates on our car. We had to constantly call them and every time we got the runaround. Finally after having my car for 3 weeks, they decided it was "fixed" Not even sure what they did to it to get it fixed. Even to find out our car was ready, we had to call them. They were not going to call us. This is the absolute worst customer service we have had anywhere. Chandler really needs to rethink his life choices and find a job he is actually good at and not work with the public. I am now waiting until we have paid enough on our KIA and will trade it in for something else - definitely will not own another KIA again and it is all because of the service at Crain.

Purchased a vehicle back in November on a Saturday and was told after we signed the paperwork that…read morethe truck would not be ready until the following Monday. Told us that we had a done deal before the we agreed upon the numbers and we were under the impression that they accepted our offer. Have yet to receive any paperwork on the extra stuff we purchased. Contacted a manager back in December and told him the issues we had and he could care less. They only thing that they have held up on their end is take our money and get us a new key other than that ZERO.