All I can say is Trent, Lisa, Tyler, mechanic Mike are good people and go above and beyond to help…read moreyou out and get things done right!

That was by far the worst experience ever in my life. I got to the dealership I was informed that…read morethe air conditioning unit wasn't working properly, but I was assured it would be fixed. I paid CASH for the car and was told that I could leave the car there over the weekend so it could be fixed and I can picked up my ALREADY purchased car on Monday. Well not so! Monday came and went.... No call. Tuesday I get a call from Lisa telling me that my air conditioning unit needed to be replaced and it will be done by Friday, and also in their effort to replace the air conditioning unit my radio was damaged and that too would have to be replaced. So I can pick up the car Friday. Needless to say I was growing more and more disappointed by the minute. But I kept telling myself everything is okay. So now it's Friday and I go to pick up my car at 3 in the afternoon and my car isn't ready, Trent is giving my mom and dad major attitude, and at this point I'm about ready to ask for my money back. The replacement radio was horrible looking, old and cheap, and the air conditioner STILL wasn't working. Trent's suggested to me was they can put dye in the system and I can drive it around for a few days, then bring it back so they can find out where the actual leak was coming from. My mom advised me NOT to drive that car off the lot until EVERYTHING was working properly so we left the car there yet again. When I get home not even an hour later, Trent calls to tell us that the valve in the air conditioner was loose and they tightened it back up and everything is working fine now so I can come pick up the car. My mother asked him a simple question about the valve possibly coming loose again if I'm driving. Trent gets mad and tells my mom that she can bring me back up there and he can write me a check for what I paid for the car and we can call it square. My mom informed him that I paid cash so if he is going to refund me he need to give me back my cash. He told me I'd have to come back on Monday. The next day, Trent sent me a text message changing his mind about giving me my refund that he offered. He told me that I had until Tuesday to come pick up the car or he would call and have it impounded off his lot. I went a got the car, now it's been three weeks, and my driver side window won't roll up all the way, and now I fear I'll have to pay to have the motor replaced. I would advise everyone to stay as far away from this place as possible.

I am writing concerning my experience with the service department today. I was unscheduled and had…read morea few big ticket issues. The manager fit us in, handled it, triaged issues with me, and got me settled up by 3PM today. I want to keep my Rogue. It has 122K miles and is a 2022. It has seen 15 states and has been a dream, except for when I took it to another place to have the oil changed and they put the filter in backwards :( Brightside, this dealership took care of it and it has been fine (that was 20k miles ago.) Thank you. Thank you. Thank you!

I STRONGLY suggest you look somewhere else! This dealership is one of the worst! I made a deal on a…read moretruck over the phone and when I got to the dealership, the salesman tried to shove the paperwork in my face at the full price. We haggled a bit and I finally bought the truck. About a week later I found paperwork from a bodyshop in the glovebox that proved they lied about some body damage. They are NOT transparent, just liers.

I want to thank a young man with lots of concerns for me Daylan Hayford , he listen to my concerns…read moreand is from Clinton Ar ! I live north of Clinton , he listen to is sure I had with a truck fire which burnt up my 2019 gmc texas edition limited , he got me into a 2017 gmc. looks just like my old one but only had 70, 000 plus on it , always asked if I needed. any thing to drink or snack on , he remembers my post in Clinton area how I was treated by ins company. how they only alllow me 15,700 I put a good down payment on this truck. But I did notice the interest rate so that's the reason. My interest rate was higher because of the gap insurance is not paying their bill right now, but I will get it paid off as soon as I get the extra funds to do that to get rid of rate I gotta pay my taxes on it, no big deal. I can get that done thank you Daylan very much for helping me out. Just know when I get on the case I have I will be talking to you again. Thank you for your time and your help with the app. I remember when apps were done by the salesman there done over the phone type was . I don't like computer stuff lol but you made it easy thank you, sir. I come talk to you because you do your best to get things done for the God bless you all and thank you for all your help Mr. Billy

Super unprofessional staff. When purchasing the vehicle they gave me a price in text and then wrote…read morethe financing contract at a higher price. When I questioned them they said they'd send me the $1000 check difference instead of having to redo the paperwork. I wasn't thinking about all the other fees I incurred because of that extra $1000 so at the time I agreed. When I tried to contact them regarding the extra fees that I paid because of their mistake, it was almost impossible to get in contact with anyone. I was transferred to voicemails and told id receive calls back, which I never did. Finally accepting that they wouldn't agree to more than the $1000, the original check had expired. I called to get the original check replaced and they assured me they would resend the check. Apparently they sent it to my previous address that I hadn't lived at for over a year PRIOR to buying the vehicle. Not sure how they even got that address, then refused to resend the check to my current address unless they got the check returned to them from the wrong address, as if that is my issue. They blamed me, twisted my story, and made up lies all over what was originally THEIR MISTAKE and then THEIR MISTAKE AGAIN. I finally got the check a year later but I do not recommend doing business with any of them but especially stay clear of James Williams and Nate.

HUGE shout out to Mary! She's very professional and dedicated to her job! She went above and beyond…read moreto satisfy all of our needs and wants. If I could I'd give this woman 10 stars! So very impressed by the service from everyone, very friendly and a huge plus on the snacks for the littles!

The service department is the worst I have ever dealt with. They check you in, forget your there,…read morego home without servicing your vehicle, then curse you out for being upset. This comes after having trouble with getting service at the scheduled appointment time each time I have gone. I sent texts and emails to the management but have gotten zero response after 4 days. I did at least get a text asking me to reschedule after "missing" my scheduled appointment. I responded that I didn't miss and gave a brief but again, I have only heard crickets. DO NOT RECOMMEND!

Appreciate Robert for helping me find my dream truck! He was great to work with and very…read moreknowledgable. Also greatly appreciate Jay and all his help. Would def buy from Caldwell Toyota again and look forward to working with them in the future.

Haven't really had an issue with Caldwell Toyota until today! My elderly Mother in law had a 2:30…read moreappointment to get oil change and tires rotated. She dropped her car off and I took her to do some errands. We went back to the dealership at 4:15, (2 hrs and 15min later), and Caldwell still hadn't serviced her vehicle nor even moved it to get serviced. We spoke with the service advisor and she said "did you drop it off or stay here", I told her "she dropped it off and we took her to get some shopping done". She then stated "well they moved other vehicles in front of hers, sorry". My mother in law decided to stay so they would get on it. After waiting at the dealership another 20 min. they still hadn't moved her car. My mother in law doesn't get upset much, but after waiting longer she finally told them to give her, her keys and she left.Caldwell, why have people make time appointments, and you can't even service a vehicle in a timely manner and to move others ahead of others, Shame on you!

I took my car in March 2025 , to have my car have new transmission fluid changed. I didn't notice…read moreuntil a day later that there were deep scratches on the the left bumper and left door. I notified them. They wanted pictures so I sent them photos. They responded back with photos time stamped saying it was there when I dropped it off. I don't know how they did it? But they did show me a picture with no scratches. That i could see. I had my car detailed the prior day. And everything looked great. No scratches! It didn't come from some where else, Because I don't go anywhere. That day I dropped it off was the only place I went. To and from there. They still deny it. $310.00 I spent! And left with two deep scratches. I will never give them my business again!!!

We got a great number on our trade-in. We fought our way…read moreinto a new vehicle. The sales manager was was having a bad day or is just angry faced for life in general. Salesman very friendly and they busy