It can be hard to find good quality, affordable, and cute clothes for my son, but I was happy to find a nice variety of outfits here. The service was fast and the store was clean. read more

DO BETTER, Disappointed and Overcharged - Will Not Return to H&M West Covina I had a really frustrating experience at the H&M in West Covina that I feel needs to be shared. I found a cute top that was clearly marked $24.99 and went to check out. I handed the cashier/manager a $20 and a $10 bill, then turned to chat with my friend. I noticed the cashier staring at me and realized the total rang up as $38. Shocked and confused, I handed over another $10 just to complete the transaction and walked out feeling something wasn't right.When I looked at the receipt again outside the store, I realized I had been overcharged. I went back in and told the same male manager what happened. He claimed that some of the tops had been marked up but they "must've forgotten to place the new tags" on them--however, NONE of the other tops were marked differently, and the same item was still listed online as $24.99.Instead of honoring the original price, he responded rudely and asked if we just wanted to keep the shirt or return it. I tried to clarify what happened earlier by saying I had given him two bills ($20 and $10), to which he snapped back, "Two what?" His attitude was unhelpful and dismissive the entire time.We ended up going to the H&M in Montclair where the employees were kind, helpful, and just as confused as we were about what had happened in West Covina. They gave us back what was owed without issue.This is a clear case of false advertisement, and unfortunately, I didn't get the name of the male manager involved. I will NOT be going back to the West Covina location. If you're shopping at H&M in the Inland Empire, I strongly recommend the Montclair location instead--they actually treat their customers with respect. read more

2/12 Prices good Customer service SUCKS! Specifically Jonathan! He walked RIGHT BY ME ALMOST KNOCKING INTO ME WITHOUT AN EXCUSE ME OR ANYTHING!!! Update 2/19 My guess is that they COULD CARE LESS about customer service. Three different employees walked past me without even a simple hello smile. Forget about asking to help you! Asked for corporates number since a manager couldn't be found. Not to mention clothes on the floor and hanging in a way that made it difficult to shop without even more clothes ending up on the floor. I wouldn't recommend shopping here. Maybe the one nearest to you has better customer service than this one! Let me know where it is! read more

H&M - Women's Clothing Near Me - West Covina, California

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My in store experience was excellent. Super friendly very efficient. The problem occurred when I called the only number listed as their contact number. I assume is a call center number for all their stores. The information I wanted should be easily accessible but sadly the person on the phone couldn't understand English. All I wanted to know was what was at with mall access was the closest to their stores. I told the lady I wanted info on the West Covina store. She asked me do you know the zip code? No why would I know that? She asked me to look it up. I asked her to look it up she was clueless. I finally told her the zip after I looked it up (even though I'm not the one getting paid here.) She then proceeded to tell me it's by xxl men's store. I was already upset having to deal with her. I get the mall go in by Nordstrom Rack and because that's what she told me was the closest entrance to H&M store. Shocker it's not. Not even close it's all the was over by Macy's on the bottom floor. She literally sent me to the furthest point from their stores. What an idiot. WORST customer service experience from what should be corporate! read more

Today I went there I was helped help by Jackson. He has great customer service. He needs a raise for sure. I'll be back. Keep up the great work. read more

Alejandra turned my experience around so much I thought she was the manager. If it wasn't for her I would have walked out the store leaving my big pile of clothes I wanted to buy. I was very upset and offended by the other workers conversation in the fitting room for ALL to hear. However, Alejandra was extremely pleasant, professional, patient and thorough. Thank you ! read more

They took care of my wife when she realized the gift card was missing in the bag. The sales person forgot to put it in. They get her a gift card for the trouble of going back to retrieve it. read more

This review is just long overdue. I love this H&M because they have plenty selection for women and for kids. The Men section is upstairs and Im not sure how it is since I never browse for men. But for the kids, boys and girls, its always beautiful collection, plenty of clearance options, and if they have discount online, and you show it to them, they will give you the discount. I always donate unwanted clothes here too, they will take two bags per day, with three clothes inside. In return they give you 15% off coupon. You can use that for your purchase too, even if its clearance. They take bedding donations too, towels, everything else other than underwear, shoes and jewelry. The women's section is really nice and ranging from cheap to be a little pricy, but overal its good pricing. They also have business casual, business attire, and maternity section. read more

H&M - Great discount for Black Friday early sale! - Women's Clothing Near Me - West Covina, California

Terrible customer service, this place is toxic! An employee was helping me to find specific shorts everything was okay, they all have earpieces on them, he gave me a dirty look and right away 0.2 seconds gave me a friendly smile, like really so obvious? And all of the sudden when I was about to leave, I hear some blonde worker say , oh my god he's looks so. weird!!! What did I ever do to you???? Is that how you want to treat customers? I find this offensive! I tried being nice but no read more

H&M is my new fav store very clean and affordable and they have great costumer service skills. So many things to choose from.

Wow. What a great experience I had here. They have all the clothing you could need and at unbelievably low price, like seriously low. I'm talking 8 dollars for some jeans! It is also a huge location with plenty of clothes. The staff is very helpful, just not super easy to find. I will be returning and recommend looking for clothing here for yourself. read more

Shoutout to Eddie's amazing customer service!! I loves my black leather jacket, thank you so much! Will return soon read more

H&M - Women's Clothing Near Me - West Covina, California

i saw big spiders on the men clothes upstairs.Other than that its okay.Make sure to look at the clothes while looking for somethings you may like.Don't shop here... read more

I was unfortunately racially profiled today at the store, which made me feel super uncomfortable and annoyed. The guy made it so obvious I had to turn around and give him a long stare until he want away. Y'all can't assume every person there is trying to steal. I was literally being stalked by the guy. I couldn't even dig in my bag to look for my phone without someone there thinking I was going to steal. First time I ever felt uncomfortable in a store like this. It's f***cked up. read more

Today I saw workers trying to enforce the mandatory mask rule, when the Chin strap wearing customer started loudly berating the worker. I was expecting to see the customer kicked out for not following the rules and also insulting the employee but the manager took the customer's side! I can't support a company where the managers: 1. don't care about employee safety 2. don't support their workers in these trying times 3. don't follow state mask mandates. read more

This place is great, pretty good selection, but the biggest plus for me was the service! We were helped by "Rebecca" (probabaly her name) she was simply awesome. So helpful and polite. I think we bugged her quite a bit but she was so patient with us and answered all of our questions with no trouble. We've been to this location before, and the service was always so so, but she totally made up for it. Thank you! We'll definitely be back! read more

I never had an employee like Natalie yesterday. I was at checkout and I couldn't decide which pair of Jeans I wanted. She helped me pick them out even though with a line I did not feel rushed! read more

Just got a new job that requires black slacks. Went into h&m and actually found the perfect pair. Destiny checked me out :) she was really cute and funny, and helped me sign up for customer rewards. Memorable customer service like hers is what makes people come back thanks girl read more

Dear H&M, you just lost your customers because your staffs really don't know how to do proper customer service. The customer service at H&M Westfield West Covina is embarrassingly bad, very terrible!!!!!! I'm usually easy going, but when it comes to a lack of customer service I get pissed and annoyed easily. I've never gone out of my way to give anyone bad review on social media but what I've experienced today was so ridiculous and disappointing. I have no idea how these people have jobs... I came in at 8:30 and grabbed my stuffs really quick as I was aware that mall was about to close in 30min. The register systems went down so only cash be accepted. It was fine to me cuz I could get cash from Wells Fargo ATM within 3 min while my boyfriend was waiting in line. However, the staffs did not let me and asked to put my stuffs on hold until tomorrow. I told them that i lived too far away from the mall so I would not probably come back tomorrow. They apologized for the inconvenience but I didn't accept it because I found the excuse so unreasonable. "We cannot wait longer, we need to leave", that's what they said if I didn't mishear it. Even it'd only take 2 min, they still couldnt wait any longer. Excuse me? More than five customers were still waiting in line, didn't you need to wait until they all paid for their stuffs? I only need 2 minutes, why was it such a big deal? The staff, to be more specific, the lady who was responsible to shut the gate on Saturday night (4/9/2017), just made things more complicated. She doesn't have problem solving skills and definitely not be able to do customer service. There is one thing that she's actually good at, sending her customers away. I so terribly hate to write this because I do love H&M. I hope you get your staffs trained well on customer service. Until then I will shop only at Zara because their customer services are much better than yours. I'm swamped with work 24/7 so I literally have no time for shopping, but when I do, I only shop at either Zara or H&M. Thanks to this unprofessional staff, now shopping will not take much of my time. Crossing H&M out of my list.... Anw, lucky that not all staffs are as rude as that lady. The guy at the register did actually try to help so I do appreciate it... read more

Shopping for work clothes is always annoying . On the plus side I'm pretty happy with my items.

i was supposed to get the refund return back to my debit card.. as of today i still have not receive refund back to my card. nothing pending... strange..... i hate that i have to waste my precious time to call and follow up on it. a lot of things are quite shady about h&m lately..... that include shady staffs they hired. they are also making return difficult even with the receipt. the service also so terrible... this place is run by complete loser... staffs are Moody and unhappy. quality of clothes had gone down drastically. H&M now is a sad place to shop unfortunately . read more

Dear H&M Management and employees, I have to recognize Leticia for her outstanding service. All of my prior experience with H&M service has been absolutely dismal. Your customer service associates never greet me, don't fold my clothes when bagging them or walk me through using H&M promotionals. Leticia turned all of that around and made me feel so great about my purchase at H&M. I was greeted and was also blown away that she folded me clothes so nicely (I've literally spent hundreds of dollars here only to have a lifeless associate throw my clothes in the bag!!). On top of that she saved me money by walking me through how use the promotional! She also was able to help the couple behind me taking care of the rest of her customers. Wow! She is amazing. Thank you so much Leticia for going the extra mile for me. You made my day!!! I'll be back :) read more

This place is a mess. Clothes all over the floor, no attendant in the dressing rooms and just general chaos. I was looking for a particular item but in these conditions it would be like finding a needle in a haystack. read more

What do those letters stand for? If it's "hot" and "mess" then it's no wonder I always come up in this place. I've worked out my shopping habits pretty well, and H&M is my "accessory" store. The fit and tailoring of the clothes here don't fit well on a 5'7" regular build Asian guy. The sleeves and length of all tops are just way too long. Ah well! Like I said, this is my 'accessory' store, I've gotten some great gloves, ties, hats etc here. They're affordable and, according to yours truly, very fashionable :D But you can find better shoes at Marshall's for the same price. Customer service is alright, they do their best but it's understaffed. So just keep in mind that you won't be able to flag someone down if you have questions... but you can be like me and take it upon yourself to be your own H&M employee! Just be natural and hopefully nobody will notice. Hehe... read more

The front counter girl today was sooooo rude like i am surprised how does h&m allow their staff to be rude. I have been coming here for many years and i never saw anyone being rude. read more

Staff are not friendly at all! They have a "I hate my life" face on! As I walked into the store, there was no greeting or staff anywhere out on the floor with the exception of the clerks. I came across a guy who at the time I couldn't even tell if he worked there or not, he gave me a hella fake grin and walked away, by the time i realized he worked there, he was long gone.. I was looking for a particular top, I couldn't find ANY one to assist me. I just stood in the short line but it TOOK FOREVER !!!!!!! the 3 girls that worked there LOOKED like they were constipated. sour a5s faces.. I always know when service is crappy when IM THE ONE who initiates the "HELLO, HOW ARE YOU?" i asked the bitter b*tch if the top i was buying came in any other colors or prints, she basically said for me to go back there and look myself but sugar coated. she said in a rude tone.. "there should b a denim one, the same place where u got that" I PROBABLY would visit this place again if I was looking for something in particular that i CANT buy online. other than that.. NO THANKS!!! read more

So I'm like really bad at shopping, but thankfully I was helped by this sweet girl with colored hair Jasmine last time I went in. She helped me find what I was looking for by me just describing it and then she told me about their loyal program and got me signed up for discounts (SCORE!!) wish every store had nice people like her!! read more

The clothes here aren't much of bargain like everyone makes it out to be unless I'm missing the deals. I normally shop at Express for my office attire but wanted to give this store a try. I wear xs and a size 2 in clothing and that size seems to run out the quickest. There was a couple of mannequins that had the last xs blouse and a necklace that I wanted but they weren't willing to sell anything on the mannequins which is unfortunate because they're losing sales. read more

What everyone else said about not being greeted sounds about right, but I could care less, I come, I shop, I leave, I'm not one for small talk... There were a lot of associates on the floor putting away & arranging the clothes. I've worked in retail before & know what pigs shoppers can be, so I can't knock them if it looked a little messy, they were moving not just standing around like at other stores. The cashier was friendly, and there was no line when I went which was late evening. They carry a big selection of clothing and the prices are great, so you can't beat that. read more

Alejandra at West Covina was a great help! She taught me how to sign up to be a H&M member and get discounts! Loved how clean the store was and how helpful the associates were. read more

68. The store itself is a bit cramped in my opinion, but there is a decent selection of clothes. The biggest downside is that the lines are longgg. If you're here on a weekend, expect to wait a while if you wanna try on clothes or make a purchase. read more

H&M is an H&M, is an H&M. It's new! But it feels a little crowded. Ill come to this location because it's close by and convenient. read more

H&M - Women's Clothing Near Me - West Covina, California

The layout is kind of confusing, and the staff could definitely be friendlier. But I'm giving an extra star because the dress size I needed was only on the mannequin and they let me buy it. The first employee said she couldn't switch it, but after a few seconds said I could try asking the manager. They said they never do that, but decided to let me buy it off the mannequin. Otherwise I would have had to buy it online or go to another store. Seems silly not to let someone buy a product in your store, mannequin or not, because its a sale, but I'm just glad they let me. I probably wouldn't have bothered driving to another store, it would have been stupid knowing my size was right there I just couldn't have it. Overall a very decent store read more

IS THIS THE SHORT & STARVED store?? NO XL in the whole store on ANY of their fashionable items... Can I FIT Into a 36 waist pant .. YES., but I like a little room to breath. Yet they have an exuberant amount of small medium in the adult male section...????? Really? I know I might look it but I'm not Asian. read more

I would like to thank Jasmine for helping me in the store, she was incredibly patient and very insightful when it came to getting stuff for me as well as a friend. read more

I came here to shop for some men's dress shirts and they has a pretty good selection compared with other locations. I can back to return and switch for another size and they were friendly and courteous. Located in the mall with lots of other stores. Head on over for fairly priced fashion forward clothing and a good selection of it. read more

Today we were at the store and the person at the register was Gabriel. We took a shirt from the sales rack that says $6.79. He scanned it and he said it was $9.+cents. My husband said but it was in the sales rack and there's bunch of them at the same rack. Gabriel just ignored my husband. That's not the kind of service we need from a store like h & m. Very disappointing. read more

Horrible customer service, girl at the register must have been in a bad mood or something. Not polite, she seemed like she did not want to be there. Not sure I will be returning to this location. Needs improvement read more

These guys suck. You can find some cool clothes for a good price, but theres no customer service. I bought some slacks that I realized had a tear in them hidden behind the tag so I didn't notice until I got home. So I try to replace them. I can't find anymore in that size, or in the same grey that matches the jacket I bought with them. I try for black pants, but they have no black jackets in my size. I ask if they can notify me when they receive more. Nope. I ask them If I could order online and get it shipped to the store. Nope. I ask if they can get it transferred from another store location. Nope. They couldn't/wouldn't do any of the things so many other competing retailers can and have done for me before. Pretty lame... read more

HORRIBLE customer service. I heard employees yelling curse words while in the fitting room. Real classy!