I was initially delighted to have purchased a customized golf cart from H&H Golf Carts. They were easy to deal with during the time I was buying something from them. I even returned to the business just to tell the owners how content I was with the cart.
Then, a year or so later, I needed to have my batteries recharged and I took it on my trailer to their business. Upon arrival, a young lady employee jumped onto the golf cart and promptly started to drive it off the trailer.
The problem was, she turned too soon and scraped the right rear chrome wheel against a support on the trailer. This left a considerable scratch on an otherwise scratchless wheel. I pointed out the fact to the young lady that she scratched the wheel and I said, "You will repair it, right?" She hesitated and indicated that she would have to check with the owner of H&H.
I left the cart at the business and upon returning, the owner said he repaired the scratch. I asked how and he said he painted it. I asked how long it would last. The owner said one year. I felt the "repair" should be longer lasting.
Skip ahead about a month and I inspected the wheel to find that the scratches were quite prominent. Upon deciding to have the golf cart wheel professionally repaired, I took it to H&H andc spoke with the owner. I suggested that he pay for the wheel repair since it was marred by the actions of his employee. I had nothing to do with causing the damage. He hesitated and asked how much it would cost for the repair. Since I had no idea, I told him I did not know. He showed his reluctance to stand behind the repair through his hesitancy and questioning about the repair. He made it very obvious that he wanted nothing to do with correcting the damage other than the cosmetic painting that he had done previously.
I will bypass the convenience of going to nearby H&H Golf Carts and I will travel to a more distant golf cart shop for my future needs. H&H has seen the last of my business. read more
