Went in for a car inspection. That went well, and they made some maintenance recommendations. When I got back in my car to leave, I couldn't turn on the AC, or lower the windows or work the sunroof. Don't know if the breaker controlling those got jostled or what during the inspection, but I alerted the service writer, Sabrina, to the issue, who immediately reported it to the service manager. I explained that all of these things were working when I brought my car in, and how very uncomfortable it made me to have this problem after a mere inspection. They wheeled it right back to the shop, and resolved the problem either via a reset or securing something that was knocked loose. Appears to have been just an accident on the part of the tech. I would suggest testing the windows and AC anytime they work on or test electrical systems...and as consumers, we should always test at least those basics before we pull away. As a woman who has worked in car sales, and is also a consumer, I understand how it makes us feel like we have "sucker" stamped across our foreheads when the car must go in the shop...and I felt heard when I said as much to the service manager. He was respectful. They handled this well, and I would consider them for future work or when I am again in the market for a vehicle. I sat in the waiting area, which was clean, comfortable, and quiet. Staff were friendly. I will also give major kudos to Sabrina. She was knowledgeable and kind, which I greatly appreciate! read more

The service department is disappointing to me. I have been going for my schedule oil changes and maintenance and they always seem to find something else wrong. The service manager is very persistent on you getting things fixed right then. On one occasions he d had the nerve to ask me ," Can you tell me why you can't have this service done?" I informed him "money that's why". He then told me we can finance that for you. I informed him no thanks, when I get the money I'll have it done. If that's the case, I could use my own credit card. Then I find out , unlike other dealerships Joe Pecheles charges an extra fee to use your credit card. read more

Our [recent] second vehicle purchase from Pecheles was as easy as the first. The salesman and sales team were great to work with, and they got us into the vehicle we wanted for the price we could afford. I would highly recommend giving them a chance to earn your business. read more

We have 2 Prius autos. I marked both the vehicles tires with chalk to make sure the tires had been rotated. Neither cars tires had been rotated but the service invoice said that they had been rotated. FYI both sets of tires had been bought at Pacheles Toyota and came with free lifetime rotation service ; as do almost all tire retailors offer. If I cant trust that they do tire rotation...How can I trust that the oil had been changed. BEWARE or BE AWARE read more

I have been on a serious hunt for a 2022 Highlander Hybrid XLE and called this dealership on the evening of Wednesday, December 8th. I spoke with a pleasant sales person that checked on the availability for me as I want to have one in hand before Christmas. She returned my phone call and stated the exact one I've been looking for, Highlander Hybrid white 2022, will arrive at the dealership on that following Monday. I was so excited I tell her "this was meant to be!" She provided me with a price/MSRP of $45,754 and I'm like great I am super interested, and ready to place the $500 deposit to hold the vehicle. She asks me if i have a trade in and I say possibly. I provide her with the details of my current vehicle and in return receive an extremely low ball offer - I'm thinking fine I was offered a really great price from a different company. We move on from that and start talking about pricing. I state I would like to work up some numbers on x y z. Next thing you know I am provided with a completely different MSRP of $1495 more than the original price we discussed. I ask about the increase and the sales person states "What every dealership is doing right now is adding an addendum due to limited new inventory. Ours is $1495, which is way lower than what I have been seeing and hearing elsewhere." I have been in contact with several, probably at least 10 or more dealerships and have been discussing this "addendum" with them as well. all have been completely up front about it and only one other dealership that I know of had the addendum already included in their sticker price. At this point I am extremely irritated and think that is unethical to tag on an additional $1495 without notice. Several minutes later I receive a phone call from the GM Jim Foskey and he tells me he didn't know where I lived when he printed the original MSRP of $45,754 and stated because I am not local he will charge the $1495 addendum because of lack of inventory. I live an hour and a half away!!! I was ready to purchase this vehicle until that happened. I was in shock and told him that's terrible business and let him know I am only an hour and a half away. He stated his local customers get mad at him when he doesn't have the cars they want in stock. So he picks and chooses who he sells their vehicles to? That is unethical and just terrible on so many levels. Tell me this Jim what are the requirements to purchase a vehicle at Pecheles Toyota? Is it a 10 mile radius, 15, 20? I'm baffled as I only live a mere 88 miles from this business. One would think a GM of such an operation would be a little more customer savvy or lie and say they charge everyone the addendum. They must make so much money off the locals they can turn other peoples hard earned money away. They were deceitful, dishonest, and dirty. Check their prices for hidden fees. They didn't even have the audacity to list it as some other fee they just hid in the new MSRP like I wouldn't notice. I could've been a return customer! read more

Pecheles Toyota - Original price that was shown and discussed with me - Car Dealers Near Me - Washington, North Carolina

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I was greeted with courtesy. I felt welcomed as always with Tray. If I have questions I can text to get a quick response. My questions are always answered with knowledge and I just feel so comfortable when I go there to get service done. read more

Staff is always friendly and communicative. We've been bringing our Tundra here since we purchased it for routine maintenance and purchased tires through Pecheles. Tires were ordered and arrived quickly. read more

Pecheles Toyota is a great place to do business. They were very helpful and did not push me. Shout out to Will Monk you are an awesome salesman and a wonderful person. I am enjoying my 2025 Toyota Camry. Thank you so much. read more

The service department is great. They fixed a belt on my Subaru and now it drives like it's brand new. A relatively cheap fix, and they never tried to sell me extra stuff that I didn't need. read more

Quick and easy, in and out maintenance appointment. No one trying to upsell me stuff I didn't need.

Pecheles Toyota Service Department is a customer friendly provider. Will Lurvey did a great job making sure our vehicle got the care it needed during our routine service maintenance visit. Pecheles not only does the things you think are required, but they check on the the little things they may cause problems down the road. I wouldn't take my Toytoa RAV4 anywhere else. read more

Took my Toyota Camry in for service on 2/26/24. One of the service technicians somehow busted the back tail light on my car. It's been two weeks with no communication from the service department so I had to call today 3/1/24 to get an update, only to find out that the unit had not been ordered yet. Some of these service techs. suck. SMH........ read more

This is our third Toyota purchase from Pecheles; that should speak volumes. I'd recommend anyone looking for a new vehicle to check them out. There's a reason we drive 30 minutes past another Toyota dealer. read more

Always get my car serviced at pecheles Toyota in Washington and service is pretty good. Waits not long and they keep you updated if its taking longer than usual. read more

I have my scheduled car services done here any update on the vehicle that I need to get. They treat you like one of the family and the customer service is the best. Love the dedication of all the staff. read more

My husband and I had a great experience at this dealership! It all started with the very prompt and friendly email exchanges between myself and Ben Hardy. I can't tell you how many emails I have sent to car dealerships only to never hear back from them. Ben was ON IT! He answered my emails right away and was professional and courteous. I also received an email from the manager (Charles Stewart) with the actual amount that they would accept for the vehicle I was interested in. I appreciated this so much! Another dealership I went to would not give me any specifics in my email inquiries. I was just told to "call us for an offer that you will really want to hear!" Like most people, I don't have time to go back and forth with phone calls and emailing is the most efficient way for me to communicate when I'm at work. I was very interested in the vehicle and was also impressed with the price. But, the car was a color that I didn't know if I would like or not. So, my husband and I drove almost an hour in the rain to see this car. I have to say that we probably would not have done so had it not been for Ben's great communication skills or Charles' email offer. We met with Ben who introduced us to Jay Richardson. Jay was awesome! He explained the vehicle in great detail and helped us to understand all of the features of the car. There are a LOT of features, but Jay knew about all of them. He is very knowledgeable and helped me to not feel quite so nervous during the test drive. :) We also met with Charles Stewart (Manager) and Rory (I'm sorry, I didn't get his last name) and Holt Holbrook (Finance Manager) who were all friendly and courteous. We did not feel in the least bit pressured or uncomfortable. Just the opposite. We felt relaxed with these people and knew we were in the right place! In the end, the color of the car was gorgeous and we bought it. In all my years of buying cars, this is the nicest experience I've had. I highly recommend Pecheles Toyota and will happily visit them again the next time I am in the market for another vehicle! read more

I had an appointment and was seen as soon as I arrived. This was earlier than my appointment. Left my car and had it back the same morning with emails telling me what they found wrong and what was required to fix my Corolla. Everyone was polite and welcoming, anxious to let me know I could call with any questions. Excellent service...Surprised me for a dealership. Same service I received when I purchased my auto from them. read more

I am more then pleased with both the sales team and service department. Negotiation was easy and straight to the point. I received fair value for my trade and competitive pricing on a new Tundra. The salesman was extensively knowledgeable about the features and options. He made sure we got exactly what we wanted, and knew how everything functioned. I might be almost 2 hours from this dealership, but having the confidence that my family will be taken care of is well worth the drive. read more

I received a solicitation email to buy a car at Pecheles Toyota in Washington. I responded to the email to please remove me from their email list (after multiple attempts). Last night I received this response from their General Manager "Eat a D&*# lady. " Josh Roeller General Manager Pecheles Ford Toyota 4020 Highway 264 W. Washington, NC 27889 (252) 975-1500 I have forwarded email to owner of Pecheles. read more

This may be the very friendliest team of car helpers in eastern North Carolina! No matter if your question is small or large, they have the right answer. read more

Service manager was very polite. Did not try to pressure me into buying things I do not need.

My wife and I have been shopping for a new vehicle for the past few months. We have changed our minds several times regarding which vehicle and brand we would like to have. I have configured multiple vehicles and passed along these builds to many different dealers (Toyota and Lexus). Will, Matt, and Josh from Pecheles Toyota were the only ones that responded to me in a timely fashion with encouraging news and advice. Other dealers either ignored me or told me that they had no current allocations for what I wanted; they told me they would put me on a list in case something came in. Now it seems that our vehicle search is over, as the staff from Pecheles found an inbound vehicle (still on the boat!) that matched our "wish-list" configuration. Needless to say, I won't be doing business with any of these other dealers in the future. I'm glad I found Pecheles during my search for Toyotas. They are a little farther away from me than my local dealer, but it's worth the drive to go there and do business. Thanks to everyone at Pecheles for being on the ball and dedicated to customer service! read more

Made my dream come true! Excellent service and knowledgeable and kind people! This is my second purchase and not once was I told no, simply found a way! read more

Bought my car from Joe pecheles and paid for extra warranty. 50.00 a month extra on my payment. Now they are saying warranty was only for 3 yrs. Well then why am I still paying an extra 50 dollars a month. Don't believe anything they tell you. They lie. They will tell you anything to sell you that car. read more

Just spoke with service adviser. He gave me an estimate to replace small plastic door switch in my Toyota Highlander, price $500, switch cost $400. Went on line to genuine Toyota parts. Price $23 discounted to $17 with free shipping. Hummm, called next nearest dealer asked for part price he quoted $23. Guess where I'll be going for all my service?? Received a call this afternoon from the service adviser. Seems we miscommunicated. He was quoting parts and labor on a different switch. They have ordered correct switch and will install at no labor charge. So I will once again us Pecheles for service on my Toyota Highlander. Thank you for making this right read more

The parts department said there wasn't a hitch or wiring harness available for our Toyota Tacoma because it was a 4 cylinder and it couldn't be put on my truck when I went and had it serviced at the 5000 mile requirement. When I bought the truck the dealership said I could add one later and when the salesman (Christian) that I dealt with to buy the truck went online he said it was available and I could order one and have it installed by u-haul. Christian and I didn't understand why the parts and service department said it couldn't be put on my truck. I was very dissatisfied! read more

This dealership did not present to us any pressure to purchase our vehicle. They were polite respectful and appreciated us! They are unique and we have been a customer for over 12 years! We recommend that you visit them and give them a chance to make you feel good about the experience read more

The Service Center employees were friendly and receptive to me upon arrival and the time of service was half as long as I had anticipated............they explained what had been done as they had replaced the low-pressure fuel pump which would improve the "pickup" and gas mileage somewhat............I was most impressed with your employees and their kind attitudes toward their customers............many thanks!!!............Lawton Nisbet read more

I purchased my first ever Toyota and so far I am very pleased with my purchase. The salesman was very helpful considering I was not really sure what I wanted but I knew my budget. I was very skeptical about the vehicle I chosen because I was not really big choosing a car. He was awesome. He took in consideration my worries of color, service and payment and worked with me to meet my needs. Thank you to salesman Donnie Little. I will recommend you to others. Joyce Moore read more

I've had a jeep wrangler that's been out of commission for years. The service team got it running and were super cool in allowing me time to periodically payoff the bill. Really appreciate how much they worked with me! read more

I had my car serviced at Pecheles in Washington and the service was excellent. My service advisor, John Kelly was the best I've encountered. He was so friendly and extremely helpful. I was in and out in less than 45 minutes. Highly recommend the service at this dealership. read more

The service department was very prompt and courteous. My service manager was quite knowledgable and stayed on my work until completed. I was very well satisfied. I will return without question. read more

Great service!! The experience makes me actually look forward to getting my vehicle serviced. Every time I've been I receive a call from them as follow up just to make sure everything went to my satisfaction. read more

We moved to NC three years ago. My wife has a Toyota Sienna and we soon learned that John Kelly, Service Manager, was our "go to" man - he was a miracle worker. Both he and Ben (another Service Manager) are a joy to work with and both go the extra mile. read more

You will receive excellent service at Pecheles. They've worked on my newer Ford Escape and my friend's older and pretty beat up Toyota Yaris, all with excellent results. The team will explain what needs to be done, and offer all of the different options in approaching an issue. If your budget is tight, they will also help you select a good, but affordable approach to your service needs. read more

The Service Department is very professional. They scheduled my oil change at the time I requested and they performed my oil change very quickly. I am very happy with my Toyota purchase and I will buy from Pecheles Toyota again!!! read more

I love Pecheles Ford of Washington. Everyone is smiling, courtesy and so friendly. Cameron was the sales person for me last Saturday. He was so knowledgeable, and so committed to getting the right car for me. I test drove several, and I have to say, Cameron had the patience of Job. I appreciate all the staff at this dealership. I just can't say enough about them, they are unbelievable. You've got to experience this great service for yourselves! read more