Bought a van from them a few years back and it was a good old fashion stand by what you sold the…read morecustomer experience. They went out of their way to keep us satisfied!

I'd give them less than one star if I could. If you want to buy a cheap car with too many miles for…read moreway over the value and be talked to like your a criminal then come here. If you want better service and better cars then go to a real dealership. Also they only take cash. No credit cards no checks.

Tune up 800+. They left a screwdriver in the engine fan which broke it and car overheated. I found…read moreanother screwdriver sitting on the engine. I called them and they said it was unbelievable. Very rude and I don't recommend them at all.

Honest and certified mechanics, after a costly mistake at Mr T shop , Speedway help us fix are car…read morecorrectly. Thanks Trina !

Best advice: get here early. I arrived about an hour after they open (during a weekday) and there…read morewere already people waiting in front of me. No less than 30 minutes later at least 3 other people arrived. I think that speaks volumes about whether or not a business is a community's go-to place. I came to get my tire plugged and was in an out in under 2 hours (keep in mind the people already getting serviced). Also, I believe they were missing one mechanic that day. The job itself was pretty quick and cost me all of $10...for a plug and remount...that's it. As someone who visits this area multiple times a year, this has become my go-to place for any simple auto maintenance that may need to be done while here.

A huge shout out to Steve with Ridgeway tire and auto, thank you for referring me to Gregorys…read moreTowing in Ridgeway, the service received was impeccable. I greatly appreciate you and you both were so considerate of my need for my car.

Trustworthy Jeep Repair Services…read more Frank, Uriah & Geneal provide excellent, informed and timely professional customer service! They go above and beyond to meet the clients needs and are very generous with their time explaining the issues and what your options are. Their shop is top notch, the tools are high grade and their mechanics knowledgeable. I am extremely satisfied with their service and will go no where else in the Martinsville area.

Unprofessional. Avoid!!! If they send you a survey and you…read moredon't fill it out as they see fit, you may get a nasty call from the salesperon, hung up on when you call, and be accused of taking money from families. Sad cuz I've purchased 3 new cars from them. They acted like my kids when they were little and didn't get their own way. I'm old, I'll go so far as calling this elder abuse. Lots more but I'll stop here

First off- I find Yelp reviews to be off putting and negative for no particular reason . It seems…read morepeople only review when they're upset, sometimes it's justified and most of the time it's not. I'm leaving this review because I look forward to coming to get service done on my truck, here's why... Every single time I come here it's the same, Great service and customer service as well. The service advisors at the dealership are top notch, they are friendly and accommodating, every time I'm in they are focused on providing great customer service. When you arrive you are greeted by employees who refer to you by name and know why you're there. Paperwork is done efficiently and all options are explained to you, there aren't surprises regarding your visit. All dealership team members treat you with courtesy and respect, work is done as agreed upon and your car is returned to you in the same condition it is dropped off. Eli was my service advisor and he was very thorough explaining my service options and keeping me updated about the status of my service. He showed the same level of courtesy and enthusiasm from start to finish. Waiting the customer area there is coffee and bottled water, comfortable seats, cell phone chargers, tv and WiFi. In conclusion, I was handed off to the cashier at the end of the service, she was as friendly as the rest of the staff, I've never had a negative experience at Tri-City Ram when servicing my Ram truck and I look forward to my next visit, I encourage you to do the same. I was given the opportunity to provide feedback and I gladly took the opportunity to do so. Too many people provide feedback or are critical when they have an issue or experience a problem. I hope to continue to receive the level of service that Tr-City has provided to me, going to the auto dealer for service doesn't have to be a drag.

Will never return to this dealership and would say stay away! "Manager" Mike was rude,…read morecondescending and didn't say thank you or sorry for this misunderstanding/confusion. Just walked past us as we were leaving. I said to my sister, "They have a great manager and I will be writing a review." He then replied, "I'll remember that." I hope he does because I will be contacting the owner and let him know how I was treated. They also had my car for almost 4 months last year to put in a new engine. I actually had to take time off of work, go to the dealership and personally get on the phone and order my own engine!!! Go somewhere else!! On a side note, I had to pick at least one star to be able to post this, that is the ONLY reason they got that one.

Just purchased my second new car from Nelson Honda. Honestly, I couldn't ask for better service…read more The salesperson walked me through the whole process: helped me select the right vehicle, answered all of my questions about different makes and models, and even helped me take the next step to switch my insurance. (This was my first experience with trade-in.) The general manager took time to discuss my options as well, and made sure I understood each of the many documents that come with purchasing a car. Those personal touches go a long way when deciding where to buy. Thank you Billy (my salesperson) and Patty (the GM)! I'm LOVING my Honda Passport. :)

I had an issue driving back home from vacation where the gas tank cover on my 2016 Pilot would not…read moreunlock. We looked for the nearest Honda dealership. A technician at Nelson was able to open the cover, showed us where the manual override was located in the back cargo area (helped diagnose the issue since the manual override did not work, so probably cable running between actuator and locking mechanism). They helped us get back on the road and did not charge us anything. Thank You!!! You turned a bad situation into a positive. Wish my local dealer was that nice. Thanks Again!

Ron and I are so happy with our new explorer. We ordered it in October 2021, received it 1/31/22…read more Cleve and Kevin was and is so helpful. The service department has always been good serving our truck. Everyone is really friendly and will order a new truck from them. I highly recommend this dealership.

Dead car sitting for months for a recall issue with no resolution, no ride, zero concern from…read moredealership. Service department tells me they have people with the same issue waiting for over 6 months with no car to drive. They don't know when an engine will appear, don't know what to tell me, toss out a toll free number and suggest I call Ford directly rather than trying to work with the customer and Ford for resolution. What ever happened to service advocates? Ford has closed one ticket and never got back to me with a resolution. Did not respond to multiple email and voicemail messages. I've reopened the issue with hopes of getting some kind of resolution. Meanwhile, I will tell the story and hope I can inform and save someone else a little indigestion. Update: have made multiple contacts to Ford. Rebuilt engines exist online; however, they will not agree to service or pay for a fix with alternate parts.

Took my 2007 honda accord and they knew exactly what was wrong with it . After I spent 400…read moresomewhere else . Great people great service

This is a solid Family run business. Not only do they fix…read moreyour vehicle correctly, they do it at a fair price! Service is excellent, as well. Highly recommend