We've had the car we bought there for 3 weeks and it's been in the shop for 2 of them. We had to…read morereplace the alternator, $670 and the torque converter $1987. If you are considering purchasing a car from here do your due diligence and maybe you won't get stuck like we did. They got 2 stars because they were nice and I'm going to give them the benefit of the doubt they did not know all that was wrong with it. But I won't be buying a car here again

Horrible. This car lot is truly awful. My husband and I…read morepurchased what was supposed to be a reliable car for my daughter from here and have had nothing but issues. The fact that the vehicle had recently "passed" inspection (prior to purchasing) just shows me that either they faked the paperwork or someone lied. Massive issues with the airbags, the engine, AND oil leaking everywhere. Not to mention the roof leaks and the car had empty liquor bottles hidden in it that rolled out while we were driving away. Oh, and ants. There are ants living in the doors. LOTS of ants. Absolute rubbish lot. I honestly believe that anyone who posts a 5 star review most likely works there or knows someone who does. I have a hard time believing this is a one off. We took the car to our local auto service and they are able to provide us with a temporary fix for the oil issues... Just to get us to a Volkswagen dealership as they are the only ones equipped to deal with the issues going on with this vehicle (per our mechanic). Avoid this dealership at all costs. Even if the car looks nice from the outside, its not worth it. They can't be trusted.

I called them because I wanted to inquire about a car that they had listed for sale. They told me…read morethat it was available and I told them that I wanted to outright buy the car and that I would pay for delivery to have it brought to me. They gave me a price and I added the money on the card. I called them back to put the purchase through but they said that they did not have anyone to deliver and they would call me back. I never got a call back and when I went on the website the car was sold to someone else and they never even bothered to call me back.

DO NOT BUY FROM THEM They sold me a vehicle where the…read moreodometer had been rolled back. They also used glue to hold 2 major seals on the car and spray painted over the rust uncage with gray spray paint.

A great place to get cars decent prices, they run well, very clean inside and out my father got a…read moregood 1 & I want to go back for a secondary car

I personally just called H &H Auto, And was spoken to very rudely when I was simply asking…read morequestions about the cars in the lot. I wanted to know how low they would go on their pricing and was given an attitude when I informed them that Kelley Blue Book said that the cars are not worth what they're offering. There are too many places that sell cars in this area to put up with that kind of rude behavior. Always check Kelly blue book because H & H autos cars are extremely marked up.

I wish we could give negative stars, because this is one of the worst dealerships I've ever had the…read moredispleasure of doing business with. We financed a vehicles that had issues from day one, and they gave us the runaround for three weeks, hoping we'd pay for the repairs ourselves or just accept that the vehicle was a POS and keep driving it. Their mechanic said there was nothing wrong with it when it clearly was. Then they sent us to another small dealer friend of theirs down the road who said their was something wrong with it, but they didn't want to get involved with it because it wasn't their vehicle. Buddy-buddy type stuff. The worst part? The sales manager sold me a car when he worked at another dealership and was super helpful and cool. That's the only reason I trusted him this time. Him and the doctor that owns this dealership should be ashamed for the way they treated a customer. Zero stars is too many for this place.

I just purchased an incredible truck from Chad. He was very accommodating and helpful throughout…read morethe whole transaction and even after the purchase. I flew in from TX and he had everything ready; clean truck, prepared paperwork, temp tags, and answers to all my questions. The Truck is immaculate! I searched the entire country before finding a truck that had everything I was looking for. His price was great, but it was his communication and hospitality that really made him stand out. Would I buy another vehicle from him? absolutely! He will be my first call the next time I am in the market.

worked for Chad and I can tell you 1st hand any vehicle you buy from him is a polished turd. They…read moremay look really nice but I promise you they are full of rust and most have some very serious mechanical problems. Some of his vehicles shouldn't even be on the road. Chad just puts bandaids on issues and hope no one notices. Chad closed his car lot in Collinsville and is now on Kings Mountain Rd in Buddy Arrington's old shop. He's now selling vehicles exclusively on line and at auctions. I guess that way he doesn't have to deal with pissed off customers. I really feel sorry for the people who have bought or will buy any vehicle from Chad. I don't know how his business can survive with the crap he sells. But it'll catch up to him eventually.

The service department personnel are rude and very unprofessional. The service manager is inept and…read morea very poor communicator. They over charge and wonder why the warranty companies won't pay their maximum "list" or "MLP" costs. NO BODY PAYS LIST PRICE FOR ANYTHING AND NO ONE CHARGES LIST PRICE. They do!! They had my vehicle for almost 9 months. The repairs did not solve the problems and then they had to do more and more. All the while taking longer and increasing the cost. Why would anyone pay for work that wasn't effective and solve the real Issue. It went from timing parts to the cam and failed a road test!! Then it was the whole motor!! It took a month for the mechanic to bring HIS ENGINE STAND so he could continue working. Meanwhile, I'm paying g the truck payment, warranty premium and insurance on a vehicle I haven't been able to drive for 9 months! I need my truck for work! I've paid over $8000 on the truck I can't use! Then they all of a-sudden have it done and I need to pick it up the next day and pay for it first! I had to ask for a statement because they didn't provide it in the emails. They sent me one for over $10,000 then within minutes sent another statement for over $21,000!!! They suck!! Take your vehicle somewhere else!!!

The ONLY reason we went to this dealership was due to personal reasons (having to have someone from…read moreNC come up to sign off on the car we were trading). From the get go it was unpleasant. They saw my boyfriend's credit score and immediately snubbed him. Now w my credit score we could get anything on the lot... Their words. We choose the car we wanted, did all things and left with a used 2020 vehicle with a little over 32k miles. Thirty minutes down the road the check engine light came on. We called the dealership and we're advised to take it to Advance Auto and have them run the code. On the same day the car started having other electrical issues & messages. We got the car home to Roanoke safely and called Monday. After speaking with the sales man & sales manager for 30 mins they finally decided to let us take it to local shop and work with them. I also called and left a message with the general manager to call me (he was on vacation). My local dealership couldn't recreate the issues but did note the parking brake wasn't working and the oil hadn't been changed. I had to return to Martinsville the following weekend to get the tags which wasn't an issue because we were going to NC as we have family there. I tried to give them the records from my shop to show what they did, they didn't want them. Nelson now wants us to bring the vehicle back to them to see if the can recreate the electrical issues and fix the parking brake. I get that this is where I purchased the car from but they aren't taking my time & gas which is money into consideration. No rental while it's being looked at.... Nothing!! AND.... To find out the general manager has been back from vacation and still hasn't returned my call. I've dealt with many dealerships in my time and this was by far the WORST experience I've ever had!! Steer clear!! Update..... I called Mr Jack as requested from a review left Google. He was supposed to call me back about coming to get the car, doing the repairs and bringing it back to me. 4 days later I've yet to hear back AND have yet to hear from the General Manager. These people do not care about their customers.... It's all about the sale/money. STEER CLEAR!!!

I went here to get a standard oil change and was charged $55.00. I've been to numerous businesses…read moreto get my oil changed and the most I've ever paid was $40.00 and that included topping off all fluids and vacuuming. When I asked the mechanic why he was charging so much for an oil change, he stated that the oil filter for my car was expensive. I called around and checked the price for this oil filter and it was not expensive. I will never give them my business again.

I had an issue driving back home from vacation where the gas tank cover on my 2016 Pilot would not…read moreunlock. We looked for the nearest Honda dealership. A technician at Nelson was able to open the cover, showed us where the manual override was located in the back cargo area (helped diagnose the issue since the manual override did not work, so probably cable running between actuator and locking mechanism). They helped us get back on the road and did not charge us anything. Thank You!!! You turned a bad situation into a positive. Wish my local dealer was that nice. Thanks Again!

Had an appointment to look at a car we drove about 1 hour and 45 mins to be told they had know idea…read morewho we were or what We there to see . After talking to the lady that greeted us we were told the car was never on there lot and was at another lot were it had been sent to another dealership in there group were it was being sold . The GM did not even come out to talk to us till I told the young lady I was leaving a review., then she came out to tell us it was not there fault and to have a good day. She acted like it was no big deal. The only bright side was we talked to someone and was sent to one of the other lots in the group were they were tryed to find us a car but with no luck .