This is the first time I have ever been so pleasantly surprised by a service company that I want to…read moredo something in return as a show of gratitude. Here goes...
Needing to replace two front tires, and deciding to do so today, I contacted a few tire service businesses for product recommendations, quotes and time frame for installation for same-day service. Having been recommended by a long-time resident of Henry County, one of my calls was to Riverside Tire Service. Answering on the second ring, a kind and professional sounding gentleman, named Andy, took my call. He was patient and polite with my questions, and he was quick to review their inventory and to recommend a tire (similar to the ones I had on the car) that not only met my requests for performance and price, but exceeded them. At no point did he try to sell me services I did not inquire of, or more expensive tires. He told me what to expect for price and installation time (today by the way), and he was nearly exact on both counts. He estimated my total bill within $1.95 accuracy, and the entire service visit lasted 10 minutes less than what he told me to plan for on the phone (30 minutes).
When I arrived (at most service center's lunch time), I was immediately greeted with a smile by a friendly man at the service garage desk. He was possibly a manager. A mechanic was headed in our direction and showed this manager obvious regard and respect, silently listening to what was asked of him, hands clasped behind his back, CLEAN and (possibly) uniformed (no black hands, untucked shirt, or disrepectful attitude or unecessary commentary). He took my keys and got right to work moving my car while manager person grabbed a hand truck (could the manager have been gathering my tires? You don't see that often!) and showed me to a waiting area where I "would be much more comfortable". Comfortable I was, in a very clean and climate controlled waiting room stocked with free coffee and magazines for any interest I might have. The room was comfortable and clean. I noticed a guest wifi network available, but did not ask to use it as my stay was so short. Two similarly friendly women working in the office section greeted me kindly and were expedient and thorough when my ticket arrived for payment processing. Conveniently, the ticket arrived and was processed just prior to the mechanic's completion.
It gets better. The same nice man who greeted me walked me to my car, OPENED MY CAR DOOR FOR ME, and told me my tire indicator light would be on briefly assuring me it would soon go away. Within less than a mile the indicator light went off. My drive was so much smoother, and I am very pleased with how much better the car handles with my new tires. I also find the tires attractive and handsomely paired with the other two I will have replaced by Riverside Tire in the future.
I applaud this business. Thank you for going above and beyond in all areas of customer service. In a time when "outstanding customer service" is more a catch phrase than a true mission statement, you set a standard for comparison.
I am not in any way related to, friends with, or even aquaintanced with anyone affiliated with this business. I will not give my name as I want no recognition for this, one, and, two, fully anticipate the same level of service regardless of this review. I write this sincerely and with 100% honesty as a show of gratitude for the kindness and high level of service shown to me as a first time, mid-grade tire customer treated like a long time customer of the most expensive tires made. I will see Riverside again and many times more.
