TL/DR: There is a strong possibility you will get a fungal infection at H&E Paint Bar, and then the owners will refuse to reimburse you for your medical expenses unless you undergo a painful and unnecessary biopsy.
I want to start by saying that I do not like leaving negative reviews. I know people's livelihoods are at stake, and I also know that everyone makes mistakes. But H&E Paint Bar has been very unreasonable with me and in an effort to prevent anyone else from having a similar experience, I will be sharing my story.
I was visiting Portland on September 17. With a few hours to kill before dinner, a pedicure sounded really nice after walking around all day. I hadn't had a pedicure in about a year so this was a really special treat for me. I checked Yelp for nearby places, and after reading the reviews for H&E Paint Bar's Middle St location, I called and was able to get an appointment. Josh was great and I left feeling refreshed!
Fast forward a month and I noticed a bright white line on one of my toenails (I do not wear polish). After looking online for possible causes, I went to see my doctor who confirmed it was a fungal infection. The treatment consists of me taking a pill daily for 90 days. I also had to get my blood drawn which is one of my least favorite things to do (I have fainted before during blood draws), but my liver levels had to be stable enough to take the medication.
I emailed H&E Paint Bar and asked for a supervisor to call me. Clarissa called me back quickly and was very sympathetic and apologetic. She explained that they have a strict policy of not offering refunds but they would give me a complimentary pedicure. Um, what? Not only would I never go back there, but I don't live in Portland. I told her they needed to make an exception, and she said she would have to speak with the owners. I explained that I didn't want my tip back, just the money I paid for the pedicure, as well as my out-of-pocket expenses for treatment. She called me back later to let me know that I would be receiving a refund and that she would email me regarding my medical expenses.
I received this email later that day, also from Clarissa:
"Our Technicians carry insurance for the services that they provide, and in order to fulfill compensation for medical care provided, we will need official documentation from your doctor showing proof of when your infection was contracted and any specifics that they are able to provide on your case for us to be able to asses and pass the information to Josh."
I contacted my doctor who told me they only way they could determine the approximate date of the infection would be to do a biopsy and even that would not be definitive. I relayed that information to Clarissa via email, along with an itemization of my out-of-pocket expenses, which totaled $96.63. Seven days later I received this response from Clarissa:
"Again, due to there being no circumstantial evidence or a doctor's note to prove, we continue to stand by the cleanliness and standards performed at our locations and do not take responsibility for your medical inconveniences."
So, there ya go! H&E Paint Bar would rather me undergo a biopsy which may or may not yield the information they say they need, instead of cutting me a check for less than $100. That is an appalling business model, and I feel badly for its employees who have to work for people with these "standards." And of course - a heads up that you may or may not get a fungal infection if you go to H&E Paint Bar, and if you do, you are stuck with the bill and the medical "inconveniences." Cheers! read more