Always great service and selection! It is a one stop shop for all things fitness. I am always…read moretaken care of when I stop in by the great staff and I always come out with what I need. I would recommend it to anyone looking or fitness equipment.

Great service and best prices in the GTA. If you are looking for a one stop fitness shop, this…read moreplace has everything you need!

Great Service! Julian was able to help us when we needed to acquire some weights during Stage 1 of…read morecovid. He was extremely professional, responsive, knowledgeable and attentive. We will definitely return to the store when things reopen.

Great customer service, knowledgeable staff, owner operated by Kim and Dave.read more

From the owner: HomeFit Exercise Equipment provides you with the tools you need to be fit, healthy and strong. We…read moresell treadmills, elliptical cross-trainers, exercise bikes, weight training equipment and fitness accessories. We serve Kitchener, Waterloo, Cambridge and surrounding areas. As Canada's oldest independent exercise equipment store we look forward to helping you get off the couch and become fitter, stronger and healthier.

My e bike is amazing It gets me to work faster now…read moreI will recommend you to all my friends

I had such a great experience at Rochester Fitness and Cycling. Jamie the owner was so…read moreknowledgeable and helpful when I first went there to check out some bikes. There was no high pressure just very helpful. I ordered a bike a week later and picked it up a week after that. Jamie was so wonderful and even swiped out my handlebars for different ones that were more comfortable. it was a great experience and I would definitely buy another bike at this great shop!

I love having Fitness Depot in my neighbourhood. When you walk in, it can feel a bit overwhelming…read morewith all the boxes and packaging around, but don't be shy -- just ask the staff for help. They're incredibly knowledgeable and more than willing to assist. The usual gentleman at the counter has a quirky sense of humour, but it grows on you. He's always very helpful when answering questions. Fitness Depot's prices are typically better than Amazon's, and it's great to be able to see and feel the equipment before making a purchase. Many years ago, I bought kettlebells here, which was fantastic because I could find the right weight for my fitness level. Over time, I've picked up a variety of other items, including foam rollers, dumbbells, exercise bands, massage balls, wrist wraps, foam pads, etc. Today, I stopped by for another massage ball, and as always, it's a solid store. I'll definitely keep returning! *4 stars bc the price I paid did not match the website's.

I've always had GOOD service at this location. I remember…read moreyears ago when I wanted fitness gliders which took a while to stock, they hand delivered them to me as a good gesture because there was quite a delay getting them in. I've had good and fun conversation/interaction also! They're very knowledgeable, and we could use another location a little south of there close to Yonge. Hint, hint

very helpful, down to earth guys, who don't lie or talk over your head…read more I've never had a problem here, and they always have time to change out my inner tube for me, even when they're really busy.

It's a no from me, dawg. The customer service is…read morenon-existent and honestly plain rude. Definitely will not be giving this store any of our business because they are not respectful whatsoever. Simply called in to inquire on a bicycle they had listed, asked if there were any deals/offers they could make on it as many bike and fitness equipment stores offer individual deals depending on your willingness to buy/sales quotas they are still missing/price of the item you're buying - they simply responded with "good luck trying to buy a bike for this price anywhere else". The person on the phone had a bad attitude the entire time. Customer care has left the chat. Uhhhh ok? and then we asked if there were any other bicycle deals or good quality bikes we could look into and the salesman responded, in these exact words: "well are you rich?" Are you f-ing kidding me??? Who talks like that to a person they don't know, much less a person you're trying to make a sale to? Guess they already met their sales targets for the month so they didn't have to try to even be nice or even just civil. Gross behaviour - would rather pay more elsewhere than line the pockets of people like this.

I visited this place for my very first time, and I would say my first purchase was somewhat on the…read morecostlier side; I ended up buying a little over $500 worth of merchandise. I then went home and ending up purchasing about $170 worth of additional merchandise from their website (which they didn't have in stock at the Mississauga location). First I'll address what stopped me from giving this establishment a perfect rating. I would've *loved* to have given this place 5 stars but here's why I couldn't; they were completely out of free weights. Considering this is a fitness store, one would think they would be a bit more on top of their inventory stocking habits. Here's why *I wanted to give this place a perfect rating*; amazing customer service. Let's not kid ourselves, life is hectic. Working 12 hour shifts 6 days a week makes for a very difficult lifestyle when it comes to finding the time to shop around. After visiting the main website, I decided to contact the Mississauga location directly, via e-mail. I received a prompt reply from a gentleman named "Mark" (I won't give out his last name for privacy issues). I was *very pleased* with the prompt reply by Mark. One of my biggest beefs with companies in a day and age of the internet, is when people don't respond quickly. So his prompt replies really sat well with me. Notice I wrote "replies" (and not "reply"). That's because Mark and I communicated via e-mail *several times*, so I know this wasn't a one time exhibition of stellar customer service. After several e-mails, I decided that on my one (and only) day off from a hectic work week, I'd visit their Mississauga center. The store has a nice, clean layout to it. It wasn't messy (which is something that really gets under my skin when I'm shopping). I was greeted with a friendly "hello" from a gentelman named "Curtis". That's also a big plus for me. I hate it when you walk into a store and you're not given a friendly greeting. Of course, there's a fine line between a friendly greeting and somebody coming across as trying to be a pushy sales person as they stick to your side (leaving you with the impression they're just in it for their commission). I purchased a new olympic bench press and an olympic bar to go with it. Curtis not only took the time to answer my questions, but he actually helped me load my car with the bench press (and that wasn't easy) as I drive a mid-size car (Hyundai Elantra). Curtis was quite apologetic about not having the free weights in stock, but he communicated the reason why they weren't in stock in a clear and concise manner. He exhibited a courteous/empathetic demeanor which, believe me, working in a call center for 12 hours a day I know all too well about. That's why I judge customer service with such fine scrutiny. If I ever slip in my customer service trust me....I hear about it . Kudos to both Mark & Curtis. I just hope you guys don't let your amazing customer service skills go to hell when your clientelle base grows bigger. You have made me one happy customer; I will definitely be returning. Good job guys.

I had an absolutely terrible experience with the delivery of my paid product. It will be 18 days…read moreand a lot of hassle before I actually get what I paid for.