I ordered a chicken nacho fries, paid through drive through and after (not kidding) 15 minutes i was informed they ran out of chicken. I was then asked if i would like to switch to veggies. I said no worries to make things easier for them. After a further 10 minutes! I am told it will take a while can you move to the waiting bay. So I've spent $10 on food I didn't even want and waited 25 minutes. So i asked for a refund instead. The drive thru attendee then left, returned 2 minutes later to tell me i need to drive around in the rudest way.
So I did, I was refunded cash when I paid using card. AND THEN I had to sit behind the car in front of me for another 5 minutes while there were empty waiting bays. You'd think after making me wait 30 minutes for nothing she would ask the driver ahead to move into a waiting bay so i can leave? Apparently not. I had to get out and ask her POLITELY to ask the driver to go into the bay so I can leave. She gets frustrated but agrees. I get back in my car just to hear her bad mouthing me for coming to the window to the driver out loud.
Absolutely disgusting service. I was very patient and understanding and very politely. I agreed to the veggies to make things easier and I was treated so poorly. I genuinely have never experienced customer service this bad.
TL;DR - Disgusting customer service - long wait times - they might make you wait 15 minutes to tell you they ran out of chicken. read more