My pizza was cold and forgotten last night. Giardinos has really decreased in food quality over the years, however, the real downpoint is their treatment of customers and staff. Unless you are a regular that they know, you are treated with low priority. Another note, when I went to pick up my pizza last night, one of the owners was yelling at her staff member (at a woman who has served me before and I remember her being very helpful indeed. Always smiling. One of their more senior waiters). Not to get in the middle of whatever was happening there but she looked very upset and it was uncomfortable to watch. I was also ignored throughout this time and then when I asked who I believe was another owner for help, they grunted and walked off on me! The gentleman whom seemed to be making the pizzas was also disgruntled by the commosion and looked unhappy by the drama. And I heard a few patrons gossiping about how this place treats their staff terribly at times. If you scroll down just a few months ago and a year ago, there are others complaining about this place for the same reasons (creating bad energy by yelling and swearing at staff). I believe morale represents food in a restaurant (being a starter of 8 restaurants myself), and seeing this made me uncomfortable, not to mention the food hasn't been good at all for months now (and my pizza? It was a 2/10 last night. That's being generous).
I hate giving bad reviews and only ever do if they are due. This is not a country town, it's an inner city suburb. Some professionalism would go a long way for this place, and is expected in this area as far as I am concerned. My family and friends will go elsewhere in future. read more