I have been going to Dr. Seng for roughly 12 years, ever since another dentist (In carmel valley)…read moredropped the ball on insurance.
Dr. Seng is a very responsive, and sympathetic. I was getting an implant and the cover fell off one evening. Stupid me, i didn't come in until the next morning and amazingly the tooth-well had 100% covered over with gum in just 12 hours! Yes, your gum grows that fast !! He said, "When you are in pain or in trouble, any time of the day or night, call me and i can be in the office in 20 mins, it's that's important to me!" The next morning, after I failed to call him, he took the time (2 hours, actually) to slowly help expand the gums again so that the crown cover could be reinstalled with no harm to me. Another, less patient and less-caring dentist would have just hacked away at my gums to to move me through his mill, but Dr. Seng is not like other dentists.
I have had many procedures with him, including 2 complete implants (because of a bicycle accident 15 years ago). He took the time to do it right and both times, he recommended a custom color match and frankly, nobody will ever know that I have implants, he took a great deal of time to make certain the 2nd implant was fitted correctly, even sending it back the first time when it was not perfect from the implant-making company, and then taking more than an hour on each of two visits to optimize the second fitting, after it arrived.
Yes, he does sometimes offer extra services, such as bleaching, or special antibiotics that can help you to get an improved result from deep cleaning, or a rotadent. And yes, sometimes insurance does not pay for these services, and you have to be smart about whether you think the extra service is necessary. He does his own cleanings, he definitely gives great value for money in a friendly, family-like atmosphere. I am very glad to be a part of his practice.
Dr. Seng volunteers for Doctors Without Borders, doing work for free for several weeks a year, most recently in Nepal, but you wouldn't know about it unless you asked him questions to dig deep into his past, he's a very un-assuming man.