If I could give 0 stars I would!!! I had the worst customer service experience I've ever dealt with when ordering from GuuBuu. I placed an order worth $390 of Phantasmal Flames Pokémon products, and the package was stolen from my home. Despite doing everything a customer could possibly do, including having an extensive back‑and‑forth with their customer service team and even filing an official police report, GuuBuu Hobby still refused to refund me.
UPS marked the package as "delivered," but the photo they provided does not show my house number or anything that proves the package was delivered to my residence. My neighborhood has multiple buildings that look nearly identical, and the police report clearly documents that the package was either delivered to the wrong address or stolen.
Even after providing the police report (which they insisted I obtain), GuuBuu continued to hide behind UPS's "delivered" status and refused to refund me for a package I never received. They essentially told me there was nothing they could or would do, even though the package was uninsured on my end and they, as the merchant, are the only party able to file insurance claims.
What makes this worse is that another part of my order was never even sent to me, and I still had to chase them repeatedly just to address that issue for a refund. Overall, I'm extremely disappointed and will never do business with them again.
Between the lack of accountability, the runaround, and the refusal to stand behind their customers when something goes wrong, I cannot recommend GuuBuu Hobby to anyone. If something happens to your order, even if you have a police report, they will leave you completely on your own. read more