If Gus & Ruby Letterpress' high-quality products could be paired with high-quality customer service, they would be great. Unfortunately, their poor customer service makes working with Gus & Ruby Letterpress frustrating and disappointing. We worked with Gus & Ruby Letterpress to create an invitation suite and day-of stationery for a formal wedding in Boston. It started out great with an initial meeting in the store. We looked through samples, felt the quality of the paper, and left with exciting ideas for the invitations. Little did we know this would be our last in person meeting, and that even reaching a live person on the phone would be extremely difficult as we moved forward. After our first meeting we submitted ideas and details for the first draft of the wedding suite. Then we waited 14 business days for a first proof. The proof was completely off the mark. The designers at Gus & Ruby Letterpress did not seem to read what we had asked for. For example, one envelope liner option contained fall-colored abstract daisies for a spring formal wedding. We tried to convey our ideas as clearly as possible but the communication channel from us, to our salesperson, to the design team, played out like a game of telephone with a tin can and a string. The message did not get through. After several weeks of revisions, we eventually arrived at a beautiful invitation suite that fit our vision. If communication had been better, we would have reached the final product a lot sooner. During this whole process we never felt like we were a priority, a valued customer, and we often felt dismissed. We continued to work with Gus & Ruby Letterpress for our day-of stationery because there was not time to search out a new stationer and because their products are high-quality. However, it was frustrating to only communicate through email. Our concerns never seemed to be acknowledged by our salesperson. No human ever answered the phone at Gus & Ruby Letterpress. Our overall experience with Gus & Ruby Letterpress fell far short of what we expected from a high-end, custom stationer. I cannot recommend them. read more

Wandering around Portsmouth after lunch, my friend and I wandered into this store because she loves all things print-related. Me, not so much unless I'm in need of something, but I tagged along. So glad I did! This is a cute little store with lots of things to catch the eye. Not just the obvious--print services, cards, stationery, etc.--but also things like recyclable bags and other gifty items. I walked out of there with a small size (there was a large variety of bags for different uses) Baggu reclyclable bag I can fold up and pop into my purse for use when I need it. Handy for carrying leftovers from restaurants, quick trips to CVS/Walgreens or other places where you just want a couple of things. In fact it would have been handy for my trip to Gus & Ruby! Next time...... read more

Gus & Ruby Letterpress - Baggu Reusable Bag - Bridal Near Me - Portsmouth, New Hampshire

What an adorable little shop! I do love me some Gus & Ruby! We stopped in our first trip to Portsmouth - so glad we did! Adorable little shop with all the fun things... tea towels, cards, knick-knacks... all the fun stuff you want to see in an adorable little town such as Portmouth! The staff was so kind and helpful. We went in for a single card and I walked out almost $200 later with cards for all events the upcoming year. I'm so glad we had the opportunity to visit and find this little gem in the heart of Portsmouth. If you are looking for a great place to go visit and find some great souvenirs and greeting / sympathy / birthday cards - Gus & Ruby is the place for you!!! Go visit for me! Heck, I'm going back today to say hello for one last time in 2023! Go explore for yourself! read more

Beautiful selection of unique quality cards and more. Service was friendly and unobtrusive- perfect!

Run, don't walk to Gus & Ruby! If you're getting married anywhere, use Gus & Ruby to make the most beautiful stationery for your wedding! I found Gus & Ruby because I just moved to Boston and was looking for a new stationery company after the first one used for my save-the-dates was not a great experience. From the moment of reaching out to Samantha to meeting in-person to many emails back-and-forth to bring our vision to life, Gus & Ruby exuded professionalism, kindness, and creativity. Additionally, I'm so happy they expertly worked in my mom's artwork into the wedding suite from the map, crest, and other artwork features. Lastly, it was so much fun ordering day-of stationery items with them like stickers, cocktail bar signs, food signs, and more! All in all, I can't recommend Gus & Ruby enough. They provide the highest quality invitations, day-of items, and service to make you feel at-ease and also realistically within a budget too! The amount of compliments we got on our invitations speaks volume for their work! Thank you, Gus & Ruby for making memorable time pieces that I'll cherish forever. I'm going to miss working with Samantha! read more

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We worked with Laura on our custom wedding invitations and they turned out BEAUTIFULLY. Not only did she understand our vision and communicate it well, she was a pleasure to work with from start to finish (and we had a lot of requests!). We noticed an error after printing and they were quick to refund us for the RSVP cards and help rectify the issue. I'm so excited for guests to start receiving these beautiful works of design. Thank you, Laura! read more

Was looking for a boutique that had the Baggu print I wanted for a while until I found Gus & Ruby! Even with just a note/sticker (which was very cute), the experience felt more personalized than you'd find if just purchasing through the Baggu website. Am so happy with my purchase and if any opportunity arises to support this shop again I'll definitely do so :) read more

I want all the things in this store!!!! I loveeee stationary and paper goods so this is my HEAVEN. The service is always superb, and staff is so helpful. I love all of the different cards, planners, and just knick knacks they have. I've purchased many prints for myself and to give as gifts. Will keep going back for sure! read more

This store is basically the wish list I didn't know I had, and the gifts I didn't know I needed. Beautiful treasures to keep or give, for all kinds of recipients at all price points. I got a notepad for $8 and a spoon made of gold glitter for $6, plus kept my eye on a dozen things I could see giving (it receiving) for future birthdays. The owners were helpful and engaged but also gave us space, and the store is perfect for wandering through when you're in Portsmouth. Just save yourself enough time to admire everything! read more

One of my favorites on Charles St! Great place to find gifts and cards. I never walk out empty handed!

According to their facebook page, today is Gus & Ruby's second birthday and it reminded me that I've been meaning to give them a fifth star. Over the last year, I've decided that they have the best cards in Portsmouth and Gus has even helped me to pick out a few cards for my wife. I'm no expert on letterpress and the last thing I need is wedding invitations, but the cards are amazing. And if you're someone who DOES have a need for letterpress or wedding invitations, be sure to drop by Gus & Ruby. If everything in the store is as good as the cards, you're not leaving empty handed. So HAPPY BIRTHDAY Gus & Ruby and I hope you have many more. I'd buy you a card, but you'd see me do it and it wouldn't be a surprise. read more

This store drew me in immediately while roaming the streets of Portsmouth. The incredible letter pressed work in addition to various body care products, candles, fancy crafts and a selection of children's things was lovely. As with most things in downtown Portland, this print boutique will charge 3-4 times the amount you'll be used to paying anywhere else, but there's plenty of eye candy for the design guru! Products produced in house as well Kate Spade, Paper Source, and all the fancy candle and lotion specialties. Even if you're not having an personalized work done, you can't go wrong just browsing. I felt inspired and invigorated walking out. It's such a lovely spot and any artists paradise. Customer service was ok but the shop was busy and she manned the register and said hello to most customers walking in. Regardless, you must give this shop a look! read more

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This store is just gorgeous... one of the highlights of downtown Portsmouth for sure! I always see something I realize I "need" every time I stop in, and I'm never disappointed when I walk out. The entire store is well curated with a collection of quick gifts, witty or niche letterpress cards, fun coffee table items and pretty decor pieces. They have an amazing collection of journals as well - a must during Covid time! The online shopping experience is equally easy, and the shop owners are the nicest people ever. There's literally no reason to miss out on a shopping experience at Gus & Ruby, online or in person. read more

One of my favorite places in Portsmouth! I always find the cutest cards here. I've also gotten a planner and other great items! This is always one of my first stops when I'm in the NH sea coast area! read more

Stopped in here on our weekend trip to Portsmouth. The good news: the selection. Slightly heavy on Rifle Paper, but a nice selection of clever cards -- including presses/vendors that I've bought from or other friends have bought for me (e.g. Sycamore Street, Paper Lovely...and even Tattly). Now, the bad news: the service. We were not acknowledged at all in the store. I wish I could say that this was because they were busy (there were a bunch of folks in the store), but two folks were at the counter (one was not ringing folks up) and another person was chatting up a regular. Only the regular folks were acknowledged over a 20 minute span (I say this because they were greeted by name -- the rest of us got no general greeting). When we were lifting some of the wrapping paper, we weren't asked if we needed any help, had any questions, etc. I was so weirded out by the experience that as I was thinking about writing the Yelp review, I asked my fellow travelers in the car to confirm, "So what did you think of the customer service at the letterpress store?" There was a beat, and someone said, "What customer service?" I appreciate buying local, and I do so as often as is feasible (and sometimes not feasible) on my student budget. And I appreciate the value of establishing business with one's regulars. But I can't support that at the expense of not welcoming potential new customers -- a foundational point for small businesses. While I have selected a higher rating for the very good selection, the experience left a sour taste in my mouth. Based on previous reviews, it looks like my opinion is in the minority, but also not unfounded, so until otherwise proven I'll plan on continuing to get my stationery directly from the vendors themselves. read more

Great little print shop. One of Portsmouth's lesser known gems. Every time I go in, I see something new that I desperately want to bring home. My go-to shop for cards for any occasion; they have an excellent selection of funny + adorable cards for every purpose. I am actually headed there this afternoon to pick up a birthday card (and most likely a sweet 17 month agenda for myself)! Every interaction I have had with the staff has been warm and pleasant. If you have not stopped in to check out Gus & Ruby's, make sure to do so. read more

Though the store isn't large, it's densely packed with wonderful letterpressed stationary, beautiful prints and lovely keepsakes. If you live in New Hampshire and want wedding invitations or housewarming gifts for hip friends, you cannot possibly do better than Gus and Ruby. read more

What a beautiful store! I could spend hours in here. Everything is delicate, feminine, soft yet intricate and unique. This store reminds me of Paper Source but more specialized, local, and personal. The cards lining the wall are perfect for every occasion. The artwork was my favorite though, such great pieces. Wish I lived closer! read more

Gus & Ruby Letterpress - Bridal Near Me - Portsmouth, New Hampshire

I love this store. I always have to stop in here on our yearly trip to Portsmouth. The craftsmanship and the beauty of all the items wow me every time. They have all kinds of beautiful gift ideas as well as unique cards you can impress your friends with (instead of getting something from Target again), they also have a wedding planning section, I assume for wedding invitations. The only thing I get sad about is how expensive everything is. I wanted a simple calendar last year and the prices were crazy! I understand you're paying for an art, but yikes. I just couldn't afford to drop that much on a calendar. Anyway, I usually don't buy more than a couple Christmas cards in here, but I love looking at all the fun stuff. I never knew how much you could do with paper! read more

Where to even start! We first read about Gus & Ruby in Boston Magazine, and just loved their business model. A beautiful stationary shop started by two dynamic women who named their business after their dogs? Sold. I think I emailed them just a few weeks after we were engaged asking how early was too early to make our appointment - I was that excited, and oh boy did they live up to it. We worked with both Laura and Samantha on our save the dates and invitations, and when after our first appointment we realized we'd practically designed the same invitations as a close friend had recently used, they let us come back in and start the whole process over. What we ended up with were save the dates that were so sweet and original, we didn't stop hearing about it from friends for weeks. Same for the invites. The process is fun, the follow up prompt and accurate, they have relationships with really talented calligraphers, and even the packaging for our invitations when we came in to pick them up was special. Gus & Ruby is practically perfect, and Portsmouth the sweetest place to visit too. read more

I am a letter-writer. I write letters and cards to friends constantly. For the longest time I had trouble finding great cards in the Portsmouth area. Sure, I would find one or two cute ones from time to time scattered around town, but FINALLY a card and stationery mecca has opened in Portsmouth. This store is jam-packed with beautiful stationery and cards, not to mention coasters, gift wrap, mailing labels, gifts, books, art prints...you name it. They've got a wide variety of styles for all occasions, and some of the absolute funniest cards I've seen in awhile. This will definitely be my one-stop-shop for cards in Portsmouth from now on. read more

The paper products were one of the aspects of wedding planning I was most looking forward to working on - and whether or not you feel that way, I promise you that Gus & Ruby will blow you away with their friendliness, professionalism, level of service, and quality of their work. I seriously cannot say enough good things about them, and will always cherish their beautiful work as mementos of our wedding. I had several ideas about what I wanted for our save the dates, invitations, and other paper goods, and they went above and beyond bringing my ideas to life. For the pieces that I wasn't so sure about, they were creative and thoughtful in creating pieces that would complement and enhance our day. The Gus and Ruby team are detail-oriented, fun to work with, and create gorgeous work. They are responsive to ideas and questions, are great at coming up with alternatives if something doesn't work, and will work with you until everything is just as you want it to be. They want everything to be perfect for you...They even hand delivered our table numbers to my parents' house the day before our wedding because the color wasn't just right. Sam, Laura, and everyone on your team, thank you so much for all your hard work - Everything you created was truly a highlight of our engagement and wedding. read more

i am a letterpress junkie and when i saw a sign that said letterpress while coming into town i knew i had to stop in - hoping that they would have some presses setup and be running cool print jobs.. i miss the smell of ink. ok its a fancy schmancy stationary store, still - some cool stuff, nice people, funky paper goods and ephemera - my kinda store. read more

I love Gus & Ruby's cards, & the store is a regularly monthly stop for me so that I can stock up on special occasion greetings for friends. The store is bright & colorful, but I've found the employees to be a bit cold & unfriendly, & their prices are, well, pricey. Still, I like their cards too much to ever give them up. Definitely worth checking out! read more

This is one of the few places where you can receive customer service above and beyond anything you imagine! I can't tell you how amazing my experience working with Liz was - always positive, incredibly nice, very easy to work with, and extremely attentive! I would highly recommend Gus and Ruby! The absolute best selection/creativity on customized invitations. And when I say best, I mean I did some internet searching for 3+ weeks until I luckily stumbled across an invitation sample of theirs. read more

Charming shop, great selection of stationary items, helpful sales attendants. I bought a day planner (and all the accoutremants) over the weekend, which I just love. I declined the receipt but realized the next day that I did indeed need the receipt to expense the purchase. They very quickly and quite happily emailed me the receipt. Check out this cute shop next time you're in Portsmouth! read more

Love, love, love this store. First off, their prints and paper goods are amazing. One of my must-go's when I am in Portsmouth. My daughter bought a print for me a few years ago. They tracked down another one and shipped it to me for my daughter's wedding. Can't say enough great things about their service and beautiful things. A must-see place. Don't miss it. read more

Gus and Ruby is one of my favorite stores. They have amazing stationary and amazing funky gifts that you can't find anywhere else. I carry a Sail Bag from their store every day! They also have the most amazing invitations available! They are super friendly and work with you to find the right invitation for you. They have many different suites, and also do work in house. Whitney makes the most amazing letterpress stationary and invitations I've ever seen. She is truly talented! I was very lucky to have worked with Sam and Whitney for my Save the Dates and Invitations. They did an amazing job and I would recommend them to anyone looking for amazing and personal inviations and stationary. read more

I can't say enough about how wonderful Samantha and her team at Gus & Ruby Letterpress are! I was recommended to them by another friend who used them for her wedding invitations, as well as my wedding planner. I was apprehensive at first because we live right outside of Boston and wasn't really wanting to travel to Portsmouth just to do wedding invitations, but was swayed by both my wedding planner and my dear friend who kept saying, "trust me." My fiance and I made the trip to Portsmouth (make sure you make an appointment if you're going to do wedding invitations) and walked into the most adorable, unique little shop. We were greeted warmly by the woman at the front desk and then brought to the back of the shop where they have a large table set up where we could look at large albums of samples. We were brought glasses of champagne (yummy) and Samantha (one of the co-owners) and another woman sat down with us and gave us the history of Gus & Ruby, asked what we were looking to do, showed us some examples of some of their work and really dug into the land of wedding invitations! With a lot of amazing help and guidance from Samantha, my fiance and I created the most stunning wedding invitations with reply postcards. We just sent them out a couple of days ago and people are calling, texting and emailing telling us how "magnificent, stunning, elegant and classy" our invitations are. The turnaround time was great, they kept us informed of cost, and didn't push up-selling at all! They were truly wonderful and I have recommended them to two of my newly engaged friends. I will definitely use them again for another large or small occasion in the future. read more

Gus and Ruby did the wedding invitations, save the dates, and programs for my wedding and I can't say enough about how wonderful the experience was. I worked with the shop owner Whitney and she can make the most frantic bride feel totally at ease. Everything she does is so beautiful and tasteful and she takes such pride making sure her designs are just what you have envisioned. She won't rest until you are in love with the design...she truly makes you feel like you are her only and most important client. Everyone who works in this shop is friendly and down to earth and at the same time they are professional perfectionists. You will enjoy a laid back and friendly environment while getting impeccable professional service from true artists. read more

I make weekly trips to Gus & Ruby. There selection of birthday cards and special occassion cards are the best in town! All the girls that work there are super friendly and helpful. I highly reccomend checking this place out, I always find some cute little treasure to take home with me. read more

so beautiful! everything is absolute perfection from the decor to each card. i could've spent hours in here. the labels on the brown bags are gorgeous. i'm already thinking about having them create my wedding invites, and i'm not even dating anyone. oh well. read more

The best and most adorable products there. The people who work there are always so sweet. Just bought a kate spade day planner I had been looking for. Everything is darling there! read more

Gus and Ruby is absolutely beautiful. The store is just what Portsmouth needed. If you haven't checked it out already you must! I guarantee you fall in love and find just what you are looking for! read more

The new location is FABULOUS! The selection of products is beautiful and great quality.

I adore this store. It is so cute and the merchandise is absolutely fantastic. The owners are so friendly and helpful but not all over you and intrusive. It is expensive (but there are affordable cards mixed in) but the quality of their items is very, very high. As someone who loves and appreciates good stationary, this store is wonderful! read more

Wonderful shop - a must-visit if you're ever in the area (or even if you're not)! The employees are extremely helpful and thoughtful, guiding me towards purchases for several different occasions, all of which went over better than I could've managed on my own...by far. Fun, attractive and sometimes quirky goods in a very cute shop all lend themselves to a great experience and great outcome. Highly recommended! read more

Absolutely gorgeous letterpress invitations! My daughter loves them. Planning a wedding is so much fun, but also stressful because sometimes it's difficult to find products that actually fit the Bride's vision of what she truly wants. These invitations didn't disappoint. read more

thank you, thank you a million times over to Gus & Ruby for making our wedding invitations little pieces of art. absolutely the best letterpress & print design company EVER! as soon as we started to work with them, they immediately understood our style & vision. they executed hip, modern, beautiful, unique, absolutely perfect invitations down to every last detail. i cannot overstate the quality and beauty of the design and finished product... or the professionalism of G&R. so many of our guests went out of their way to tell us how much they loved our invites & how they were the most beautiful and unique they had ever seen. we even received letters back specifically requesting the name of our stationary designer! in fact, i just saw my invitation up at a friend's home who said she will "keep the invitation forever... the most beautiful she has ever seen" !! :) thank you for everything & we cannot wait for another occasion (baby announcements?!) to work with you ladies again. cheers! read more