I took my Jeep in for service, and they went above and beyond. They not only listened when I explained the problem, and what I thought was wrong (this never happens anywhere else) but they took the time to explain what they diagnosed, and why it was very similar to what I was suspecting. They needed to keep my Jeep overnight, and arranged a ride home for me within minutes. The next day my Jeep was ready on time, and they even took extra steps (again, never happens anywhere else) to ensure I wouldn't be experiencing any issues anytime soon. I'm completely appreciative of the amazing service I received. read more

Was interested in purchasing a vehicle from Gupton Motors, and informed the sales representative that I wanted to buy a specific vehicle for which we had established an agreed-upon deal. I then waited to receive paperwork via email to put my deposit down for the vehicle, since an agreement had been made. Later, I was informed that the vehicle had been sold out from under me AFTER I had already agreed to purchase the vehicle. My best guess (assuming positive intent on the saleswoman's part) is that she forgot to mark the car as sold, so it was mistakenly shown to another customer. Regardless, Gupton failed to honestly own up to their mistake, which was quite maddening. When I showed interest in a comparable vehicle, since the one I preferred was sold out from under me, Gupton dragged their feet on matching the deal we'd already agreed upon. Really bad impression of these guys -- not only failing to own up to their mistakes, but also not even making an effort to make it right with the customer... Too bad -- took my business to another Jeep dealership that was very pleasant and honest! read more

They have knowledgeable people in sales and service who were ready to assist with what ever you came for. I was in and out on every service. They really consider your time important when serving you. I've purchased several new and preowned vehicle's in the past without any hiccups. You won't be disappointed when you do business there! read more

The absolute worst place to get an oil change and tire rotation. They pretend to do an oil change and tire rotation, vehicle inspection and top off in 10 minutes. What a joke!!!!!! NONE OF IT WAS DONE and refused to show me the video of them completing the work. Well, surprise surprise, none of it was done and they even tried to charge me for it. When I called them out on their lies, they kicked me out. Also, don't leave your vehicle with them, because the time before this I actually caught them going to a grocery store with my vehicle. These people are CROOKS!!!!! read more

Service and parts department. The lady didn't know how to help me but yet didn't want to ask anyone to help me with my truck issues. So I left extremely annoyed with zero help. Lucky there's a quality GMC dealership down the road that could help me solve the problem read more

Tim took great care of us! He got us in right away and gave us great service. The mechanic did a safely inspection and wrote up a quote. He then performed the repairs with us waiting. The entire process took only a couple hours because they are well stocked with Jeep parts. We believe the price was fair and the quality of work was excellent. I highly recommend Gupton to fellow Jeep owners read more

Slow, nothing but the absolute bare minimum out of everyone I have ever talked to or done business with at Gupton.

These people always over deliver on their promises. I've had several transactions with them, always easy and reasonable. read more

Mike and Haley have always taken great care of me! Great service, honest work!

Earlier this year I ordered a Ram 1500 Sport with exactly what I wanted. I was shown a price with rebates and told more could apply at the time of purchase, but the price wouldn't go up. I go make a deposit of $500 to order it. Fast forward to 4th of July, truck comes in early so I go to see about buying it. Just so happens 0% was out on Ram 1500's so I am curious about that and would consider giving up rebates. I'm given the run around about it not being available on my model because mine was a crew cab which was "not" on the list of 0%. Then the finance manager completely botches the final sale price. Shows me payments in the mid $700's when I had agreed to under. Shows me 2.9 interest, when I had 2.7 from Navy Federal. Forgot to mention they will not honor my service with $500 off because even though I served 5 years and was honorably discharged I do not qualify. So I walk out. I agreed to wait until the agreed date to pick the truck up give another $500 then leave. The NEXT day 0% comes out across all Ram models. I find out and say give me the best price with no rebates, meaning dealer discount. This goes on for several days. My financial advisors looks at a sheet they gave me with rebates vs none plus rebates with trade vs none with trade. He says ask why they overcharged you $300 on taxs. He then shows me the link to Robertson Cty tax calculator for new vehicles. Sure enough it was about $3000 (tax office) vs $3300( which was on my sheet) Adds in I would think you'd get a better dealer discount if you went with 0 seems like they aren't wanting to work with you. I decide to wait because now I can't make heads or tails if these guys are good. I then notice they say we agreed to a sale price, but in the 4 options the price changes. It's Labor Day, I call to find the hours and I'm told 7. I get there at 4, see my sales guy he says give me 30 mins I agree. I wait until 5:20 to be told the manager left early around 4 and no one is there to work numbers since They closed at 5. Why was this not said when I got there? I'm told the same story. We "agreed" on a price at time of order. No we did not. A deal isn't done until the paperwork is signed. I would never agree to a price without seeing the truck and what discounts applied. Who would? I hand him my offer, leave and say I'll be back tomorrow. Meanwhile, this story is not offer as it is 9/5/17. Miracle Dodge, Jeep, Ram etc is offering me a similar truck, more for my trade in and wait for it...they want to sell it without the hassle. So now due to great salesmen at Gupton I have a dilemma. Walk away from $1000 or continue this mascarde of professionalism? To be continued.... read more

Wish I could give them zero stars! They are very quick to call you when it comes to buying a car, but not when they realize they have your registration... Gupton Motor Inc. put the wrong tags on my car in March 2021 and stuck the wrong registration in the clove box. Let's just say I had a fun Sunday morning with the cops! I called Gupton's after the incident with the cops and left a message. Monday morning I had not received a phone call from them, so I take it upon myself to call. I ask to speak with the person in charge and got sent straight to voicemail. Instead of the man in charge returning my phone call it was the salesman that mixed the tags/registration. He acted like it was my fault. He said, "Well I have your tags right here in my hand." Why in the world did you put the wrong ones on there. It makes no sense to me if they realized they had my tags why I never got a phone call from them as they have had them for about 9 months now! I finally talked to whomever was in charge and he was so kind to give me a sorry it's just a human error. Yes as it is a human error you need to put a better process in place so this does not happen to someone else, such as: double checking the information before putting it on the vehicle or contacting someone when you realize you still have their tags. read more

Wasn't satisfied with sales experience/knowledge of Renee. Asked to speak with Sales Manager (Daniel). Sales Manager wouldn't even take the time to call me back. Take your business elsewhere. read more

I purchased my RAM 3500 here after a long search of other dealers and brands. The employees are always friendly and professional every time I come in and take very good care of my truck. Danielle my service advisor remembered speaking with me on the phone a week ago and helped me get checked in and was very professional and fast while still taking time to address my concerns and make sure my service appointment was going to go smoothly. Walter Lee, my salesman remembers me as well as greets me on every visit. I would definitely purchase my next vehicle from Gupton in Springfield TN and recommend them to all my friends. For this visit I actually drove here from Florida because I know they will go out of their way to make sure my truck is in perfect order when I leave. read more

Gupton has been my family's car dealership of choice for more than 10 years. The cars are terrific and they worked with me to find the car that I wanted in my price range. Subsequently, I have received excellent service. While Springfield is a bit out of the way for me, I make the time to have regular maintenance as well as repairs there. The staff is nice, realistic, and helpful. If you're looking for a car or a good place for maintenance on your Chrysler, Dodge or Jeep, it's worth the drive! read more

My wife and I met Walter at the dealership to look at used trucks hoping to find the right one. Walter showed us a couple different trucks and provided us with good information so we could make the best choice. The staff at Gupton were great and I would recommend them! read more

I continue to only have my car serviced at Gupton motors due to the professionalism and excellent and honest service I have always received from them. Our family has purchased two vehicles from Gupton motors- one used and one new and both have been great vehicles at great prices. read more

My husband and I began working with a car salesman online, from their website. Once we got the price range we wanted, we went to the dealer, to test drive the vehicle, and make the final deal. When we arrived, our salesman wasn't there. We were met by David Powell. He was very nice and explained he would read the emails and complete our purchase. He let us test drive the car. When we returned, we just knew we were going to have to negotiate all over again, and not going to get the deal we had online. To our amazement, he was able to honor our deal. My husband and I were so happy! We smiled and laughed all the way home in our new Challenger. We are still very happy today! We would highly recommend Gupton Motors to everyone wanting a great car from a great dealer! We love our new White Knuckle Challenger! We'll be going back to see them, when it's time to get our next vehicle. Crystal & Jamie Skinner Spring Hill TN read more

These guys are great. Had a little issue on my second visit, the service manager called me, and they took care of it. Means a lot when a business makes a mistake, then stands behind their work. Thank you Gupton, I'll be back often. read more

I went through Truecar and they gave me a list of dealerships near me. Walter Lee from Gupton contacted me. I told him what I was looking for in a vehicle and they delivered. I am so happy with my experience. read more

The staff (Walter, Craig, Daniel, & Mark) went above and beyond to make my car buying experience a great one! I have bought several cars over the last 15 years and had the opportunity to deal with numerous dealerships and NONE lived up to the high standard of service that Gupton Motors provided me! read more

For anyone looking for a good dealership in Nashville, I recommend Gupton Motors in Springfield. I purchased a 3500 Ram and the process couldn't have been easier. Walter Lee and his associates were extremely helpful and informative. I will be a repeat customer. read more

Justed ordered a purple Dodge SRT 8. Great deal on price was lowest i could get plus they gave me there holdback. Deal went super smooth also had trade in a got best i could on it also.Car was ordered and only took 21 days to have built and shipped from Brampton Canada! Daniel Gupton he is the man! read more

I recently purchased a 2017 Jeep Renegade from David Powell here. I drove over 2 hours to buy from them because they had the best service and the best prices! David was very helpful and the entire staff made us feel welcome. Thanks so much! We would buy from here again! read more

My buying experience was exceptional, Joe Mcpherson from Gupton worked with me to make sure I got what I wanted. However, If you plan to get maintenance performed seek that else where. The maintenance department continues to be problematic. Until the the owner gets quality leadership in the maintenance department it will continue to frustrate patrons. I turned my Jeep to have a trailer hitch installed, when getting in my vehicle; I found white paint on the passenger seat, someone trimmed his finger nails and left them on the floor board of the vehicle, ad grease stain inside of the door handle and lastly that same individual had some oily substance on them and smeared it on the the door panel. What's most disturbing is the owner would not even come out after my sales man addressed the situation to the owner. He told me that the owner would only look at the vehicle after I left the car lot to avoid any confrontation. He was to ashamed to face me and say I'm sorry. We had to make arrangements again to get both of us to work, not once was there a" hey use this car I'm sorry will get if fixed. My wife called to see if the vehicle had been cleaned up, and the service manager had no clue what my wife was talking about. She had to repeat what happened. He also refused to talk about anything other than the jeep was cleaned up of the four above mention discrepancies. Never once even apologizing for what happen. Once I shared with my salesman the story I was going to post, he called to delay that. He said someone would and get with us and call, cal? for what say you were sorry. Its important for customers to support the community of businesses it keeps our community surviving. I really think you fail to understand the importance of customer service, It means everything to us, especially Disabled Veterans. I can not be a repeat customer. read more