Okay, I've had it with this place! I specifically set this Yelp account up to tell you how bad this place is..and this is taking 15 minutes out of my life bec i hated this experience so much. Also, let me say I'm not a snooty, picky person...but this was unbelievable.
My girlfriend and I have been here at least 10 times so this is not based on 1 visit.
Food: pretty good, not great...but pretty good, new menu looked good and got me back in for 1 more try...
Service: we complained about this the entire ride home.
Begin: we walk in, bar seats are taken so we sit at a table...we wait 10 minutes and see no waitress so I go up to bar and ask for menus and drinks.
5 min. later I walk to bar and order food bec nobody is taking orders...okay, i can live with that i guess. Not the worst thing in the world but I'm constantly waiting for SOMETHING at this place.
55 minutes later, here comes the food. 2 burgers...55 minute wait!?!? WOW.
Waiting a long time for anything is very typical at this place...this was ridiculous.
I am told on almost every visit(literally), that "we're sorry for the wait, but the kitchen is backed up".
Really, almost every time I'm here it's backed up? And we're not talking about times with a packed house...we're talking random times with fairly small crowds, but waiting never fails to happen.
Got wine...girlfriend had to get a new glass...lipstick all over hers. Pretty gross.
Forks and knives we had....we didn't use them bec. there was a greasy film on them...we had burgers so we didn't need them anyway and god forbid i wait to ask to replace them.
They finally get us a ketchup bottle after we have to ask(again, we had burgers and fries--pretty obvious to me someone would want ketchup and not have to track someone down for it)...and it's empty when we do get it... I guess I didn't specify that I wanted a non-empty bottle of ketchup!! So again, have to wait for them to track that down now...
Bottom line:
1 hour and 15 minutes later we were able to finally finish up 1 round of drinks and 2 burgers. Dirty glasses. Dirty silverware. Had to do the service myself.
This, to me, reminds me when I was in college going to the dive bar near campus. Guppy's doesn't look like it, but it is.
The servers are managed horribly. Robin, you need to get a reign on that SERVICE, buddy. I think you'd have a good thing if you'd manage your staff like a business, and not let them act like they're there hanging out with their friends, which is how it feels sometimes. Nobody there is really on the ball...they're all going thru the motions...but very slowly and sloppily. Again, for me to create an account to complain(which I've never done), that should tell you something. If not, so be it.
It will be a long while before I step in that door again...if ever. I've given plenty of chances and I really like the place when I started going, but that was about 8 or 9 visits ago. read more