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Gunston Physical Therapy

4.0 (13 reviews)
Open 8:00 am - 2:00 pm

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Review Highlights - Gunston Physical Therapy

Jennifer Welsh and her staff provided superb compassionate care for me as I recovered from a hip replacement.

Mentioned in 2 reviews

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The Jackson Clinics

The Jackson Clinics

3.0(10 reviews)
0.2 mi

I was sent home from work because of sickness. I had severe upper chest congestion, coughing, flu…read moresymptoms, and a fever of 103 or more. I called the front desk of Jackson Clinics to let them know I would not be able to attend my appointment at 5:00. I got the THIRD DEGREE. She would not hang up before trying to tell me 3-4 times how I will be billed for this appointment. I already knew this. She tried to tell me to get a video appointment so I would not be charged. (I'm sorry....all I wanted to do was lay down, take meds and go to sleep. Do they want a video consultation of that? Then she said I have enough money on my account because I overpaid from the change of insurance. (something I have no idea what she is talking about) I have been going to Lorton Jackson Clinics for 9 months straight and have only missed 1 time after calling. (I was out of town and couldn't make it back) You would also think a person representing a Physical Therapy Health Complex would have some sort of COMPASSION when talking to patients. I was sick! And I did not want to get everyone else sick by showing up. I do not feel like she believed me nor do I have trust in the front office after this. She cared nothing about the patient.

I enjoy coming here, recommend David. It's a 5 star facility but today I overslept and will be…read morelate, so I called and let them know but still will be charged $50. I could still come in but could only see Roger for the exercise/strength portion. No one time grace period!!

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The Jackson Clinics - We are OPEN and NOW offering telehealth/virtual physical therapy!

We are OPEN and NOW offering telehealth/virtual physical therapy!

The Jackson Clinics
The Jackson Clinics

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Pivot PT - Springfield, an Athletico company - Come pivot with us!!

Pivot PT - Springfield, an Athletico company

4.1(13 reviews)
5.3 mi

I received A+ care here, during a pandemic no less! Staff was super friendly and polite (shoutout…read moreto the ladies at the front desk and my physical therapist, Kirsten). Facility was extremely clean (staff wiped down equipment and tables in between uses). Appointments were staggered so there weren't as many people in the facility at one time. Staff and clients all wear masks. Thanks to Kirsten, I received stellar care and my injury significantly improved.

I started physical therapy here a few weeks ago and the manager Kirsten insisted that I make all…read morethe future appointments right away though I was hesitant knowing that life doesn't quite allow people to make plans that far ahead. Then, I was told that I would be charged $40 if I didn't cancel the day before. I recently lost my job and had to change insurance. I had to call and cancel my appointment a couple of weeks ago because I was in between insurance. I called the day before and I was told that the appointment would be cancelled without an issue. Then I got hit with a $40 fee. I called to ask why I was charged when I cancelled the day before. I was told that I had called just a few minutes less than 24 hours, so I was charged. When I told them that I was not told that was the case when I called to cancel and the person pretended like it was fine, I was told that there's nothing they can do about it. So, I cancelled all my appointments with them and stopped going. I'm going to go with a much better PT place in town and there are a lot of them. As customers, we have choices. I do not recommend this place at all.

Gunston Physical Therapy - physicaltherapy - Updated July 2026

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