I'm what you'd call a "clueless homeowner" who has to depend on the knowledge and integrity of the pros to assess and fix most of my home's issues, so far with varying degrees of success.
In this case, R & S went above and beyond my expectations, and for that I am grateful.
I recently had some work done by an independent contractor on a very small Spanish tile roof that sits atop our front door. I didn't need to replace the tiles, but I needed to find a source for replacements in case any were broken during repair. My house is older (late '30s), and we weren't sure if the tiles were old/expensive to replace/not being made anymore, so we took one to R & S for assessment.
Steve kindly investigated without judging our complete lack of schooling on all things home. He not only gave us the brand, style and color, but also investigated their "bone yard" to see if they had any extras, and when he found none, he called another roofing company in Auburn (Rose Roofing) that has a more extensive bone yard, confirming that this company could have them and how much they would cost. He also gave us a backup plan in case Rose had none when the time came.
I don't always walk away from conversations with home improvement professionals thinking "AWESOME!" but Steve and R&S get thumbs up all around. read more